Basic Info

Shubham singh

9 years

New Delhi, India

Bachelor's Degree

Manager

Work Experience

Manager sales and operations at Future retail ltd

Experience Details

Manager sales and operations

Customer Service/Support, Business Development, Sales/Retail

Manager

• Maintain an accurate stock Plano gram & shelf tickets to ensure maximum on sale
• Position for merchandise
• To ensure that the department consistently achieves its sales targets
• To maintain replenishment process throughout the day
• To maintain standards on the shop floor
• To coach the team to adhere to all the store routines
• To ensure that the shrink results are in line with company targets
• To help the team to deliver great customer service
• Is responsible for Pre-opening procedure – Opens Store in the Morning.
• Monitor Briefing with Floor Managers.
• Discuss Sales and set target for the day.
• Sales figures of Previous. Discuss with Staff, inform day budge
• Detailed floor inspection.
• Plot weekly Rota schedule of all staff as per business needs.
• Delegate work assignments to staff to meet tasks deadlines as planned
• Submit weekly and monthly reports to designated persons as needed
• Supports the team towards excellent customer service
• Aware of the competitors activity relevant to the flow of the sales
• Process customer transactions which requires high security level passwords e.g. exchange, void and refunds
• Coordinate with superior during sales or promotion period with the use of action plan
• Delegate work assignments to staff to meet tasks deadlines as planned
• Submit weekly and monthly reports to designated persons as needed
• Supports the team towards excellent customer service
• Process customer transactions which requires high security level passwords e.g. exchange, void and refunds
• Coordinate with superior during sales or promotion period with the use of action plan


Company Details

Future retail ltd (multinational)

Delhi, India

More than 1000 employees

Retail

www.futureretail.in

Mar 2015 to present (2 years 9 months)
Assistant manager at Travel retail services (Relay)

Experience Details

Assistant manager

Business Development, Customer Service/Support, Operations/Management

Manager

• Stock Ordering
• Taking care of the All Inventories
• Addressing Team & Sharing Feedback

• Performance Measurement for Team leaders
• Market development, with the objective of achieving profit and sales
volume objective of the company
• Successfully opened 2 Stores with 100% compliance of SOPs
• Enhance the customer experience by leading team of associates in providing strong customer service.
• Managing Merchandise level, inventory and store appearance.
• Controlling Shrinkage
• Cash Management
• Providing Customer feedback to management for future reference and further enhancement in standards
• Assign the duty allocation to Team members and for the different areas of the stores
• Monitors and takes corrective actions to reduce waste, misuse, theft & breakage of any product in the store
• Worked at various stints in the organization


Company Details

Travel retail services (Relay) (multinational)

Delhi, India

101-500 employees

Retail

www.relay.com

Feb 2013 to Feb 2015 (2 years)
Team Leader at Bharti walmart ltd

Experience Details

Team Leader

Customer Service/Support, Business Development

Manager

• Cashiering and Ordering
• Taking care of the All Inventories
• Addressing Team & Sharing Feedback
• Performance Measurement for Team Members
• Market development, with the objective of achieving profit and sales volume objective of the company
• Overall Control on the given Market activities
• To maintain the service & reputation of the esteemed organization and act as a Management representative to clients
• Take the pre & post shift briefings and discuss the important things which were found in previous day’s activity
• Awarded as the best trainee in OJT period
• Represents the General Merchandise Section in Internal STAR Audit
• Represents the Training Facility for Internal Staff
• Awarded as the best trainee in OJT period
• Represents the General Merchandise Section in Internal STAR Audit
• Represents the Training Facility for Internal Staff


Company Details

Bharti walmart ltd (multinational)

India

More than 1000 employees

Retail

N/A

Oct 2011 to Jan 2013 (1 year 3 months)
Team Leader at Tata motors ltd

Experience Details

Team Leader

Business Development, Customer Service/Support

Experienced (Non-Manager)

• Coordinating with different vendors for facility
• Establishing the marketing structure & developing the dealer network
• Developing the sales person for cross sale and up selling training
• Enhancing the product & skill knowledge of sales team through classroom training
• Analyze business plan vs. actual sales brand wise/product wise, model mix wise maintaining stock availability.
• Motivate, develop and build teams inculcating co. values and culture
• Ensure all the reports and MIS is generated and updated well in time and with high accuracy


Company Details

Tata motors ltd (multinational)

Delhi, India

More than 1000 employees

Automotive

N/A

Jun 2009 to Sep 2011 (2 years 3 months)
Assistant team leader at Subhiksha trading services lltd

Experience Details

Assistant team leader

Customer Service/Support, Sales/Retail

Experienced (Non-Manager)

• Cashiering and Ordering
• Taking care of the All Inventories
• Addressing Team & Sharing Feedback
• Performance Measurement for Team Members
• Market development, with the objective of achieving profit and sales
volume objective of the company
• Monitors and takes corrective actions to reduce waste, misuse, theft & breakage of any product in the store


Company Details

Subhiksha trading services lltd

Delhi, India

More than 1000 employees

Retail

N/A

Apr 2008 to Jan 2009 (9 months)

Achievements


• Represents the General Merchandise Section in Internal STAR Audit
• Represents the Training Facility for Internal Staff



• Awarded from Appreciation Certificate from GMR Airport Authority


• Awarded as the best trainee in OJT period


• Awarded 2 times by Tata Motors as Best Brand Ambassador


Education

BA in English

Education Details

BA

English, Political science

Kanpur University, India

C / Good / 65 - 75%

N/A

N/A

Kanpur University
2006 - 2009
This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

Assistant ManagerAssistant Team LeaderAutomotiveBharti Walmart LtdBusinessBusiness DevelopmentBusiness DevolepmentCustomer ServiceCustomer Service,OperationsCustomer-orientedEnglishFuture Retail LtdHard WorkerHindiInternet SurfingInventory ManagementLoss & PreventionsManagementManager Sales And OperationsMicrosoft ExcelMicrosoft ProjectMusicPolitical SciencePunjabiRetailSAPSalesSocialSupportSupportiveTata Motors LtdTeam LeaderTeam PlayerTravel Retail Services (Relay)Traveling

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Hindi

Hindi

: Fluent

: Fluent

: Fluent

: Fluent

Punjabi

Punjabi

: Beginner

: Beginner

: Advanced

: Intermediate

Tools and Technologies

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

More than 7 years

SAP

SAP

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Project

Microsoft Project

: Expert

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Inventory management

Inventory management

: Expert

: High

:

More than 7 years

Loss & Preventions

Loss & Preventions

: Expert

: High

:

More than 7 years

Retail

Retail

: Advanced

: Extreme - I love it!

:

More than 7 years

Customer service,Operations

Customer service,Operations

: Advanced

: Extreme - I love it!

:

More than 7 years

Business Devolepment

Business Devolepment

: Advanced

: Extreme - I love it!

:

More than 7 years

Key Skills

Hard worker, Customer-oriented, Social, Team Player, Supportive

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