Basic Info

Mohamed Elassar

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Recruitment Senior Executive at Hassab Labs

Experience Details

Recruitment Senior Executive

Human Resources

Experienced (Non-Manager)

Skill Set: Sourcing, recruiting, Screening. Sourcing and recruiting qualified candidates matching to the requirement from client.Screening candidates according to the job description.Sourcing and recruiting from various job boards and social-networking sites.Coordinating with recruited candidates for scheduling interviews.Able to maintain database of candidates.


Company Details

Hassab Labs

Cairo, Egypt

More than 1000 employees

Medical Devices and Supplies

N/A

Sep 2016 to present (3 months)
HR specialist at EL-kersh cars

Experience Details

HR specialist

Human Resources

Entry Level

-Maintains personnel files in compliance with applicable legal requirements.
-Keeps employee records up-to-date by processing employee status changes in timely fashion.
-Maintains listing of approved foundation positions along with assigned salary grade levels.
-Processes personnel action forms and ensures proper approvals; disseminates approved forms.
-Maintains budget spreadsheet that includes salaries, payroll taxes and fringe allowances.
-Prepares paperwork required to place employees on payroll and establishes personnel file.
-Assists in hiring process by coordinating job posting on the website, reviewing resumes, and performing telephone interviews and reference checks.
-Maintains the employee handbook with updated resolutions and other pertinent information, as needed.


Company Details

EL-kersh cars

Cairo, Egypt

N/A

Import and Export

N/A

Mar 2015 to Sep 2016 (1 year 6 months)
HR Recruiter at American Systems Co

Experience Details

HR Recruiter

Human Resources

Entry Level

As HR Recruitment and Selection my responsibilities:

•Perform activities in the HR area includes employment specialists who screen, recruit, interview and place workers.
•Compile and keep personal records, record data for each employee.
•Process, verify and maintain personal related documents.
•Explain company personnel policies, benefits, and procedures of job application.
•Gather personnel records from other departments or employees.
•Examine employee files to answer inquires and provide information for personnel actions.
•Contact job applications to inform them of the status of their applications.
•Interpret and explain HR policies, procedures, laws, standards, or regulations.
•Assist in generating the monthly payroll.


Company Details

American Systems Co

Cairo, Egypt

51-100 employees

Information Technology Services

N/A

May 2014 to Nov 2014 (6 months)
Customer service representative at SPREA MISR

Experience Details

Customer service representative

Customer Service/Support

Experienced (Non-Manager)

As Customer Service Advisor my responsibilities:
• Answering calls in a professional and timely manner, logging details of the customer incident or changes to services – ensuring that accurate and complete information is obtained.
• Resolving customer incidents or changes wherever possible at first point of contact or to assign the incident to the Incident Management Team or 3rd Party accurately with initial diagnostics carried out.
• Ensuring customers receive timely updates on incidents
• Building relationships with the customer in a professional way
• Develop and maintain business product and service awareness through self-investigation and support from Vodafone
• Contributing to ad-hoc duties and projects as determined from time to time by members of the management team.
• Working cross functionally with Operations, Sales, Marketing, Service & Account Managers and all other relevant business departments by communicating valuable customer feedback and keeping them informed of customer issues and successes.
• Ensuring ongoing development of technical and customer service skills within the role


As Customer Service Advisor my skills and qualifications will ideally include:

• Customer relationship management
• Proven experience in a Customer Service role
• Good understanding of telecommunication services desirable
• Excellent communication skills
• Good analytical skills
• Excellent interpersonal skills
• Willing to learn and progress within a large corporate organization


Company Details

SPREA MISR (multinational)

Cairo, Egypt

101-500 employees

Chemicals

N/A

Oct 2012 to Apr 2014 (1 year 6 months)
Customer service advisor at Vodafone-EG

Experience Details

Customer service advisor

Customer Service/Support

Experienced (Non-Manager)

As Customer Service Advisor my responsibilities:
• Answering calls in a professional and timely manner, logging details of the customer incident or changes to services – ensuring that accurate and complete information is obtained.
• Resolving customer incidents or changes wherever possible at first point of contact or to assign the incident to the Incident Management Team or 3rd Party accurately with initial diagnostics carried out.
• Ensuring customers receive timely updates on incidents
• Building relationships with the customer in a professional way
• Develop and maintain business product and service awareness through self-investigation and support from Vodafone
• Contributing to ad-hoc duties and projects as determined from time to time by members of the management team.
• Working cross functionally with Operations, Sales, Marketing, Service & Account Managers and all other relevant business departments by communicating valuable customer feedback and keeping them informed of customer issues and successes.
• Ensuring ongoing development of technical and customer service skills within the role


As Customer Service Advisor my skills and qualifications will ideally include:

• Customer relationship management
• Proven experience in a Customer Service role
• Good understanding of telecommunication services desirable
• Excellent communication skills
• Good analytical skills
• Excellent interpersonal skills
• Willing to learn and progress within a large corporate organization


Company Details

Vodafone-EG (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

vodafone.com.eg

Jan 2011 to Jan 2013 (2 years)
Summer Internship (work training customer service) (intern) at HSBC (HQ)

Experience Details

Summer Internship (work training customer service) (intern)

Banking, Customer Service/Support

Student

•Proven experience in a Customer Service role •Good understanding of telecommunication services desirable •Excellent communication skills •Good analytical skills •Excellent interpersonal skills •Willing to learn and progress within a large corporate organization


Company Details

HSBC (HQ) (multinational)

Cairo, Egypt

More then 1000 employees

Financial Services

N/A

Nov 2008 to Dec 2008 (1 month)

Achievements


In School : Skills in School builds personal development, creativity, community engagement in addition to Skills in Schools is already embedded within the curriculum

Education

College Diploma in Human Resources Management

Education Details

College Diploma

Human Resources Management

AUC - School of Continuing Education, Egypt

A / Excellent / 85 -100%

HRM diploma: 1- Strategic management 2-Recruitment & replacement 3-Training & Development 4-Compensation & Benefits 5-Employee & labor relations 6- HRIS 7- Final project

N/A

AUC - School of Continuing Education
2015 - 2016
BSC.Of Commerce in Foreign Trade

Education Details

BSC.Of Commerce

Foreign Trade

Helwan University, Egypt

C / Good / 65 - 75%

helwan university of commerce..foreign trade department

N/A

Helwan University
2004 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

High school – Al Salam College

Egypt

2003

B / Very Good / 75 - 85%

Skills in School builds personal development, creativity, community engagement in addition to Skills in Schools is already embedded within the curriculum

High school – Al Salam College
2003

Certifications

Certificate details

Essential Human Resource Management Certificate from American chamber of commerce in Egypt

Sep 2014

N/A

N/A

N/A

American chamber of commerce in Egypt

HRM Certificate Materials:
•Human Resource Management
•Recruitment and Selection Techniques
•Compensation and Benefits
•Performance Management
• Employee Development
•Employment Law

Certificate details

Communication Skills Certificate from American chamber of commerce in Egypt

Nov 2014

N/A

N/A

N/A

American chamber of commerce in Egypt

N/A

Certificate details

Decision Making & Problem Solving Certificate from American chamber of commerce in Egypt

Oct 2014

N/A

N/A

N/A

American chamber of commerce in Egypt

N/A

Certificate details

AUC English certificates (level 9 &10;)

Jul 2013

A-

N/A

N/A

american university in cairo

General English Courses

Reading , Writing , Speaking

Certificate details

ICDL from ministry of communications and information technology-EG

Jul 2013

N/A

N/A

N/A

from ministry of communications and information technology-EG

International computer driving licence

( Word, Excel, PowerPoint)

Training and Courses

Training/Course Details

Summer Internship (work training customer service)

Dec 2008

HSBC bank

Proven experience in a Customer Service role •Good understanding of telecommunication services desirable •Excellent communication skills •Good analytical skills •Excellent interpersonal skills •Willing to learn and progress within a large corporate organization

Training/Course Details

Soft Skills

Oct 2014

American chamber of commerce

•Able to work under pressure for long period. •Able to handle complaints from different customer. •Able to work in team as same as individually according to job requirements. •Ability for problem analyzing and designing solutions. •Able to learn technologies. •V-Good communication skills, a friendly individual who would enjoy building strong interpersonal relationship. •Team spirit. •Creative. •Flexibility to different working conditions along. •High personal integrity, persistence and ability to produce under pressure with greatest result. •High dependability and reliable. •Flexibility to trying different approaches and diversifying professional knowledge..

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Last update more than 2 months ago.

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Profile Skills and Keywords

AUC English Certificates (level 9 &10;)AnimalsArabicBankingChemicalsCommunication Skills Certificate From American Chamber Of Commerce In EgyptCommunicatorCreativeCustomer ServiceCustomer Service AdvisorCustomer Service RepresentativeDecision Making & Problem Solving Certificate From American Chamber Of Commerce In EgyptEnglishEssential Human Resource Management Certificate From American Chamber Of Commerce In EgyptFinancial ServicesForeign TradeHR RecruiterHR SpecialistHSBC (HQ)Human ResourceHuman ResourcesHuman Resources ManagementICDL From Ministry Of Communications And Information Technology-EGImport And ExportInformation Technology ServicesMedical Devices And SuppliesMusicPresenterReadingRecruitment Senior ExecutiveSPREA MISRSocialSocial NetworkSoft SkillsSummer Internship (work Training Customer Service)SupportSupportiveSwimmingTelecommunicationsVodafone-EGWriting

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Fields of Expertise

Human Resource

Human Resource

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Communicator, Presenter, Creative, Social, Supportive

Online Presence

mohamed_elasser@yahoo.commohamed_elasser10@yahoo.commohamed_elasser10@yahoo.comelassermohamed@gmail.com

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