Basic Info

Hossam AbdelRehim

10 years

Giza Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Account Manager Enterprise Accounts Vodafone Egypt at Vodafone Egypt

Experience Details

Senior Account Manager Enterprise Accounts Vodafone Egypt

Customer Service/Support

Experienced (Non-Manager)

Responsible Duties:
• Handle and solve every single problem faces my corporate assigned accounts.
• Arrange visits to make a strong relationship between me and my customer.
• Present reports about my customers needs from Vodafone to raise his satisfaction.
• Ensure the monthly payments of our corporate customers +150 million per month.
• Handle bill problems which may face the customer.
• Take the necessary legal action towards the customers who didn’t pay their bills.
• Responsible for meeting with customers who have filed a complaint they received, a product they purchased or a bill they dispute. Tasks also include conferring with supervisor over problems that appear irresolvable
• Handle all Customers complaints received through Customer Care and E-mail, written complaints and NTRA (The National Telecom Regulatory Authority) CEO office.
• Handling customer requests and problems.
• Providing information regarding the company’s products, policies and procedures.
• Helping customer to choose the suitable services for his needs.
• Having a very good relation with my team members to enable us to achieve our targets.
• Issuing contracts and providing information regarding the company’s offers and products.
• Deal with customers and help them choosing the perfect services suitable for their needs.
• Training to the new members of the team
• Preparing reports for customers and the prospect number of lines which will be sold weekly and monthly
• Having a very good relation with our clients either new or existing ones.


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Jun 2005 to present (11 years 6 months)

Achievements


• Ain Shams University, Faculty of Commerce, Bachelors Degree awarded in May 2006 Major: Accounting Department, * Siebel Champions (Vodafone Egypt). • Mastering in Microsoft office Point 2007 YAT Learning. • Completed numerous courses and seminars in customer service, sales strategies, • Collection, Bad Debt Recovery, time management, leadership, performance assessment. • Mobile Spoc Application for Android and I Phone. • Communication and human relation, Interpersonal, presentation and leaderships. • (Dale Carnegie Training) Dale Carnegie Seminar, the Art of Public Speaking. • Business writing. • Emotional intelligence. • Service Excellence Award

Education

Bachelor's Degree in Accounting

Education Details

Bachelor's Degree

Accounting

Ain Shams University, Egypt

C / Good / 65 - 75%

Accounting

N/A

Ain Shams University
2001 - 2006
High School - Thanaweya Amma

High School Details

Thanaweya Amma

giza

Egypt

1999

Not specified

N/A

giza
1999

Certifications

Certificate details

Siebel - Vodafone

Jun 2007

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Master - Excel

Jun 2012

Yat

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdobe PhotoshopAnalyticalArabicCorporate ManagementCustomer ServiceCustomer-orientedEnglishHard WorkerMaster - ExcelMicrosoft OfficePhotographyProblem SolverSenior Account Manager Enterprise Accounts Vodafone EgyptSiebel - VodafoneSupportTeam PlayerTelecommunicationsVodafone Egypt

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: High

:

5-7 years

Fields of Expertise

Corporate Management

Corporate Management

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Analytical, Hard worker, Customer-oriented, Problem Solver, Team Player

Online Presence

https://www.facebook.com/7ossamSaad7ossamSaad

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