Basic Info

Ahmed Samak

9 years

Gharbia, Egypt

Bachelor's Degree

Experienced

Work Experience

Field Sales Executive at DHL

Experience Details

Field Sales Executive

Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

DHL (multinational)

Egypt

N/A

Logistics and Supply Chain

N/A

May 2015 to present (2 years 8 months)
Senior Service Point Advisor & Acting as a Team Leader at DHL

Experience Details

Senior Service Point Advisor & Acting as a Team Leader

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

DHL (multinational)

Egypt

N/A

Logistics and Supply Chain

N/A

Apr 2008 to May 2015 (7 years 1 month)
DHL Customer Service Agent– U.S. at DHL

Experience Details

DHL Customer Service Agent– U.S.

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

DHL (multinational)

Egypt

101-500 employees

Logistics and Supply Chain

N/A

Apr 2007 to Apr 2008 (1 year)

Achievements


1- Sales of Month for January 2016
2- Sales of Month for March 2016
3- Sales of Month for April 2016
4- Sales of Month for July 2016
5- Sales of Month for September 2016
6- Sales Team of The Quarter - Q3 -2016 (ALX, Delta & PSD)
7- Sales of Month for October 2016
8- Sales of Month for December 2016
9- Sales Team of The Quarter – Q4 -2016 (ALX, Delta & PSD)
10- Team of the Year (2016)
11- Sales Champion of the Year - 2016 (1st Runner Up)
12- Sales of Month for January 2017 (Locally)
13- Sales of Month for March 2017 (Locally)
14- Sales of Month for August 2017 (Locally)


Education

BA in German Language

Education Details

BA

German Language

October 6 University, Egypt

A / Excellent / 85 -100%

N/A

N/A

October 6 University
1999 - 2003
High School - Thanaweya Amma

High School Details

Thanaweya Amma

el sadat secondary school

Egypt

1999

B / Very Good / 75 - 85%

N/A

el sadat secondary school
1999

Certifications

Certificate details

Summer Course in Bonn University

Aug 2002

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

E-Learning Trainings

Oct 2017

DHL

1- Global Sales Induction 2- Best In Class – Telemarketing 3- Global Product Portfolio (GPP) 4- Code of Conduct 5- The Worlds most International Company (CIS) 6- International Specialist in Brand & Product Delivery (CIS) 7- International Specialist in Real Time Shipment Visibility (CIS) 8- International Specialist in Customer Loyalty (CIS) 9- International Specialist in Customs Clearance (CIS) 10- International Specialist in Security (CIS) 11- Knowledge Transfer Relationship (CIS) 12- Action Session Relationship (CIS) 13- Relationship (CIS) 14- Anti Corruption 15- Competition Compliance 16- Business Writing: Editing and Proofreading 17- Anger Management Essentials-Understanding Anger 18- Customer Service Fundamentals-Building Rapport in Customer Relationships 19- Customer Service in the Field 20- Writing for Business

Training/Course Details

International Specialist in Brand & Product Delivery (CIS)

Dec 2015

DHL

N/A

Training/Course Details

International Specialist in Real Time Shipment Visibility (CIS)

Dec 2015

DHL

N/A

Training/Course Details

International Specialist in Customer Loyalty (CIS)

Dec 2015

DHL

N/A

Jobseeker photo

Profile Skills and Keywords

Business DevelopmentCustomer ServiceCustomer-orientedDHLDHL Customer Service Agent U.S.Details-orientedE-LearningE-Learning TrainingsEnglishFamilyField Sales ExecutiveFootballGermanGerman LanguageHard WorkerI-PhoneInternational Specialist In Brand & Product Delivery (CIS)International Specialist In Customer Loyalty (CIS)International Specialist In Real Time Shipment Visibility (CIS)Logistics And Supply ChainMicrosoft ExcelMicrosoft OutlookMicrosoft WordNegotiatorNorth CoastOrganizerPlay StationRetailSalesSales ExecutiveSenior Service Point Advisor & Acting As A Team LeaderShippingSummer Course In Bonn UniversitySupport

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

More than 7 years

E-Learning

E-Learning

: Expert

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Shipping

Shipping

: Expert

: Extreme - I love it!

:

More than 7 years

Sales Executive

Sales Executive

: Expert

: Extreme - I love it!

:

1-3 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Hard worker, Negotiator, Customer-oriented, Organizer, Details-oriented

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