ABDELRAHMAN AHMED Felfel

Product OwnerFull Time

Business System AnalystFull Time

• Job Details:- Utilized various techniques such as interviews, workshops, and surveys to elicit and document business requirements from stakeholders. - Collaborated with cross-functional teams to gather and analyze business requirements, leading to successful implementation of new software systems that improved data accuracy and reporting capabilities - Facilitated user acceptance testing and training sessions to ensure seamless transition to new systems - Documented detailed system specifications, including functional and technical requirements, to inform development teams and ensure alignment with business needs and objectives - Managed multiple projects concurrently, delivering 80% of projects on time, resulting in improved client satisfaction and retention. - Effectively communicated technical concepts to non-technical stakeholders, fostering collaboration between business and IT teams and ensuring alignment with organizational goals. - Developed and executed comprehensive test plans to verify that solutions met business requirements and quality standards, ensuring optimal performance and user satisfaction

Customer Care ServiceFull Time

• Job Details:Working as CCR for UPS company Solving shipment issues, deliveries information and escalating situations Providing alternative solutions and increasing customer satisfaction of the service