SA
Sara Hamdy Abd El Hafez
Email & Chat Agent at noon
New Cairo, Cairo, EgyptWork Experience
Email & Chat AgentFull Time
noon
May 2019 - Present -6 yrs, 1 month
Egypt , Cairo
- Job Details:answering customers inquire about their shipments creating tickets and complaints through zendesk
Customer service agentFull Time
OSN
Nov 2016 - Feb 2018 -1 yr, 3 months
Egypt , Cairo
- Job Details:• Answers inquiries by clarifying desired information; researching, locating, and providing information. • Fulfills requests by completing transactions; forwarding requests. • Determines requirements by working with customers. • Explaining invoices and financial transaction
administrative assistantFull Time
Teleperformance
May 2012 - Aug 2016 -4 yrs, 3 months
Egypt , Cairo
- Job Details:Performs administrative and office support activities for multiple supervisors, include fielding telephone calls with other departments, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing. Extensive software skills, Internet research abilities and strong communication skills.
Education
Bachelor's Degree in Philosophy
Cairo University (CU)Jan 2006 - Jan 2009 - 3 yr
High School - Thanaweya Amma
Sadat secondary language school Language schoolJan 2005
Languages
English
Advanced
Training & Certifications
HR Management Diploma
Ebdaa Corporations for training and consulting·2016Basic Business Skills Acquisition (BBSA)
Future Generation Foundation (FGF)·2011ICDL
Russian Cultural Center·2009