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Toqa ALi Abdualla

customer service

Agami, Alexandria, Egypt

Work Experience

  • customer service Full Time

    Sharm International British School

    Oct 2014 - Present -10 yrs, 9 months

    Egypt , South Sinai

    • Job Details:The description : ** Transfer and hold calls ** Build rapport and ,listen ,clarify and mange conversationl flow ** Mange upset customers ,conflicts and challenging situations. ** Processing orders ,forms ,applications and requests for information. ** Maintaining up to date paper and computers based files and adminstration systems Skills : ** Abbility to communicate effectively with a wide range of customers ** Excellent communicator . ** Good problem solver ** Attention to deal
  • Education

    • Bachelor's Degree in Commerce

      Alexandria University (ALEXU)

      Jan 2009 - Jan 2014 - 5 yr

    • High School - Thanaweya Amma

      abbas helmy

      Jan 2009 

    Skills

    • Customer Service
    • Microsoft Excel
    • Accounting
    • QuickBooks

    Languages

    • Arabic

      Fluent
    • English

      Intermediate

    Training & Certifications

    • Accounting Excel

      EAAC ·2015
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