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Walid Reda Tantawi

CS – Back Office HD department & Operations Specialist at IKEA

6th of October, Giza, Egypt

Work Experience

  • Team Leader Full Time

    Al Futtaim

    Feb 2018 - Present -7 yrs, 4 months

    Egypt , Cairo

    • CS – Back Office HD department & Operations Specialist Full Time

      IKEA

      Jan 2015 - Present -10 yrs, 5 months

      Egypt

      • Job Details: Ensures all productivity measures are in place. and submit department KPI's reports.  Listen to customers’ questions and concerns, and provide answers or responses  Provide information about products and services  Receives and inspects all incoming goods from Home Delivery Front Desk and ………..reconciles with Home Delivery documents as per the company policy, system and ………..procedure.  Review or make changes to customer accounts  Ensures to log each Home Delivery document before goods are pushed to the loading bay.  Process customers after sale job as per the company system and procedures.  Ensures all customers' queries are attended to in a professional manner  Prepares and submit staff monthly payroll report to HR Connect as per the company ……………….. payroll procedures
    • Customer Service Team LeaderFull Time

      Carrefour

      Jan 2013 - Jan 2015 -2 yrs

      Egypt

      • Job Details: Listen to customers’ questions and concerns, and provide answers or responses  Provide information about products and services  Take orders, calculate charges, and process billing or payments  Review or make changes to customer accounts  Handle returns or complaints  Record details of customer contacts and actions taken  Review and select standard responses for answers or solutions Refer customers to supervisors or more experienced employees
    • InspectorFull Time

      QNET Ltd

      Nov 2009 - Nov 2013 -4 yrs

      Egypt

      • Education

        • Bachelor's Degree in commerce

          Ain Shams University (ASU)

          Jan 2007 - Jan 2012 - 5 yr

        Achievements

        long experience handling customer's (face to face - Via mail - over phone). Customer Relations – Shopping Experience . CRM Microsoft Dynamic X – Microsoft Navision ( update & analysis & create data and transactions * Administration part* ) Team Leader - Team builder - Team coaching - Shift Leader. Zero complaint against me at my career path with a lot of thanks letter's . Planning - organizing - training . Multinational environment . Auditing ( front desk and loading bay and shutter area Teams ) and managing there KPI’s to be on track and make sure to following up terms and conditions . Handling many projects relate to my job description (After sales – decrease damages ) . Deep knowledge at ( Logistics - Warehousing – Transportation - Operations ) . Highly communication & Operation skills . Handling 28 truck ( 2 Suppliers) and ( 60 employee ) Daily.

        Skills

        • Negotiation
        • team work
        • Customer Service
        • Marketing
        • Microsoft Office
        • Marketing
        • Logistics
        • Customer Service

        Languages

        • Arabic

          Fluent
        • English

          Advanced
        • Italian

          Intermediate

        Training & Certifications

        • HR

          Ain Shams University·2006
        • icdl

          yat·2005
        • english

          Britch councle·2005
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