Basic Info

Ayman AL Sawah

14 years

Giza, Egypt

Bachelor's Degree

Manager

Work Experience

Chief Concierge at Sharm Grand Plaza Resort

Experience Details

Chief Concierge

Customer Service/Support

Manager

 Utilize interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision-making; demonstrates honesty/integrity; leads by example.
 Encourages and builds mutual trust, respect, and cooperation among team members.
 Serves as a role model to demonstrate appropriate behaviors.
 Supervises and manages employees.
 Manages all day-to-day operations.
 Understands employee positions well enough to perform duties in employees' absence.
 Celebrates successes and publicly recognizes the contributions of team members.
 Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
 Develops specific goals and plans to prioritize, organize, and accomplish my work.
 Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
 Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
 Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well-being is preserved.
 Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
 Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.
 Provides services that are beyond for customer satisfaction and retention.
 Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
 Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
 Serves as a leader in displaying outstanding hospitality skills.


Company Details

Sharm Grand Plaza Resort

Sharm el-Sheikh, Egypt

501-1000 employees

Hospitality/Hotels

www.grandplaza.net

Dec 2014 to present (2 years)
Chief Concierge at Le Royal Hotels Resorts

Experience Details

Chief Concierge

Customer Service/Support

Manager

 Utilize interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision-making; demonstrates honesty/integrity; leads by example.
 Encourages and builds mutual trust, respect, and cooperation among team members.
 Serves as a role model to demonstrate appropriate behaviors.
 Supervises and manages employees.
 Manages all day-to-day operations.
 Understands employee positions well enough to perform duties in employees' absence.
 Celebrates successes and publicly recognizes the contributions of team members.
 Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
 Develops specific goals and plans to prioritize, organize, and accomplish my work.
 Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
 Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
 Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well-being is preserved.
 Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
 Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.
 Provides services that are beyond for customer satisfaction and retention.
 Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
 Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
 Serves as a leader in displaying outstanding hospitality skills.


Company Details

Le Royal Hotels Resorts (multinational)

Sharm el-Sheikh, Egypt

More than 1000 employees

Hospitality/Hotels

www.leroyal.com

Apr 2013 to Dec 2014 (1 year 8 months)
Chief Concierge at Melia Sharm

Experience Details

Chief Concierge

Customer Service/Support

Manager

 Utilize interpersonal and co


Company Details

Melia Sharm

Sharm el-Sheikh, Egypt

501-1000 employees

Healthcare and Medical Services

www.melia.com

May 2010 to Oct 2012 (2 years 5 months)
Guest Service Agent at Four Seasons Resort Sharm EL Sheikh

Experience Details

Guest Service Agent

Customer Service/Support

Experienced (Non-Manager)

 Applying the Core and Service Culture Standard.
 Handling the Guest's Arrival and Departure Experience.
 Handling Limousine Guest's orders.
 Handling Concierge duties.
 Provides courteous, prompt and accurate communication to guests.


Company Details

Four Seasons Resort Sharm EL Sheikh (multinational)

Sharm el-Sheikh, Egypt

More than 1000 employees

Hospitality/Hotels

www.fourseasons.com

Jan 2003 to Oct 2007 (4 years 9 months)
Guest Services Designated Trainer at Four Seasons Resort Sharm EL Sheikh

Experience Details

Guest Services Designated Trainer

Customer Service/Support, Tourism/Travel

Experienced (Non-Manager)

 Task Force in the opening team of Four Seasons Hotel Alexandria at San Stefano.
 Upholding and promoting the core and Service culture Standards to the new hire employees and colleagues.
 Setting the training plan of the department.
 Handling Concierge duties.


Company Details

Four Seasons Resort Sharm EL Sheikh (multinational)

Sharm el-Sheikh, Egypt

More than 1000 employees

Travel and Tourism, Consumer Services

www.fourseasons.com

Feb 2007 to Oct 2007 (8 months)

Achievements





License in English Translation from EL Mareef High Institute for Languages and Translation Business Management Diploma from Oxford Training College Britain. From American Hotel Lodging Educational Institute Customers Care Sponsored by Ministry of Tourism From American Hotel Lodging Educational Institute Green Hotels Sponsored by Ministry of Tourism From American Hotel Lodging Educational Institute Hospitality Leadership Skills Development” Sponsored by Ministry of Tourism Opening Certificate for outstanding work and participation towards the opening of LE Royal Holiday Resort Sharm EL Sheikh Opening Certificate for outstanding work and participation towards the opening of Melia Sharm EL Sheikh Resort on From American Hotel Lodging Educational Institute Hospitality Department Trainer Sponsored by Ministry of Tourism Opening Certificate for outstanding work and participation towards the opening of Four Seasons Hotel Alexandria at San Stefano

Education

The Hight Institute for language and Translation in English Translation

Education Details

The Hight Institute for language and Translation

English Translation

Ain Shams University, Egypt

C / Good / 65 - 75%

English Translation

n/a

Ain Shams University
1996 - 2001

Certifications

Certificate details

Opening Certificate for outstanding work and participation towards the opening of Four Seasons Hotel Alexandria at San Stefano on 03.07.2007

Jul 2007

N/A

N/A

N/A

Four Seasons

Opening Certificate

Certificate details

 From American Hotel Lodging Educational Institute “Customers Care” Sponsored by Ministry of Tourism

Apr 2014

N/A

N/A

N/A

Ministry of Tourism

Customers Care

Certificate details

From American Hotel Lodging Educational Institute “Hospitality Leadership Skills Development” Sponsored by Ministry of Tourism

Oct 2014

N/A

N/A

N/A

American Hotel Lodging Educational Institute Sponsored by Ministry of Tourism

Leadership

Certificate details

From American Hotel Lodging Educational Institute “Hospitality Department Trainer” Sponsored by Ministry of Tourism

Oct 2009

N/A

N/A

N/A

Sponsored by Ministry of Tourism

Setting standards, training, coaching and monitor my colleagues' performance to achieve the chain's vision and missions proactively.

Certificate details

From American Hotel Lodging Educational Institute “Green Hotels” Sponsored by Ministry of Tourism

Apr 2015

N/A

N/A

N/A

Sponsored by Ministry of Tourism

Green Hotels

Training and Courses

Training/Course Details

Business Management Diploma from Oxford Training College Britain

Feb 2010

Business Management

Business Management

Training/Course Details

Front office Training

Sep 2005

Four Seasons Sharm EL Sheikh

Front office

Training/Course Details

Designated Trainer Certificate for Upholding and promoting the Core and Service Culture Standards of Four Seasons to the new hire employees

Jun 2007

Four Seasons

Designated Trainer program

Training/Course Details

Property Management System “Suite 8”

May 2010

Sponsored by Act Company.

PMS

Training/Course Details

Property Management System “Opera ”

Sep 2004

Sponsored by Act Company.

PMS

Training/Course Details

Word, Excel, Power Point and Internet

Nov 2008

Sponsored by Ministry of Social Affairs.

Micorsoft office

Training/Course Details

Rooms Division Training

Feb 2014

LE Royal Hotels & Resorts

Rooms Division Training

This profile is fresh!
Last update 1 days ago.

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Profile Skills and Keywords

? From American Hotel Lodging Educational Institute Customers Care Sponsored By Ministry Of TourismArabicBusiness ManagementBusiness Management Diploma From Oxford Training College BritainCOMMUNICATIONChief ConciergeCommunicatorConsumer ServicesCustomer ServiceDesignated Trainer Certificate For Upholding And Promoting The Core And Service Culture Standards Of Four Seasons To The New Hire EmployeesDomestic TourismEMPOWERMENTENTHUSIASMEnglishEnglish TranslationFour Seasons Resort Sharm EL SheikhFrom American Hotel Lodging Educational Institute Green Hotels Sponsored By Ministry Of TourismFrom American Hotel Lodging Educational Institute Hospitality Department Trainer Sponsored By Ministry Of TourismFrom American Hotel Lodging Educational Institute Hospitality Leadership Skills Development Sponsored By Ministry Of TourismFront Office TrainingGuest ExperienceGuest Service AgentGuest ServicesGuest Services Designated TrainerHandles StressHandling Guest's ComplainsHealthcare And Medical ServicesHospitalityHospitality EtiquettesHotelsINTEGRITYInternetInterpersonal ManagementItalianLe Royal Hotels ResortsLeaderManaging EmployeesMicrosoft OfficeOpening Certificate For Outstanding Work And Participation Towards The Opening Of Four Seasons Hotel Alexandria At San Stefano On 03.07.2007OperaOrganizerPRODUCTIONPROFESSIONALISMPositive AttitudeProactiveProblem SolverProperty Management System Opera Property Management System Suite 8RESPECTRooms Division TrainingRussianSUCCESSStrategic CommunicationSuit 8SupportTEAM WORKTourismTrainingTravelTravel And TourismValuesWord, Excel, Power Point And Internet

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Russian

Russian

: Beginner

: Beginner

: Beginner

: Beginner

Italian

Italian

: Beginner

: Beginner

: Intermediate

: Intermediate

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Suit 8

Suit 8

: Advanced

: Extreme - I love it!

:

3-5 years

opera

opera

: Intermediate

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Interpersonal Management

Interpersonal Management

: Expert

: Extreme - I love it!

:

5-7 years

Strategic Communication

Strategic Communication

: Expert

: Extreme - I love it!

:

More than 7 years

Handling Guest's Complains

Handling Guest's Complains

: Expert

: Extreme - I love it!

:

More than 7 years

Hospitality Etiquettes

Hospitality Etiquettes

: Expert

: Extreme - I love it!

:

More than 7 years

Guest Services

Guest Services

: Expert

: Extreme - I love it!

:

More than 7 years

Guest Experience

Guest Experience

: Expert

: Extreme - I love it!

:

More than 7 years

Managing Employees

Managing Employees

: Expert

: Extreme - I love it!

:

More than 7 years

Business Management

Business Management

: Advanced

: Extreme - I love it!

:

3-5 years

Training

Training

: Advanced

: Extreme - I love it!

:

More than 7 years

Domestic Tourism

Domestic Tourism

: Advanced

: Extreme - I love it!

:

More than 7 years

Key Skills

Leader, Communicator, Organizer, Problem Solver, Handles Stress

Online Presence

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