Basic Info

Mahmoud Abdelfattah

9 years

Alexandria, Egypt

Bachelor's Degree

Manager

Work Experience

Customer Service Manager at Andalusia for medical services

Experience Details

Customer Service Manager

Customer Service/Support

Manager

N/A


Company Details

Andalusia for medical services

Alexandria, Egypt, Egypt

501-1000 employees

Healthcare and Medical Services

N/A

Feb 2015 to present (2 years 5 months)
Customer service - Account Manager at Etisalat UAE

Experience Details

Customer service - Account Manager

Customer Service/Support

Manager

N/A


Company Details

Etisalat UAE (multinational)

United Arab Emirates

N/A

Telecommunications

N/A

Nov 2009 to Jan 2015 (5 years 2 months)
Shop manager at Mobinil

Experience Details

Shop manager

Customer Service/Support, Sales/Retail

Manager

N/A


Company Details

Mobinil

Alexandria, Egypt

More than 1000 employees

Telecommunications

N/A

Aug 2007 to Nov 2009 (2 years 3 months)

Education

BA of Education in Arabic language department

Education Details

BA of Education

Arabic language department

Alexandria University, Egypt

C / Good / 65 - 75%

N/A

N/A

Alexandria University
2002 - 2006

Training and Courses

Training/Course Details

BBSA (Basic business skills aquasation )

Nov 2007

FGF ( Future generation foundation)

Business English course MS office suite course Customer service course

Training/Course Details

Languages,graphic & soft skills

May 2009

American Language Institute

English language course Italian language course Adobe Photoshop Adobe illustrator Adobe flash Customer service and angry management

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Last update was today

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Profile Skills and Keywords

Adobe IllustratorAdobe PhotoshopArabicArabic Language DepartmentBBSA (Basic Business Skills Aquasation )Business DevelopmentBusiness-orientedCRMCall CenterCreativeCustomer ServiceCustomer Service - Account ManagerCustomer Service ManagerDealing With Difficult IssuesDetails-orientedEnglishEtisalat UAEHealthcare And Medical ServicesInteraction With PeopleItalianLanguages,graphic & Soft SkillsLeaderLearning New ThingsLotus NotesMicrosoft OfficeMicrosoft OutlookOrganizerQuality AssuranceRetailSalesShop ManagerSupportTelecommunications

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Fluent

: Fluent

: Advanced

Italian

Italian

: Intermediate

: Beginner

: Intermediate

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

More than 7 years

CRM

CRM

: Advanced

: Extreme - I love it!

:

3-5 years

Lotus Notes

Lotus Notes

: Advanced

: High

:

1-3 years

Quality Assurance

Quality Assurance

: Advanced

: Extreme - I love it!

:

Less than 1 year

Adobe Photoshop

Adobe Photoshop

: Intermediate

: High

:

Less than 1 year

Adobe Illustrator

Adobe Illustrator

: Intermediate

: High

:

Less than 1 year

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Call Center

Call Center

: Expert

: Extreme - I love it!

:

5-7 years

Retail

Retail

: Advanced

: High

:

3-5 years

Sales

Sales

: Advanced

: High

:

5-7 years

Key Skills

Leader, Business-oriented, Creative, Organizer, Details-oriented

Online Presence

https://eg.linkedin.com/in/mahmoud-abdelfattah-6484a235

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