Basic Info

Sara Abd El Hafez

7 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Administrative assistant at Teleperformance

Experience Details

Administrative assistant

Administration

Experienced (Non-Manager)

Performs administrative and office support activities for multiple supervisors, include fielding telephone calls with other departments, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing. Extensive software skills, Internet research abilities and strong communication skills.


Company Details

Teleperformance (multinational)

Cairo, Egypt

N/A

Consumer Services

N/A

May 2012 to present (4 years 7 months)
Call Centre Representative at Teleperformance

Experience Details

Call Centre Representative

Customer Service/Support

Experienced (Non-Manager)

• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Fulfills requests by completing transactions; forwarding requests.


Company Details

Teleperformance (multinational)

Cairo, Egypt

501-1000 employees

Consumer Services

N/A

May 2012 to Dec 2014 (2 years 7 months)
Assistant assurance services / financial planner at Delta Insurance

Experience Details

Assistant assurance services / financial planner

Accounting/Finance

Entry Level

N/A


Company Details

Delta Insurance

Giza, Egypt, Egypt

101-500 employees

Insurance

N/A

Nov 2011 to Mar 2012 (4 months)

Education

Bachelor's Degree in Philosophy

Education Details

Bachelor's Degree

Philosophy

Faculty of Arts, Cairo University, Egypt

Not specified

N/A

N/A

Faculty of Arts, Cairo University
2006 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Sadat secondary language school Language school

Egypt

2005

Not specified

N/A

Sadat secondary language school Language school
2005

Training and Courses

Training/Course Details

HR Management Diploma

Nov 2016

Ebdaa Corporations for training and consulting

1.الادارة الاستراتيجية والتخطيط لتحقبق ادارة الموارد البشرية 2. الهياكل التنظيمية لادارة الموارد البشرية 3.الاستقطاب والاختيار وادارة المقابلات الشخصية 4.نماذج تحليل الاشخاص وتصميم الوظائف 5.ادارة وتقيم الاداء واعداد التقارير والمتابعة 6.الاجور والمكافات والتحفيز وتقدير الاداء الفردى والجماعى 7.تدريب وتطوير فرق العمل 8.فن ادارة الافراد 9.مهارات القيادة وادارة العلاقات

Training/Course Details

Basic Business Skills Acquisition (BBSA)

Mar 2011

Future Generation Foundation (FGF)

 Developed Language and Computer Skills  Enhanced Presentation & Project Development Skills  Acquired Basic Business Skills including: Marketing, Sales, Banking, Accounting, Business Correspondence and Report Writing.  Completed The Graduates Resource Program (GRP) ( Office Management ) Specialization

Training/Course Details

ICDL

Jan 2010

Russian Cultural Center

• ICDL Certificate

This profile is fresh!
Last update 14 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdaptiveAdministrationAdministrative AssistantAdminstrationAssistant Assurance Services / Financial PlannerBasic Business Skills Acquisition (BBSA)Browsing InternetCall Centre RepresentativeCommunicatorComputerConsumer ServicesCustomer ServiceEnglishFinanceFlexibleHR Management DiplomaHard WorkerICDLInsuranceInteractiveMicrosoft ExcelMicrosoft PowerPointMicrosoft WordPhilosophyPhotographyReadingSocialSupportTeleperformanceTraveling

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Computer

Computer

: Expert

: Extreme - I love it!

:

More than 7 years

Administration

Administration

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

1-3 years

Customer Service

Customer Service

: Advanced

: Medium

:

3-5 years

Microsoft Word

Microsoft Word

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: High

:

1-3 years

Fields of Expertise

customer service

customer service

: Expert

: High

:

3-5 years

Adminstration

Adminstration

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Communicator, Hard worker, Flexible / Adaptive, Social, Interactive

Online Presence

https://www.linkedin.com/in/sara-hamdy-430441127?trk=hp-identity-namehttps://www.facebook.com/sarah.hamdy

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