Basic Info

Asem Mohamed

8 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Account Manager at POD Egypt (Egyptian Media Group Abu Hashima))

Experience Details

Account Manager

Marketing/PR/Advertising , Media/Journalism/Publishing, Writing/Editorial

Manager

Accounts Managed / Worked with:

1-Vodafone
2-Unilever (Lipton)
3-Ministry of Tourism
4-Mountian View
5-Falcon Security
6-JWT
7-Nile Air
8-Artist Hakim
9-Cairo Festival City
10-ONtv


Company Details

POD Egypt (Egyptian Media Group Abu Hashima))

Cairo, Egypt

101-500 employees

Public Relations and Communications , Marketing and Advertising, Writing and Editing

http://www.podegypt.com/

Oct 2016 to present (1 year 3 months)
Public Relations Specialist at Nineteen84 Management

Experience Details

Public Relations Specialist

Marketing/PR/Advertising , Media/Journalism/Publishing, Project/Program Management

Experienced (Non-Manager)

-Acting as a liaison between my employer or client and the public. establishing and maintaining good-natured, cooperative relationships with the news media, consumers, the government, local communities and other public-interest groups.

-Writing of press releases about the client or the organization.

-Contacting reporters, producers and editors in print and broadcast media who creates stories with these press releases.

-Maintaining a press release database. In addition to being responsible for organizing promotional or community-centered programs and events, these include speaking engagements for officials, conventions or public presentations.

Brands I've worked with:

-Converse

-Citystars

-Pepsi Co (Mirinda & Doritos)

-Otlob

-Laguna Bay

-Easy Taxi

-F3 Gym

-El Gouna

-Matangi

-ALTV

-Zooba

-OPPO

-Wadi Food

-The Gabriel Hotel

-Jubail Restaurant

-Ralph Lauren

-Karma Restaurant

-BoJa


Company Details

Nineteen84 Management

Cairo, Egypt

11-50 employees

Public Relations and Communications , Online Media , Media Production

http://1984management.com/

Jul 2015 to Oct 2016 (1 year 3 months)
Account Executive at Connect XM

Experience Details

Account Executive

Marketing/PR/Advertising , Customer Service/Support

Experienced (Non-Manager)

- Performing extensive research and learning all about the clients' products, marketing goals and needs.

- Choosing a target group, create an advertising concept and develop a promotional campaign after becoming familiar with the company's product.

- Working with a variety of departments, such as the marketing, copywriting and art departments, in order to create innovative advertising and marketing campaigns.

-Clients i've worked with (TBS and Lipton)


Company Details

Connect XM

Cairo, Egypt

11-50 employees

Marketing and Advertising, Marketing and Advertising

www.connectxm.com

Jan 2015 to Jul 2015 (6 months)
Back Office Supervisor at Sykes Enterprises

Experience Details

Back Office Supervisor

Customer Service/Support

Manager

•May 2011- June 2012 VAIO Technical Support Representative
•June 2012 – July 2014. Back Office (Team Leader): Handling high priority technical and non- technical escalations.


Company Details

Sykes Enterprises (multinational)

Cairo, Egypt

101-500 employees

Telecommunications

www.sykes.com

Nov 2011 to Jun 2014 (2 years 7 months)
Service Matter expert(Supervisor) at Sutherland Global Services

Experience Details

Service Matter expert(Supervisor)

Customer Service/Support

Experienced (Non-Manager)

Train, coach and help newcomers.
Managing a team of 15 customer service reps from making sure they meet the targets to customer satisfaction.
Setting a motivation plan for the employees.
Update the reps with new products and information.
Maintain the good performance of my team.
Handle calls from diverse customer base to communicate over the phone with our customers and vendors.
Resolve 96% of customer's inquiries, requests and problems on first contact and /or refer to appropriate department.
Take ownership of the call, building rapport with the customer and gaining his trust and being personable.
Work with technical support department and provide support on call center technology issues.
Achieve sales target on the individual level as well as the team level.


Company Details

Sutherland Global Services (multinational)

Cairo, Egypt

501-1000 employees

Telecommunications

www.stream.com

Jan 2010 to May 2011 (1 year 4 months)
International Customer Support Advisor at Vodafone Australia

Experience Details

International Customer Support Advisor

Customer Service/Support

Experienced (Non-Manager)

Handling Customers inquiries from billing and prepay issues to technical adviser and COPS admin


Company Details

Vodafone Australia (multinational)

Cairo, Egypt

N/A

Telecommunications

www.vodafone.com.au

Nov 2008 to Dec 2009 (1 year 1 month)
Analysis Agent at E-Group

Experience Details

Analysis Agent

Analyst/Research

Entry Level

 Surveying Australian Customers.
 Sales Dept.Wisdek CO. (Google Campaign).
 Surveying for UK as part of NHS campaign.


Company Details

E-Group

Cairo, Egypt

101-500 employees

Telecommunications

www.egroupcorp.com

Nov 2007 to Nov 2008 (1 year)
Representative at EgyMatec

Experience Details

Representative

Logistics/Supply Chain

Experienced (Non-Manager)

Handled outdoor responsibilities.


Company Details

EgyMatec

Cairo, Egypt

11-50 employees

Engineering Services

N/A

Oct 2005 to Jul 2007 (1 year 9 months)

Education

Bachelor's Degree in Business Administration

Education Details

Bachelor's Degree

Business Administration

Alexandria University, Egypt

C / Good / 65 - 75%

N/A

N/A

Alexandria University
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Orman High school

Egypt

2006

B / Very Good / 75 - 85%

N/A

El Orman High school
2006
Jobseeker photo

Profile Skills and Keywords

Account ExecutiveAccount ManagerAnalysis AgentAnalyticalAndroidArabicBack Office SupervisorBusiness AdministrationCommunicatorCustomer ServiceEditorialEngineering ServicesEnglishFoodHISTORYInitiativeInternational Customer Support AdvisorInternetInternet SearchJavaScriptJournalismLinuxLogisticsMYTHOLOGYMarketingMarketing And AdvertisingMediaMedia ProductionMicrosoft ExcelMicrosoft PowerPointMicrosoft WindowsMicrosoft WordMoviesNegotiatorOnline MediaPSYCHOLOGYPresenterProgram ManagementProjectPublic Relations And CommunicationsPublic Relations SpecialistPublishingRepresentativeResearchRock MusicService Matter Expert(Supervisor)SupportSutherland Global ServicesSykes EnterprisesTV ShowsTelecommunicationsThe BeachTransportationVodafone AustraliaWritingWriting And Editing

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

5-7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Internet Search

Internet Search

: Expert

: Extreme - I love it!

:

5-7 years

Android

Android

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

5-7 years

Linux

Linux

: Advanced

: Medium

:

1-3 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Extreme - I love it!

:

5-7 years

javaScript

javaScript

: Intermediate

: High

:

1-3 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: High

:

5-7 years

Key Skills

Analytical, Communicator, Negotiator, Presenter, Initiative

I'm always Hard......working :D

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