Basic Info

Ahmed Ragab

8 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Office Manager at Mishwar restaurants and Catering Company

Experience Details

Office Manager

Hospitality/Hotels/Food Services

Manager

• Supervising the daily work of the Government Relations Representatives (GRR) and ensuring that each executes his daily tasks professionally and on timely basis.
• Manage all tasks related to government establishments and circles for our company.
• Follow up, update and renew the commercial registers, civil defense licenses and Municipality licenses of our company restaurants.
• Issuing and renewing the subscription of the chamber of commerce.
• Register our company trademarks including commercial logos in the ministry of Commerce and Industry.
• Review the General Directorate of Passports in Iqama issuance, Iqama renewal, passports information transfer for employees and Re- Entry and Exit Visas.
• Establishes and implements short- and long-range goals, objectives, policies for the department.
• Plans, develops, implements, administers and evaluates government Representatives officer's operations.
• Manage and maintain all coordination and communications work between the different company departments in order to provide effective support services.
• Assigned and coordinate all the government relations officer's daily duties and responsibilities and manage their schedules.
• Coordinates, develops and manages annual budgets for the government relations department.
• Participates in the development of company policies and procedures.


Company Details

Mishwar restaurants and Catering Company

Dammam, Saudi Arabia

501-1000 employees

Food and Beverage Production

www.mishwar.com.sa

Apr 2013 to Oct 2016 (3 years 6 months)
Office Manager at Crystal Asfour International

Experience Details

Office Manager

Administration

Experienced (Non-Manager)

• Prepare and manage correspondence, memos, letters, reports, and materials for presentations and other documents.
• Organize and coordinate meetings, conferences, travel arrangements.
• Take, type and distribute meeting agendas and minutes.
• Coordinate the flow of information both internally and externally.
• Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
• Responsible for establishing and maintaining an effective document control systems and ensuring that all design documentation is accurate, up to date and accurately distributed to relevant parties.
• Maintain schedules and calendars & arrange and confirm appointments.
• Handle incoming mail and other material.
• Prepare expenses reports as needed.
• Set up and maintain filing systems
• Set up work procedures and Collate information & maintain databases, and Supervise support staff.
• Manage all coordination work between Export, purchasing, legal affairs and finance sectors.
• Assist the Export team in achieving the agreed sales targets for our company products.
• Maintains high customer satisfaction ratings that meet company standards.
• Establish productive, professional relationships with key personnel in assigned customer accounts.
• To respond to customer comments, answer queries pass on ideas and resolve or refer complaints without delay.
• Confirming receipt of new samples requests and provides customers with continuous updates about their samples status.
• Confirming receipt of new orders sent and provides customers with continuous updates about their orders status.
• Update customers with information about the documents for their shipments as well as status of their shipped containers.
• Co-ordinates with various factory units the processing of all customers’ needs to speed up the execution of these needs in order to be able to increase customer’s satisfaction. This includes samples follow-up and approvals, pending in orders and processing of documentation plus any other special requests.
• Measure and analyze major problems faced by various customers, and propose corrective actions for these problems to increase our customers’ satisfaction.
• Follow-up for the payment of due invoices and ensure that they are paid on a timely manner according to the agreement with various customers.
• Monitoring the call center performance and review daily and monthly reports.
• Notifying the call center with all of our new products, fairs we will join and new stores openings.
• Coordinate between the call center and the installing & maintenance departments.
• Insure that customer complaints resolved and handled.
• Follow up customer calls where necessary.


Company Details

Crystal Asfour International

Cairo, Egypt

More than 1000 employees

Retail

www.asfourcrystal.com

Dec 2010 to Mar 2013 (2 years 3 months)
Customer Service Specialist at Americana

Experience Details

Customer Service Specialist

Customer Service/Support

Entry Level

• Professionally and courteously handle inbound customer service and outbound calls in compliance with client policies.
• Handling customer’s complaints.
• Making sure that all orders are well delivered to the customers in fast time.
• Develop & maintain good service relationships with the customers by phone.
• Enter all customers’ data and translating the description to all areas and locations of delivery service from Arabic into English.
• Spread teamwork spirit with all agents.
• Speak in high manners, to make a good impression about the restaurant& the standard of services.
• Participate in agents training to develop their performance.
• Respond to customer questions and resolve customer issues.
• Offer up-sells and cross-sells to callers.
• Record and verify accurate information on all calls.
• Adhere to work schedule provided.
• Positively and respectfully communicate with customers.
• Maintain high level of punctuality.
• Maintain consistent, reliable attendance standards.
• Maintain company and client confidentiality.


Company Details

Americana

Doha, Qatar

More than 1000 employees

Food and Beverage Production

www.americana-group.net

Jan 2008 to Nov 2010 (2 years 10 months)

Achievements


Employee of the year - Americana

Education

Bachelor's Degree in Toursim & Hotels

Education Details

Bachelor's Degree

Toursim & Hotels

Alexandria University, Egypt

B / Very Good / 75 - 85%

Guidance

N/A

Alexandria University
2002 - 2006

Certifications

BS.c in Guidance
Jun 2006

Certificate details

BS.c in Guidance

Jun 2006

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Team Leadership and communication skills

Dec 2009

Americana

N/A

Training/Course Details

Document Control

Apr 2012

Crystal Asfour

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationArabicBS.c In GuidanceCustomer ServiceCustomer Service SpecialistDecorDocument ControlEnglishFood And Beverage ProductionFood ServicesGermanHospitalityInternetOffice ManagerOffice ManagmentReadingRetailSalesSupportTeam Leadership And Communication SkillsToursim & HotelsWord, Excel, Power Point , Outlook

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Advanced

: Advanced

German

German

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

word, Excel, power point , Outlook

word, Excel, power point , Outlook

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Office Managment

Office Managment

: Expert

: Extreme - I love it!

:

More than 7 years

Sales

Sales

: Expert

: Extreme - I love it!

:

More than 7 years

Online Presence

https://www.linkedin.com/nhome/

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