Basic Info

Ahmed Ahmed

3 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

IT Support Engineer at ITSC

Experience Details

IT Support Engineer

IT/Software Development

Entry Level

• Supporting LANs, internet access, and intranet systems.
• Maintaining system efficiency and ensuring how all components work properly together.
• Troubleshooting the problems reported by users and identifying users’ needs.
• Making recommendations for future upgrades.
• Monitoring networks to ensure network security and availability to specific users.
• Assigning configuration of authentication and authorization of directory services.
• Maintaining network servers such as the file server, the domain server and the application server.
• Administrating, supporting and troubleshooting work on servers, desktops, laptops, printers, Switches and firewalls.
• Troubleshoot desktop, laptop and printer and software.
• Ensure computers and printers are communicating on the LAN/wireless and to the internet.
• Install operating system (Windows 7, 8,10 and Win sever 2003,2008,2012).
• Run security scans regularly to ensure no security breaches on end user devices (Kaspersky).
• Assist to identify, plan and procure IT assets and consumables


Company Details

ITSC

Cairo, Egypt

51-100 employees

Information Technology Services

N/A

Jun 2014 to present (2 years 6 months)
Team Leader (volunteer) at Resala

Experience Details

Team Leader (volunteer)

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

N/A


Company Details

Resala

Cairo, Egypt

More than 1000 employees

Non-Profit Organizations

N/A

Nov 2013 to present (3 years 1 month)
Trainer (volunteer) at RTC

Experience Details

Trainer (volunteer)

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

N/A


Company Details

RTC

Cairo, Egypt

501-1000 employees

Non-Profit Organizations

N/A

Jan 2014 to present (2 years 11 months)
Presales engineer: at Afro-Egypt engineering company

Experience Details

Presales engineer:

IT/Software Development

Entry Level

• Making analyses of business performance
• Communicating with IT managers.
• Introducing the state-of-art technology related to my field of work.
• Designing product presentations.
• Offering solutions to relevant technical problems.
• Making deals for future undertakings.


Company Details

Afro-Egypt engineering company

Cairo, Egypt

101-500 employees

Engineering Services

N/A

Jan 2014 to May 2014 (4 months)
Call center representative: at Wasla

Experience Details

Call center representative:

Customer Service/Support

Entry Level

• Serve customers by determining requirements.
• Answering inquiries.
• Solving problems.
• Attending to requests.
• Maintaining database.


Company Details

Wasla

Cairo, Egypt

101-500 employees

Consumer Services

N/A

Jan 2013 to Apr 2013 (3 months)
Social Head at Infinity (student activity)

Experience Details

Social Head

Project/Program Management

Student

N/A


Company Details

Infinity (student activity)

Cairo, Egypt

N/A

Feb 2011 to May 2012 (1 year 2 months)

Achievements


I have a lot of certificates & make a new projects at ITSC


I get the best Volunteer member at Resala at 2014


Rated as a very good trainer with 90% from RTC


The first call to me ,rated from Vodafone as an excellent call :welcome to customer ,give him all information he need, handle him and finally closing with him so so good


The best team member at this team


Education

BSc in Electronics and communications

Education Details

BSc

Electronics and communications

institute of aviation engineering and technology, Egypt

C / Good / 65 - 75%

N/A

N/A

institute of aviation engineering and technology
2007 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Esmael El-Kabany

Egypt

2007

A / Excellent / 85 -100%

N/A

Esmael El-Kabany
2007

Certifications

ICDL
Jan 2014

Certificate details

ICDL

Jan 2014

N/A

N/A

N/A

UNISCO

N/A

TOT
Sep 2014

Certificate details

TOT

Sep 2014

N/A

N/A

N/A

Ataa

N/A

IT Essentials
Oct 2008

Certificate details

IT Essentials

Oct 2008

N/A

N/A

N/A

N/A

Certificate details

Basics Avionics Course For Engineers

Nov 2013

N/A

N/A

N/A

N/A

Certificate details

Kaspersky Lab Certified Professional

Apr 2016

N/A

N/A

N/A

Kaspersky

N/A

CCNA
Apr 2016

Certificate details

CCNA

Apr 2016

N/A

N/A

N/A

Cisco

N/A

Training and Courses

Training/Course Details

IP implementation in private branch Exchanges

Nov 2013

National Telecommunications Institute

Advanced studies, professional training program, IP implementation in private branch Exchanges rated as excellent

VOIP at Orange
Jun 2013

Training/Course Details

VOIP

Jun 2013

Orange

N/A

Training/Course Details

Avionics

Oct 2012

Egypt Air

N/A

Training/Course Details

Avionics

Aug 2010

NANSC

N/A

IT at SUCO
Sep 2010

Training/Course Details

IT

Sep 2010

SUCO

N/A

English at MODLI
Dec 2010

Training/Course Details

English

Dec 2010

MODLI

N/A

This profile is fresh!
Last update 1 days ago.

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Profile Skills and Keywords

AdaptiveArabicAvionicsBasics Avionics Course For EngineersCCNACall Center Representative:Consumer ServicesCustomer ServiceElectronics And CommunicationsEngineering ServicesEnglishFlexibleICDLIP Implementation In Private Branch ExchangesITIT EssentialsIT Support EngineerInformation Technology ServicesKaspersky Lab Certified ProfessionalLeaderMicrosoft OfficeNetworksNon-Profit OrganizationsPresales Engineer:PresenterProblem SolverProblem SolvingProgram ManagementProjectSocialSocial HeadSoftware DevelopmentSupportTOTTeachingTeam LeaderTrainerTrainingTravellingVOIP

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

Problem Solving

Problem Solving

: Expert

: Extreme - I love it!

:

3-5 years

Training

Training

: Expert

: Extreme - I love it!

:

3-5 years

Networks

Networks

: Expert

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Teaching

Teaching

: Expert

: Extreme - I love it!

:

3-5 years

Networks

Networks

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Presenter, Problem Solver, Flexible / Adaptive, Social

Online Presence

https://eg.linkedin.com/in/ahmedesmaelhttps://www.facebook.com/Eng.Ahmad.Esmaelhttps://twitter.com/ahmadasmael

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