Basic Info

Adham Al Awadly

1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Internet Customer Care at Vodafone Egypt

Experience Details

Internet Customer Care

IT/Software Development

Entry Level

- Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
- Improves client references by writing and maintaining documentation.
- Participates in development of client training programs by identifying learning issues; recommending instructional language.
- Accommodates client disabilities by recommending devices and techniques.
- Avoids legal challenges by monitoring compliance with service agreements.
- Improves system performance by identifying problems; recommending changes.
- Updates job knowledge by participating in educational opportunities; maintaining personal networks.
- Accomplishes information systems and organization mission by completing related results as needed.


Company Details

Vodafone Egypt

Cairo, Egypt

More than 1000 employees

Computer and Network Security

www.vodafone.com.eg

Feb 2016 to present (10 months)
Tour Operator at Emarat Misr Travel

Experience Details

Tour Operator

Tourism/Travel

Entry Level

-Promoting and marketing the business
-Dealing with customer queries and complaints
-Providing advice about visas or passports
-Recruiting, training and supervising staff-
-Managing budgets
-Maintaining statistical and financial records
planning
-Selling holidays and insurance
-Meeting profit or sales targets
-Preparing promotional materials and displays


Company Details

Emarat Misr Travel

Damietta, Egypt

1-10 employees

Travel and Tourism

N/A

Oct 2015 to Feb 2016 (4 months)
Guest Service Agent at Carols Beau Rivage 5 Star hotel

Experience Details

Guest Service Agent

Hospitality/Hotels/Food Services

Entry Level

- Welcome the guest as per the hotel standards, register, maintain the records and check out guest performing the cashiering tasks in a friendly and professional manner.
- Manage the phone in a caring and professional manner according to the hotels standards, able to take and deliver an accurate message.
- Answer to any reservations inquiries using phone, e-mail and fax
- Ensure that all systems are updated accurately and all the front office records and filing are completed in all areas as per the hotels standards.
- Handle guest complaints tactfully and pass on all the complaints to the Front Office Manager for follow up.


Company Details

Carols Beau Rivage 5 Star hotel (multinational)

Marsa Matrouh, Egypt

51-100 employees

Hospitality/Hotels

http://www.carolsbeaurivage.com/

Apr 2015 to Oct 2015 (6 months)
Public Relationship at Mansoura University, International Students Affairs

Experience Details

Public Relationship

Education/Teaching, Training/Instructor

Entry Level

-planning, developing and implementing PR strategies;
-Liaising with colleagues and key spokespeople;
-Liaising with and answering enquirers from media, individuals and other organisations, often via telephone and email;
-Researching, writing and distributing press releases to targeted media;
-Collating and analyzing media coverage;
-Writing and editing in-house magazines, case studies, speeches, articles and annual reports;
-Preparing and supervising the production of publicity brochures, handouts, direct mail leaflets, -Promotional videos, photographs, films and multimedia programs;
-Devising and coordinating photo opportunities;
-Organizing events including press conferences, exhibitions, open days and press tours;
-Maintaining and updating information on the organisation's website;
-Managing and updating information and engaging with users on social media sites such as Twitter and Facebook;
-Sourcing and managing speaking and sponsorship opportunities;
-Commissioning market research;
-Fostering community relations through events such as open days and through involvement in -Community initiatives;
-Managing the PR aspect of a potential crisis situation.


Company Details

Mansoura University, International Students Affairs

Mansoura, Egypt

501-1000 employees

Education

http://www.mans.edu.eg/en

Sep 2013 to Feb 2014 (5 months)

Achievements


1- Was a MC in the Graduation Ceremony “Faculty of Medicine, Mansura University " in the Malay Language. 2- Was a member of Committee for Environment Week. 3- Volunteer with Ressala Charity Organization. 4- A member with "Make Them Smile" Team for Decoration of Orphans Hostels. 5- Participated with Mansura University' team on Recycling Day. 6- Was a Tour Leader for the International Students studied in Mansura University taking them from Airport to their Hostels. 7- The Official Translator for the Malaysians Students studied in the Mansura University from Arabic to Malay and vice versa. 8- Joined with the Malaysian Students in "Celebrate Mercy Event", its aim is to teach the life and character of the Prophet Muhammad. 9- One of the organizer of "Marathon Day" brought by Mansura University. 10- A regulator member for " Culture Day" Organized by Mansura University.

Education

Bachelor's Degree in Tourism and Hospitality

Education Details

Bachelor's Degree

Tourism and Hospitality

Mansoura University, Egypt

B / Very Good / 75 - 85%

N/A

Mansoura University one of the

Mansoura University
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

damietta military secondary school

Egypt

2009

A / Excellent / 85 -100%

N/A

damietta military secondary school
2009

Certifications

Certificate details

Certificate of Honor and Thank you

Mar 2012

N/A

N/A

N/A

Mansoura University

N/A

TOEFL IBT
Dec 2015

Certificate details

TOEFL IBT

Dec 2015

47 out of 120

N/A

N/A

ETS

N/A

Training and Courses

Training/Course Details

Customer Care

Sep 2015

Carols Beau Rivage Hotel

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicCarols Beau Rivage 5 Star HotelCertificate Of Honor And Thank YouComputerComputer And Network SecurityCreativeCustomer CareCustomer ServiceCustomer-orientedEducationEnglishFamilyFood ServicesForeignersFriendsGuest Service AgentHelping PeopleHospitalityHotelsITInternet Customer CareItalianJoggingLanguagesMalayMarketingMicrosoft OfficeOrganizerPeopleProblem SolverPublic Relations (PR)Public RelationshipSmilingSocialSocial MediaSoftware DevelopmentSoftware EngineeringSolver ProblemTOEFL IBTTelephone SkillsTour OperatorTourismTourism And HospitalityTouristsTravelTravel And TourismTravellingWorking

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Italian

Italian

: Advanced

: Advanced

: Advanced

: Advanced

Malay

Malay

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

3-5 years

Computer

Computer

: Advanced

: High

:

5-7 years

Public Relations (PR)

Public Relations (PR)

: Intermediate

: Extreme - I love it!

:

1-3 years

Software Engineering

Software Engineering

: Beginner

: High

:

Less than 1 year

Fields of Expertise

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

5-7 years

Customer Care

Customer Care

: Intermediate

: Extreme - I love it!

:

1-3 years

Solver Problem

Solver Problem

: Intermediate

: Extreme - I love it!

:

1-3 years

Telephone Skills

Telephone Skills

: Intermediate

: Extreme - I love it!

:

1-3 years

Marketing

Marketing

: Intermediate

: High

:

Less than 1 year

Social Media

Social Media

: Intermediate

: High

:

1-3 years

Customer Service

Customer Service

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Customer-oriented, Creative, Organizer, Problem Solver, Social

Online Presence

https://eg.linkedin.com/in/adham-al-awadly-b02227aahttps://www.facebook.com/adham.elawadly

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