Basic Info

Ahmed Zidan

4 years

Cairo Governorate, Egypt

Bachelor's Degree

Manager

Work Experience

Showroom Manager at Alkan CIT

Experience Details

Showroom Manager

Customer Service/Support, Sales/Retail

Manager

- Managing the indirect sales channel that is responsible of agent and dealer sales.
- Handling the sub store stock.
- Issuing sales invoices.
- Monitor stock level to ensure available products are in line with customer demands.
- Management of sales cycle to ensure proper and prompt
response.
- Communicate with potential and current customers
- regularly to develop new Business and create the need for
customer.
- Trouble -shoots customers problems to ensure prorision top of the class services.


Company Details

Alkan CIT (multinational)

Cairo, Egypt

501-1000 employees

Telecommunications

N/A

Jan 2016 to present (11 months)
Real Estate Consultant at Real Estate Egyptian Center (REEC HOME)

Experience Details

Real Estate Consultant

Sales/Retail, Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Real Estate Egyptian Center (REEC HOME)

Cairo, Egypt

N/A

Real Estate/Property Management

N/A

Jun 2015 to Jan 2016 (7 months)
Senior Customer Support Executive at VFS Tasheel International

Experience Details

Senior Customer Support Executive

Customer Service/Support, Administration

Experienced (Non-Manager)

VFS TasHeel International

- Provide end-to-end information support to travelers regarding the visa application process, in terms of the forms to be filled, documents to be submitted with the application, appointment scheduling requirements, duration of the process and so on.
- Visa concierge, Visa information support, Application assistance, documents collecting and delivery, status update notification and alerts.
- Handling customer queries personally, ensuring all administration of passport delivery to consulate.
- Filling the online forms and applications and sales of value added services.
- Managing rosters, client/staff records.
- Ensuring timely and accurate reports are generated for senior managers.
- Providing all daily office administration tasks support
- Training junior staff and monitoring their customer interaction and service
- Counting cash and completing end of day reporting


Company Details

VFS Tasheel International (multinational)

Cairo, Egypt

N/A

Business Services - Other

N/A

Jul 2014 to Jun 2015 (11 months)
Sales Supervisor Executive at Alcazar Fine woods

Experience Details

Sales Supervisor Executive

Sales/Retail, Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Alcazar Fine woods

Cairo, Egypt

N/A

Furniture

N/A

Jan 2014 to Jul 2014 (6 months)
Call Center - Shift Leader at Mobinil

Experience Details

Call Center - Shift Leader

Customer Service/Support, Sales/Retail

Experienced (Non-Manager)

Training new comers
Handling complaints
Taking the full responsibility of leading the team.
Assisting the team while taking calls.
Handling all hard calls transferred from the agents...
Interacting with customers through phone to handle all their inquiries


Company Details

Mobinil (multinational)

Cairo, Egypt

N/A

Consumer Services

N/A

May 2012 to Jan 2014 (1 year 8 months)
Senior Customer Support Executive at Smash katameya Residence Sporting Club

Experience Details

Senior Customer Support Executive

Customer Service/Support

Experienced (Non-Manager)

• Communication with Customers Management and Other Departments
• Update and Chase Delegated Tasks to Ensure Progress to Deadlines
• Plans, prepares, and devices work schedules, according to budgets and workloads
• Take initiative in manager’s absence
• Responsibility For Memberships in The Club
• Observes and evaluates workers' performance
• Resolves complaints and answers questions of customers regarding services and procedures
• Requisitions or purchases supplies
• Helps workers in resolving problems and completing work
• Public Relations
• Build a long-term relationship with the customer
• Computer Reservation System
• Accounting
• Telephone Operation
• Administrative Work


Company Details

Smash katameya Residence Sporting Club

Cairo, Egypt

N/A

Consumer Services

N/A

Jun 2007 to May 2012 (4 years 11 months)
Legal Representative at Egyptian group for legal advice

Experience Details

Legal Representative

Legal

Experienced (Non-Manager)

N/A


Company Details

Egyptian group for legal advice

Egypt

N/A

Legal Services

N/A

Jan 2006 to Jan 2007 (1 year)
Legal Representative at Mohamed Galal Lawyer Office

Experience Details

Legal Representative

Legal

Experienced (Non-Manager)

Do all the legal business for the office


Company Details

Mohamed Galal Lawyer Office

Egypt

N/A

Legal Services

N/A

May 2005 to Jan 2006 (8 months)

Achievements


• Communication with Customers Management and Other Departments
• Update and Chase Delegated Tasks to Ensure Progress to Deadlines
• Plans, prepares, and devices work schedules, according to budgets and workloads
• Take initiative in manager’s absence
• Responsibility For Memberships in The Club
• Observes and evaluates workers' performance
• Resolves complaints and answers questions of customers regarding services and procedures
• Requisitions or purchases supplies
• Helps workers in resolving problems and completing work
• Public Relations
• Build a long-term relationship with the customer
• Computer Reservation System
• Accounting
• Telephone Operation
• Administrative Work



• Ability to Maintain Customer Confidentiality • Ability to Inspire and Support People • Ability to Plan Well and Prioritize Work • Ability to Think Tactically and Identify Significant Success Factors • Hard Worker and appreciate teamwork • Have present personality and able to work under pressure • Work with different-cultured people

Education

Bachelor's Degree in law

Education Details

Bachelor's Degree

law

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2001 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Salam

Egypt

2000

B / Very Good / 75 - 85%

N/A

El Salam
2000

Certifications

Certificate details

Experience Certificate (Smash katameya Residence Sporting Club )

Jan 2010

N/A

N/A

N/A

Smash katameya Residence Sporting Club

N/A

Training and Courses

Training/Course Details

Windows ,Word,Typing, Excel, Power Point ,Internet

Jan 2007

Mind Format Center

N/A

Training/Course Details

Customer Service ,Sales

Jun 2013

Raya Contact Center ,Vodafne

N/A

Training/Course Details

Amadeus

Feb 2014

Amadeus Center

N/A

This profile is fresh!
Last update 1 days ago.

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Profile Skills and Keywords

AGGAdministrationAlkan CITAmadeusArabicBusiness DevelopmentBusiness Services - OtherCALL CENTERCall Center - Shift LeaderConsumer ServicesCustomer CareCustomer ServiceCustomer Service ,SalesEnglishExperience Certificate (Smash Katameya Residence Sporting Club )FOOTBALLFurnitureHandles StressHard WorkerInternetLawLawyerLeaderLegalLegal RepresentativeLegal ServicesMOONMobinilN/AProblem SolverProperty ManagementReal EstateReal Estate ConsultantRetailSalesSales Supervisor ExecutiveSenior Customer Support ExecutiveShowroom ManagerSupportTeam PlayerTelecommunicationsVFS Tasheel InternationalWindows ,Word,Typing, Excel, Power Point ,Internet

Self-assesed Skills

Languages

English

English

: Intermediate

: Intermediate

: Advanced

: Intermediate

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Care

Customer Care

: Expert

: Extreme - I love it!

:

5-7 years

Call Center

Call Center

: Expert

: Extreme - I love it!

:

3-5 years

Law

Law

: Expert

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Customer service

Customer service

: Expert

: Extreme - I love it!

:

More than 7 years

Sales

Sales

: Expert

: Extreme - I love it!

:

1-3 years

lawyer

lawyer

: Expert

: Extreme - I love it!

:

3-5 years

CALL CENTER

CALL CENTER

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Hard worker, Problem Solver, Handles Stress, Team Player

Online Presence

Public Profilehttps://eg.linkedin.com/in/ahmed-zidan-0643b98bN/AN/AN/AN/AN/A

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