Basic Info

Michael Saad

9 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

HR Executive at Ridgewood Egypt

Experience Details

HR Executive

Human Resources

Manager

N/A


Company Details

Ridgewood Egypt

Cairo, Egypt

101-500 employees

Construction - Industrial Facilities and Infrastructure

N/A

Sep 2015 to present (1 year 3 months)
HR Coordinator at Rotana Hotel Management Corporation PJSC

Experience Details

HR Coordinator

Human Resources

Experienced (Non-Manager)

N/A


Company Details

Rotana Hotel Management Corporation PJSC

Doha, Qatar

101-500 employees

Hospitality/Hotels

N/A

Jun 2013 to Jul 2015 (2 years 1 month)
Public Relation Executive & HR Coordinator at EMPA Middle East FZCO

Experience Details

Public Relation Executive & HR Coordinator

Human Resources

Experienced (Non-Manager)

N/A


Company Details

EMPA Middle East FZCO

Dubai, United Arab Emirates

101-500 employees

Computer Hardware

N/A

Mar 2012 to May 2013 (1 year 2 months)
Visa Reservation Coordinator at NOVOTEL&IBIS World Trade Center Hotels

Experience Details

Visa Reservation Coordinator

Customer Service/Support

Experienced (Non-Manager)

Responsibilities:
 Apply the Tourist Visa for the guest who will stay in the hotels.
 Review all the required documents for apply the Tourist visa.
 Apply the visa and follow up with Dubai Immigration & Updating the Opera system by the visa status.
 Print out the visa and send the scanning copy to the guest.
 Assist the Government Relation Manager.
 Preparing all the required documents for extend or cancel the visa.
 Ensure that all the reservation requests are processed and confirmation and or cancellation letters, faxes or e-mail are sent out within a 24 hours period.


Company Details

NOVOTEL&IBIS World Trade Center Hotels (multinational)

Dubai, United Arab Emirates

501-1000 employees

Hospitality/Hotels

N/A

Apr 2010 to Feb 2012 (1 year 10 months)
Reservation Agent at Savoy Hotels & Resort

Experience Details

Reservation Agent

Customer Service/Support

Experienced (Non-Manager)

Responsibilities:
 Feeding data and filling system.
 Replaying E-mails and Faxes.
 Create blocks and splitting for the groups.
 Create Rates & Blocks.
 Make Reports and Send Release letter.
 Having a fully information about Travel Agent commission and promotions and applying it on the System.


Company Details

Savoy Hotels & Resort

Sharm el-Sheikh, Egypt

101-500 employees

Hospitality/Hotels

N/A

Apr 2008 to Mar 2010 (1 year 11 months)
Guest Service Agent at Sierra Hotel

Experience Details

Guest Service Agent

Customer Service/Support

Experienced (Non-Manager)

Responsibilities:
 Check in and check out individuals and groups (welcome and registers arriving guests).
 Select and block rooms for arriving guests.
 Presenting statements and collects payments.
 Coordinate and follow up with other departments to handle guest’s special requirements.


Company Details

Sierra Hotel

Sharm el-Sheikh, Egypt

101-500 employees

Hospitality/Hotels

N/A

Jun 2007 to Mar 2008 (9 months)

Achievements


1-Increase the employee’s loyalty program (Engaged to life Program) from 63% to be 66%
2- Increase the external HR Audit percentage from 79 % to be 84%.
3-Decreasing the Turn Over percentage .
4- Saving cost 50% of office stationary .



Golden certificate from NOVOTEL World Trade Center Hotel-Dubai by IFH for achieving the highest possible grade in Mystery Call plus Program (100%).


Organized the World Economic Forum – Sharm El Shiekh 2008 and got appreciation letter .


Decreasing Guest Complaint


I achieved second position in 2006 graduates as I got Excellent with Honor .

Education

Bachelor's Degree in Hotels Management

Education Details

Bachelor's Degree

Hotels Management

Alexandria University, Egypt

A / Excellent / 85 -100%

N/A

N/A

Alexandria University
2002 - 2006
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al Hussainia Thanawiya

Egypt

2001

B / Very Good / 75 - 85%

N/A

Al Hussainia Thanawiya
2001

Certifications

End of Service
Jul 2015

Certificate details

End of Service

Jul 2015

N/A

N/A

N/A

Oryx Rotana

N/A

Training and Courses

Training/Course Details

Front Office Skills Development

May 2009

American Hotel & Lodging Educational Institute

N/A

Training/Course Details

ISS (Interviewing & Selecting Skills)

Apr 2014

Rotana Hotels Managment

N/A

Training/Course Details

On Job Training Certificate

May 2014

Rotana Hotels Managment

N/A

Training/Course Details

First Aid

Oct 2014

Rotana Hotels Managment

N/A

Training/Course Details

English Cources

Jun 2007

AUC , Zagazig Bransh

N/A

This profile is fresh!
Last update 15 days ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationArabicAssisting PeopleBrowsing The InternetComputer HardwareConstruction - Industrial Facilities And InfrastructureCustomer ServiceEnd Of ServiceEnglishEnglish CourcesFirst AidFront Office Skills DevelopmentGuest Service AgentHR AdministrationHR CoordinatorHR ExecutiveHR ReportsHard WorkHard WorkerHospitalityHotelsHotels ManagementHuman ResourcesHuman Resources (HR) SystemISS (Interviewing & Selecting Skills)InitiativeInnovativeInternetMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft WordNOVOTEL&IBIS World Trade Center HotelsNegotiationOn Job Training CertificateOrganizerPlaying FoodballProblem SolverPublic Relation Executive & HR CoordinatorReadingRecruitmentResearchingReservation AgentStaff WelfareSupportSwimmingVisa Reservation Coordinator

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Human Resources (HR) System

Human Resources (HR) System

: Advanced

: Extreme - I love it!

:

3-5 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

5-7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

3-5 years

Administration

Administration

: Advanced

: High

:

More than 7 years

Customer Service

Customer Service

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Advanced

: Extreme - I love it!

:

5-7 years

Recruitment

Recruitment

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Outlook

Microsoft Outlook

: Intermediate

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Recruitment

Recruitment

: Expert

: Extreme - I love it!

:

3-5 years

HR Administration

HR Administration

: Expert

: Extreme - I love it!

:

3-5 years

HR Reports

HR Reports

: Expert

: Extreme - I love it!

:

3-5 years

Staff Welfare

Staff Welfare

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Hard worker, Initiative, Organizer, Problem Solver, Innovative

Online Presence

https://eg.linkedin.com/in/michael-saad-78835a86http://wuzzuf.net/profile/personal_info

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