Basic Info

Yasmin ali

4 years

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Logistics and customer service supervisor at Sphinx glass, CPC group

Experience Details

Logistics and customer service supervisor

Customer Service/Support, Logistics/Supply Chain

Entry Level

Customer Service Activities:
- Ensuring customer’s satisfaction by delivering our value and quick response to all of his
inquiries, starting from the order receiving until handling his complaints if any
- Build strategic partnership with customers through the Collaboration with co-workers who
are in the functions of Sales, Planning, Finance as well as Warehouses, Logistics and
Transportation vendors to implement plans to ensure the effectiveness of our customer
service system
- Handling the sales cycle with the customer starting from issuing the Performa invoice until
delivering him the glass on time at the final destination including following up the
payment process
- Solving problems and offering solutions in an expedient manner for customers and serving
them in a positive, pleasant and professional manner.
- Having close monitoring and controlling system to discover the gaps then analyzing and investigate the root cause of the problems to have the proper corrective and preventive actions
Logistics Activities:
- Building mutually beneficial relationships with service providers to offer quality, value, a
willingness to collaborate and flexibility to meet changing supply requirements instead of
constantly changing suppliers to find the lowest prices.
- Establishing metrics to assess factors such as quality, cost and delivery performance to evaluate
and select and foster collaborative relationships with suppliers to improve efficiency or reduce
costs.
- Coordinating with the planning department to arrange the production time and organize for
our shipping plan to achieve the sales monthly target.
- Arranging the shipping cycle of export customers through; contacting the shipping line to get
the best rate, booking the containers, arranging the loading plan with the forwarders, issuing
sales order and delivery notes to deliver the order according to the customer schedule.
- Communicating the shipping schedule with the warehouse team in order to insure loading the
container on time according to the plan with an efficient way
- Following up the shipment to ensure the delivery of all shipping documents to the consignee
on time
- Revise all invoices for all service providers e.g. Shipping lines, Clearance Co. Trucking Co.
and responsible to settle all their payments on time as agreed.
- creating new solutions to remove bottlenecks and obstacles to create as clear a path for all
logistics operations
- Submit all the required reports on time


Company Details

Sphinx glass, CPC group (multinational)

Sadat Industrial City, Egypt

101-500 employees

Business Services - Other

N/A

Jun 2015 to Mar 2016 (9 months)
Export operation & sales support at Swift Logistics & Shipping Int (L.L.C.)

Experience Details

Export operation & sales support

Logistics/Supply Chain

Experienced (Non-Manager)

Sales Support
 Present and sell company services to current and potential clients.
 Identify sales prospects and contact these and other accounts as assigned.
 Prepare presentations, proposals and sales contracts.
 Manage account services through quality checks and other follow-up.
Handling Customer Accounts & Export Operation
 Affording the best rates from different shipping line, Transportation contractors and for the
customs clearance
 Ensuring efficient export Sea freight operations and continuously optimizes the operations
and increases productivity by implementing standard processes in line with corporate
guidelines and targets by
o Arranging the booking schedule with customer to be followed by the booking confirmation
o Arranging loading plan with customer then with truckers and follow container gate in and out
o Finalizing & issuing customs and shipment documents
o Follow with finance department to issue original document
o Follow with customer until issuing the original document and close file with courier number
o Reviewing customs, carrier and truckers invoices for each shipment
o Closing month with full set of each document with review each shipment from Check list
 Identify and resolve client concerns.
 Prepare a variety of status reports, including activity, closings, follow-up, and adherence to
goals


Company Details

Swift Logistics & Shipping Int (L.L.C.)

Cairo, Egypt

11-50 employees

Logistics and Supply Chain

www.swiftlogisticseg.com

Mar 2015 to Jun 2015 (3 months)
Export Specialist at USCO Log

Experience Details

Export Specialist

Logistics/Supply Chain

Entry Level

 Taking the responsibility after the handover of the sales department
 Arrange cargo movements to destinations overseas.
 Arrange shipping declaration which included “weights of goods, Reefer Setting and Route….
ETC” to arrange the booking from shipping lines
 Select shipment routes, based on nature of goods shipped, transit times
 Reserve necessary space on vessels or trucks
 Inform clients of factors such as shipping options, timelines, transfers, or regulations affecting
shipments.
 Preparing and processing documentation for international shipping.
 Coordinating trucking and clearance services when needed
 Create load plan for trucking department.
 Review & Complete documentation such as commercial invoices and shipper’s export
declaration Bills of Lading with coordination with the clients
 Revising and finalizing BL and all relevant documents.
 Following up the movement of shipment s till shipped on board
 Keep records of goods dispatched or received.
 Provide shipment status notification to exporters, consignees, or our Agents pre alert.
 Following up the vessels status & sending arrival notification to the customers.
 Pay or arrange for payment of freight or any other charges on behalf of the client (Releasing
shipping documents to clients.)
 Communication, and corresponding with international agents


Company Details

USCO Log

cairo - heliopolis, Egypt

11-50 employees

Transportation, Logistics and Supply Chain

www.uscolog.me

Jun 2013 to Aug 2014 (1 year 2 months)
Operation department at Fancy speed cargo system

Experience Details

Operation department

Logistics/Supply Chain

Entry Level

 Tracked all overseas inbound shipments, including documentation, securing carriers to transport
material and monitoring delivery to final destination.
 Tracked and monitored all outbound shipments, including documentation
 Handling Customer account taking order direct from the customer and arrange booking
 Created bills of lading and packing lists, entered shipping information into tracking spreadsheets.
 Oversaw dispatch of vehicles, vessels.
 Follow the shipment till final destination to insure closing file.
 Closing file with sending original document to the customer


Company Details

Fancy speed cargo system (multinational)

Giza-Dokki, Egypt

11-50 employees

Import and Export , Logistics and Supply Chain , Insurance

www.fancyspeed.net

Feb 2013 to Jun 2013 (4 months)

Achievements


Was a member in Egyptian volleyball Team “African volleyball champions league 2006” – “Abu Dhabi International Women Volleyball 2008”.

Education

College Diploma in the International Federation of Freight Forwarders Associations

Education Details

College Diploma

the International Federation of Freight Forwarders Associations

Arab Academy for Science and Technology and Maritime Transport, Egypt

A / Excellent / 85 -100%

FIATA Diploma (the International Federation of Freight Forwarders Associations)

N/A

Arab Academy for Science and Technology and Maritime Transport
2011 - 2013
Vocational in logistics

Education Details

Vocational

logistics

Arab Academy for Science, Technology and Maritime Transport, Egypt

A / Excellent / 85 -100%

N/A

N/A

Arab Academy for Science, Technology and Maritime Transport
2011 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

ansaf serey el thanawee

Egypt

2008

C / Good / 65 - 75%

N/A

ansaf serey el thanawee
2008

Certifications

Certificate details

Supply chain management

Jan 2012

N/A

N/A

N/A

the American International Academy

N/A

This profile is fresh!
Last update 4 days ago.

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Profile Skills and Keywords

Business Services - OtherCustomer ServiceDrawingEnglishExport Operation & Sales SupportExport SpecialistFancy Speed Cargo SystemHard WorkerImport And ExportInsuranceLeaderLogisticsLogistics And Customer Service SupervisorLogistics And Supply ChainLogistics Export Specialist (Refer)Microsoft ExcelMicrosoft PowerPointMicrosoft WordOperation DepartmentPlannerSphinx Glass, CPC GroupSupply ChainSupply Chain ManagementSupportSupportiveTeam PlayerTennisThe International Federation Of Freight Forwarders AssociationsTransportationVolley Ball

Self-assesed Skills

Languages

English

English

: Intermediate

: Intermediate

: Intermediate

: Beginner

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: High

:

Less than 1 year

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: High

:

Less than 1 year

Microsoft Excel

Microsoft Excel

: Intermediate

: Medium

:

Less than 1 year

Supply Chain

Supply Chain

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

logistics export specialist (Refer)

logistics export specialist (Refer)

: Intermediate

: High

:

1-3 years

Key Skills

Leader, Planner, Hard worker, Team Player, Supportive

Online Presence

yasminmohamed779@gmail.com

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