gamal mahammad elmorshidy
Customer Care Coordinator at DU TELECOM
Sharjah, United Arab Emirates- Social Media
- Customer Care
- Microsoft Office
- Internet
- sieble
Work Experience
Customer Care Agent “Call Center” (ARABIC/ENGLISH)Full Time
A &G TRADING
January 2009 - July 2010 • 1 yr, 6 months
Education
- Zagazig University (ZU)Jan 2003 to Jan 2007 · 4 Years
BA of commerce in accounting
- sadat military secounday school Jan 2002
High School - Thanaweya Amma
Achievements
- Participated in upgrading DU directory database. - Paticipated in upgrading DQ training materials. - Awarded for entering 2000 numbers to du database in one week while doing my original job of handling customer’s calls. - Awarded for handling a Record of 1300 calls in 11 working hours for the first time of the History Of the project on 19 MAY 2013.
Skills
Tools and Fields of Expertise
- Social Media
- Customer Care
- Microsoft Office
- Internet
- sieble
- Accounting
- Sales
Languages
English
FluentArabic
FluentFrench
Intermediate
Training & Certifications
Bookkeeping Diploma - American Method of Bookkeeping
commercial Syndicate·2010Advanced English Courses
American University in Cairo·2008International computer driving license ( ICDL )
sesco institute·2008