Basic Info

Diana abdelhalim

7 years

Giza Governorate, Egypt

Bachelor's Degree

Manager

Work Experience

Marketing Officer at National Bank of Abu Dhabi

Experience Details

Marketing Officer

Banking

Experienced (Non-Manager)

• Advises present or prospective customers by answering incoming calls on a rotating basis; to cross sell and up sell bank products and services
• To provide best customer service as per bank quality standards.
• To meet the sales target set by the management unit.
• Maintain confidentiality of the bank’s customers and data.
• Influences customers to buy or retain product or service by following a prepared script to give product reference information.
• Documents transactions by completing forms and record logs.
• Maintains database by entering, verifying, and backing up data.
• Maintains operations by following policies and procedures; reporting needed changes.
• Maintains quality service by following organization standards.
• Contributes to team effort by accomplishing related results as needed.


Company Details

National Bank of Abu Dhabi (multinational)

Abu Dhabi, United Arab Emirates

More than 1000 employees

Banking

N/A

Jan 2015 to Oct 2015 (9 months)
Senior Marketing Executive at TUV NORD MIDDLE EAST

Experience Details

Senior Marketing Executive

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

• Responsible for the turnover of sales and provide data’s regarding improvements required in the product to meet customer standards.
• Generating new leads and enquiries and continually improve the Hit Ratios product wise and market wise
• Building business by identifying and selling prospects; maintaining relationships with clients.
• Maintain prequalification’s registrations and other relevant creditability’s of potential business zones


Company Details

TUV NORD MIDDLE EAST (multinational)

Abu Dhabi, United Arab Emirates

More than 1000 employees

Management Consulting

http://www.tuv-nord.com/middleeast/en

Jan 2015 to Sep 2015 (8 months)
Junior Marketing Manager at Jaz Hotels, Resorts & Cruises Managed by Travco Group

Experience Details

Junior Marketing Manager

Marketing/PR/Advertising

Manager

• Manage the development and implementation of relevant marketing communications activities (such as but not limited to events management, branding, direct mail, print & web advertising, sales collateral materials, PR & promotions etc.)
• Build and develop relationships with clients at all levels
• Devise solutions to complex problems
• Develop strategic and tactical marketing communications plans
• Manage delivery of all marketing activity within agreed budget. Manage all aspects of print production, receipt and distribution
• Proactively establish and maintain effective working team relationship with all support departments
• Maintain professional internal and external relationships that meet the company core values
• Coordinate marketing activities with PR and press
• Approving images
• Developing guidelines
• Sell recommendations to senior management and deliver them
• Supports in the recruitment and selection of the best suppliers serving the communication department and ensure that agreements and contracts with suppliers are being fulfilled.
• Works collaboratively with graphic designers to create and design on-brand compelling creative work


Company Details

Jaz Hotels, Resorts & Cruises Managed by Travco Group

Cairo, Egypt

More than 1000 employees

Travel and Tourism

N/A

Oct 2011 to Dec 2013 (2 years 2 months)
PR & Communications Coordinator at Jaz Hotels, Resorts & Cruises Managed by Travco Group

Experience Details

PR & Communications Coordinator

Marketing/PR/Advertising

Entry Level

• Connect with community radio stations and local media to publicize events if necessary
• Managing all the hotel collaterals to ensure of applying all our standards on all our brands
• Under the direct supervision of the “Marketing and Communication Manager”, participate in the planning and implementation of all corporate activities, such as advertising, promotional activities, hotels branding and rebranding
• Coordinate with and provide support to hotel departments, suppliers, partners and other relevant parties for all promotional activities, trade shows, and food and beverage promotions
• Directing the suppliers to fulfill the quality requirements
• Consult with advertising agencies or staff to arrange promotional campaigns in all types of media for products, organizations, or individuals.
• Scheduling interviews for the directors with local media
• Procure and maintain hotel corporate gift item inventory and ensure the distribution of gifts is carried out in accordance with hotel policies and procedures.
• In charge of keeping the company website updated with relevant content and articles.
• Supporting the marketing manager in the day today administration of the PR activities, specifically with updating (newsletters, brochures/flyers, web site, press, etc.)
• Assembles media kits as requested
• Regularly updates information and has it available at all times (handouts, brochures, web site…etc.)
• Coordinates all advertising requirements, such as photograph and media schedules
• Ensure that an efficient and accurate filing system, both manual as well as electronic are maintained at all times
• Handle general enquiries and provide appropriate assistance to the communication staff
• Maintain complete and supported records of all media and purchase agreements, contracts and quotes for the hotel as per the company’s policies and procedures
• Assign tasks of assisting with corporate e-mail marketing management, like surveys and promotional e-mail
• Coordinate with the production of promotional materials to ensure competitive pricing and consistent quality


Company Details

Jaz Hotels, Resorts & Cruises Managed by Travco Group

Cairo, Egypt

N/A

Travel and Tourism

N/A

Jan 2008 to Oct 2011 (3 years 9 months)

Education

BA in ACCOUNTING

Education Details

BA

ACCOUNTING

Helwan University, Egypt

C / Good / 65 - 75%

MARKETING, MANAGEMENT, PARTNERSHIP, CORPORATE ACCOUNTING, BUDGETING, PR, AUDITING

N/A

Helwan University
2002 - 2006
High School - Thanaweya Amma

High School Details

Thanaweya Amma

La Rose De Lisuiex

Egypt

2002

B / Very Good / 75 - 85%

N/A

La Rose De Lisuiex
2002

Training and Courses

Training/Course Details

Digital Marketing Arts Conference

Mar 2013

Digital Marketing Academy

• The latest trends in social media marketing, online advertising and digital strategies & planning. • How to reach, engage, activate & convert the digital customer to help grow your brand and how to target consumers through their digital lifestyles • Leveraging & understanding the power of Facebook’s news feed • Importance of the content marketing • How you would analyze the campaign through listening to customer’s voice

Training/Course Details

E- Marketing Fundamentals Conference

Jun 2011

Yahoo MAKTOOB, Nielsen, Bayt, Think Marketing, Media me

• The current share of digital media in marketing budgets in Egypt • Integrating digital within multi-media campaigns and how digital works with print, or with radio, or with outdoor. • Comparing Return on Investment (ROI) of different media: Is digital more effective (cost-wise, reach-wise, and interactivity) • The digital advertising future highlighting the in game and rich media advertising, the mobile advertising and the 3 C’s of digital world. • How to adapt in social marketing being driven by content engagement & how to measure the impact of good and bad social content, which metrics you should use in social media, the impact of social media on brand value.

This profile is fresh!
Last update 4 days ago.

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Profile Skills and Keywords

ACCOUNTINGArabicBankingCustomer ServiceDetails-orientedDigital Marketing Arts ConferenceE- Marketing Fundamentals ConferenceEnglishHard WorkerHospitalityInitiativeJunior Marketing ManagerLeaderMS OFFICEManagement ConsultingMarketingMarketing & CommunicationsMarketing OfficerNational Bank Of Abu DhabiPR & Communications CoordinatorPlannerReadingSenior Marketing ExecutiveSportTUV NORD MIDDLE EASTTravel And TourismWriting

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

MS OFFICE

MS OFFICE

: Expert

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Marketing & Communications

Marketing & Communications

: Expert

: Extreme - I love it!

:

5-7 years

Hospitality

Hospitality

: Advanced

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Intermediate

: Medium

:

1-3 years

Key Skills

Leader, Planner, Hard worker, Initiative, Details-oriented

Online Presence

https://www.linkedin.com/profile/view?id=AAIAAAxLf1sBPp2eW23k52XcYs8I3OyvDi-1A14&trk=nav_responsive_tab_profile_picMissabdelhalim

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