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Employee Call Center - Communication Department at Dubai Municipality
Dubai, United Arab EmiratesWork Experience
Employee Call Center - Communication Department
Dubai Municipality
United Arab Emirates
- Job Details:Guarantee customer satisfaction. Filling complaints in the SRM system. Resolving complaints for the customer. Having general information and giving it to our customers. Writing emails for the complaint or suggestions for customer. After filling a service or complaint from the customer linking that information to our DM staff for follow-up.
Part Time Employee - Security Department
Global Village
Dec 2013 - Dec 2018 -5 yrs
United Arab Emirates
- Job Details:Handling lost and found items. Write reports of daily activities and irregularities. Monitor and authorize the entrance and departure of employees. Assist the guests in case of any medical emergency. Assisting with crowd control during peak attendance periods and special events. Manage and direct the visitors informing violators of policy and procedures; restraining trespassers. Complete reports by recording observations, information, occurrences, and surveillance activities. Patrol the commercial back-of-house premises to prevent and detect signs of intrusion, trespass, or any illegal entries. Escalate every incident happening or any complaints received by restaurants/guests.
Education
Bachelor's Degree in Information Systems: Security and Forensics
Higher colleges of TechnologyJan 2017
Skills
- Planning
- Organizing
- Balancing
- Leadership
- Creative Thinking
- patience
- positive attitude
- Learning Linux and its functions
- Working with Windows Servers and Configuring
- Presentation Skills
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Languages
Arabic
FluentEnglish
FluentPersian
Beginner