Basic Info

Mahmoud El-Gamal

10 years

Giza, Egypt

Bachelor's Degree

Manager

Work Experience

Group Information Technology Operations Manager at Dina Farms

Experience Details

Group Information Technology Operations Manager

IT/Software Development

Manager

Information Technology operations manager

• I am responsible for administers and maintains information technology systems (including all group Infrastructure).
• I provides IT operations functions to offices for the organization’s standard hardware, software and voice/data network solutions.
• I am responsible for the purchase, installation, and life-cycle maintenance of PCs, servers and LAN network connectivity equipment.
• Acting also as appropriate, provides escalated on-site support of hardware, software and network connectivity issues.
• Acts as the primary point of communication between Technical Information System and operating, business and functional units.
• Performs local administration and operations functions as appropriate in accordance with standards, policies and procedures.
• I may coordinate and direct the activities of volunteers and staff (key users) in cross-organizational and cross-functional teams.

My standard duties are likely to include but not limited to:

• In cooperation with Technical Information System, local operations staff and key users, provides strategic, budgeting and disaster recovery/business continuity planning to offices and staff in multiple operating, business and functional units.
• Responsible for local inventory maintenance and software license management.
• Monitors security compliance in accordance with TIS standards, policies and procedures.
• Responsible for maintenance of systems documentation such as Technical Information System operations manuals.
• Serves as the technical and communications liaison to and from stakeholders and office key users for Technical Information System communications, initiatives, needs assessments, etc.
• Responsible for procurement, installation and life-cycle maintenance of IT hardware and software (includes PCs, peripherals, servers, networking equipment, operating systems and other software
• Provides new staff with PC/account setup and orientation.
• Provides escalated technical support that requires an on-site presence (server, NAS, network or PC equipment failure), including data backup recovery. Performs complex software/hardware troubleshooting, patches and re-installations in cooperation with the Enterprise Helpdesk and in accordance with established SLAs.
• Provides consulting/training/education services such as data management and staff training/orientation for standard systems.
• Serves as the IT point of contact and accountable for the IT portion of new office setups, office expansions, etc. This includes relocation and/or installation of voice/data communications solutions, LAN and PC equipment.
• Responsible for local IT vendor, contract and outsourcing management.
• Performs appropriate duties associated with division and Technical Information System project-based activities. Provides backup for other Technical Information System Operations Managers in the region. With Technical Information System, participates in the identification, development and communication of new technology standards and best practices as appropriate.
• Responsible for monitoring data backups in offices to ensure that they are completed on a regular basis.
• Other duties as assigned.


Company Details

Dina Farms

Cairo, Egypt

More than 1000 employees

FMCG, Agriculture/Fishing/Farming

N/A

Jun 2015 to present (2 years 6 months)
Information technology systems manager at Gozour Group

Experience Details

Information technology systems manager

IT/Software Development

Manager

I am responsible for the implementation of technology within Gozour organization and direct the work of systems and business analysts, computer systems, support specialists and other Computer‐related workers. I am an experienced worker with technical expertise coupled with an understanding of business and management principles. Duties within the role are ultimately.

My standard activities are likely to include but not limited to:

•Evaluating user needs and system functionality and ensuring that ICT facilities meet these needs.
•Planning, developing and implementing the ICT budget, obtaining competitive prices from suppliers, to ensure cost effectiveness.
•Scheduling upgrades and security backups of hardware and software systems.
•Researching and installing new systems.
•Ensuring the smooth running of all ICT, systems, including anti‐virus software, print services and email provision.
•Ensuring that software licensing laws are adhered to.
Providing secure access to the network for remote users.
•Ensuring the security of data from internal and external attack.
•Providing users with appropriate support and advice.
•Managing crises, which may involve complex technical hardware or software problems.
•Mentoring and training new ICT support staff.
•Keeping up to date with the latest technologies.


Company Details

Gozour Group

Egypt

More than 1000 employees

FMCG

N/A

Jan 2014 to Jun 2015 (1 year 5 months)

Education

MBA in Global

Education Details

MBA

Global

Paris ESLSCA Business School, Egypt

Not specified

N/A

N/A

Paris ESLSCA Business School
2015 - 2017
BA, in English in English

Education Details

BA, in English

English, Faculty of Arts

Zagazig University, Egypt

C / Good / 65 - 75%

N/A

N/A

Zagazig University
1996 - 2000
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Sadat High School

Egypt

1996

B / Very Good / 75 - 85%

N/A

Sadat High School
1996

Training and Courses

Training/Course Details

Project Management Professional

Jul 2015

New Horizons Training Center

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AgricultureArabicEnglishFMCGFaculty Of ArtsFarmingFishingFrenchFunctional PoliciesGlobalGroup Information Technology Operations ManagerITInformation Technology Systems ManagerInteractiveLeaderMBAManagmentMusicPlannerPlanningProblem SolverProblem Solving SkillsProject Management ProfessionalSoccerSoftware DevelopmentTeam LeaderTeam PlayerTraveling

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Fields of Expertise

Managment

Managment

: Advanced

: High

:

3-5 years

Problem solving skills

Problem solving skills

: Advanced

: Extreme - I love it!

:

More than 7 years

Team Leader

Team Leader

: Advanced

: Extreme - I love it!

:

5-7 years

Functional policies

Functional policies

: Advanced

: High

:

3-5 years

Planning

Planning

: Intermediate

: High

:

1-3 years

Key Skills

Leader, Planner, Problem Solver, Interactive, Team Player

Online Presence

eg.linkedin.com/pub/mahmoud-saeed-el-gamal/1a/b0b/b17/https://www.facebook.com/elgamal.mahmoud

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