Basic Info

Heba Ali

6 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Technical Support at Schneider Electric

Experience Details

Senior Technical Support

Engineering - Mechanical/Electrical, Engineering - Telecom/Technology

Experienced (Non-Manager)

 Support Projects Technical inquiries.
 Responding to customer product technical inquiries via written internet-based email or chat sessions or telephone and sometimes site visits.
 Resolving customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
 Responsible for configure and test any new hardware and software.
 Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities “Customer first commitment”.
 Troubleshooting problems with malfunctioning electro/mechanical equipment or software.
 Provide Technical Training for Project Engineers.
 Responsible for configure and test any new hardware and software.
 Acting as Team leader in absence of Team leader.


Company Details

Schneider Electric (multinational)

Cairo, Egypt

501-1000 employees

Engineering Services

http://www.schneider-electric.com/ww/en/

Sep 2012 to present (4 years 3 months)
Junior Technical Support at Schneider Electric

Experience Details

Junior Technical Support

Engineering - Mechanical/Electrical, Engineering - Telecom/Technology

Experienced (Non-Manager)

N/A


Company Details

Schneider Electric (multinational)

Cairo, Egypt

501-1000 employees

Engineering Services

http://www.schneider-electric.com/ww/en/

Sep 2010 to Sep 2012 (2 years)
Design Engineer at Swissco

Experience Details

Design Engineer

Engineering - Mechanical/Electrical, Engineering - Telecom/Technology

Entry Level

 Building Automation and Control System Designer for HVAC .
 Building Automation and Control System site engineer.
 Coaching site activities from the office to follow up the project progress.


Company Details

Swissco

gizah, Egypt

11-50 employees

Engineering Services

N/A

Aug 2009 to Aug 2010 (1 year)

Achievements


Spot award for multitask capability. 100% Customer stratification 2015.

Education

Bachelor's Degree in Engineering

Education Details

Bachelor's Degree

Engineering, Electrical- Engineering, Communication and Electronics

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2004 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Abasia eltagrbia

Egypt

2004

A / Excellent / 85 -100%

N/A

Abasia eltagrbia
2004

Certifications

TUV
Jun 2014

Certificate details

TUV

Jun 2014

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

• Advanced Triconex products

Dec 2011

Invensys Irvine

N/A

Training/Course Details

TÜV Rheinland

Jun 2014

TÜV Rheinland

License 8739/ 14.

This profile is fresh!
Last update 15 days ago.

Jobseeker photo

Profile Skills and Keywords

Adobe PhotoshopAnalyticalArabicArtAutoCADBusiness PlanningBusiness-orientedClassic MusicCommunication And ElectronicsDesignDesign EngineerDrivingElectrical- EngineeringEngineeringEngineering ServicesEnglishFrenchJunior Technical SupportLeaderMS AccessMS ExcelMS OutlookMS PowerpointMS ProjectNegotiationNegotiatorProblem SolverProgrammingReadingRunningSchneider ElectricSenior Technical SupportTUVTechnical AnalysisTroubleshootingTV RheinlandWord Advanced Triconex Products

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

French

French

: Advanced

: Intermediate

: Beginner

: Beginner

Tools and Technologies

Word

Word

: Expert

: Extreme - I love it!

:

More than 7 years

Programming

Programming

: Advanced

: High

:

5-7 years

Adobe Photoshop

Adobe Photoshop

: Advanced

: High

:

3-5 years

MS Outlook

MS Outlook

: Advanced

: Medium

:

3-5 years

MS Excel

MS Excel

: Advanced

: High

:

More than 7 years

MS Powerpoint

MS Powerpoint

: Advanced

: Extreme - I love it!

:

More than 7 years

AutoCAD

AutoCAD

: Intermediate

: High

:

3-5 years

MS project

MS project

: Intermediate

: High

:

Less than 1 year

MS Access

MS Access

: Intermediate

: Medium

:

3-5 years

Fields of Expertise

Troubleshooting

Troubleshooting

: Expert

: Extreme - I love it!

:

5-7 years

Design

Design

: Advanced

: Extreme - I love it!

:

5-7 years

Technical Analysis

Technical Analysis

: Advanced

: High

:

5-7 years

Negotiation

Negotiation

: Advanced

: Extreme - I love it!

:

3-5 years

Business Planning

Business Planning

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Leader, Business-oriented, Negotiator, Problem Solver

Online Presence

https://www.linkedin.com/in/hebam2009?trk=nav_responsive_tab_profilehttps://www.facebook.com/heba.ali.353803

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