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Employee Call Center - Communication Department at Dubai Municipality

Dubai, United Arab Emirates

Work Experience

  • Employee Call Center - Communication Department

    Dubai Municipality

    United Arab Emirates

    • Job Details:Guarantee customer satisfaction. Filling complaints in the SRM system. Resolving complaints for the customer. Having general information and giving it to our customers. Writing emails for the complaint or suggestions for customer. After filling a service or complaint from the customer linking that information to our DM staff for follow-up.
  • Part Time Employee - Security Department

    Global Village

    Dec 2013 - Dec 2018 -5 yrs

    United Arab Emirates

    • Job Details:Handling lost and found items. Write reports of daily activities and irregularities. Monitor and authorize the entrance and departure of employees. Assist the guests in case of any medical emergency. Assisting with crowd control during peak attendance periods and special events. Manage and direct the visitors informing violators of policy and procedures; restraining trespassers. Complete reports by recording observations, information, occurrences, and surveillance activities. Patrol the commercial back-of-house premises to prevent and detect signs of intrusion, trespass, or any illegal entries. Escalate every incident happening or any complaints received by restaurants/guests.
  • Education

    • Bachelor's Degree in Information Systems: Security and Forensics

      Higher colleges of Technology

      Jan 2017 

    Skills

    • Planning
    • Organizing
    • Balancing
    • Leadership
    • Creative Thinking
    • patience
    • positive attitude
    • Learning Linux and its functions
    • Working with Windows Servers and Configuring
    • Presentation Skills
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    Languages

    • Arabic

      Fluent
    • English

      Fluent
    • Persian

      Beginner
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