
Walid Reda Tantawi
CS – Back Office HD department & Operations Specialist at IKEA
6th of October, Giza, EgyptWork Experience
CS – Back Office HD department & Operations Specialist Full Time
- Job Details: Ensures all productivity measures are in place. and submit department KPI's reports. Listen to customers’ questions and concerns, and provide answers or responses Provide information about products and services Receives and inspects all incoming goods from Home Delivery Front Desk and ………..reconciles with Home Delivery documents as per the company policy, system and ………..procedure. Review or make changes to customer accounts Ensures to log each Home Delivery document before goods are pushed to the loading bay. Process customers after sale job as per the company system and procedures. Ensures all customers' queries are attended to in a professional manner Prepares and submit staff monthly payroll report to HR Connect as per the company ……………….. payroll procedures
Customer Service Team LeaderFull Time
Carrefour
Jan 2013 - Jan 2015 -2 yrs
Egypt
- Job Details: Listen to customers’ questions and concerns, and provide answers or responses Provide information about products and services Take orders, calculate charges, and process billing or payments Review or make changes to customer accounts Handle returns or complaints Record details of customer contacts and actions taken Review and select standard responses for answers or solutions Refer customers to supervisors or more experienced employees
Education
Bachelor's Degree in commerce
Ain Shams University (ASU)Jan 2007 - Jan 2012 - 5 yr
Achievements
long experience handling customer's (face to face - Via mail - over phone). Customer Relations – Shopping Experience . CRM Microsoft Dynamic X – Microsoft Navision ( update & analysis & create data and transactions * Administration part* ) Team Leader - Team builder - Team coaching - Shift Leader. Zero complaint against me at my career path with a lot of thanks letter's . Planning - organizing - training . Multinational environment . Auditing ( front desk and loading bay and shutter area Teams ) and managing there KPI’s to be on track and make sure to following up terms and conditions . Handling many projects relate to my job description (After sales – decrease damages ) . Deep knowledge at ( Logistics - Warehousing – Transportation - Operations ) . Highly communication & Operation skills . Handling 28 truck ( 2 Suppliers) and ( 60 employee ) Daily.
Skills
Languages
Arabic
FluentEnglish
AdvancedItalian
Intermediate
Training & Certifications
HR
Ain Shams University·2006icdl
yat·2005english
Britch councle·2005