ENID MUTHONI MUTONGA

Customer Care ExecutiveFull Time

• Job Details:JOB RESPONSIBILITIES •To ensure that we deliver on our service promises at all points within the delivery chain and to be the voice of the customer inside the company including complain handling and resolutions. •Answer, screen, and forward telephone calls and maintain standard telephone etiquette •Determining customer needs and recommending best solutions. Building relationships by providing prompt and exceptional sales and after-sales experience and to maximize center profitability through efficient operations. •Location transfers of items using the ERP Software and applying the companies exchange and return policies using POS Software SKILLS •Customer care,I.T skills Communication and interpersonal skills, flexibility,Team player, Time management, Initiative

FINANCE OFFICERFull Time

• Job Details:•Build a client base for banking direct sales through prospecting, networking, and referrals •Provide financial information to management by researching and analyzing accounting data •Analysis for senior team members use in reports and day to day engagements with clients •Provided direct input with research for client presentations •Acted as a junior analyst collaborating directly with senior analyst on team projects •Keeping abreast of changes in financial regulations and legislation