Basic Info

Rehab Mohamed

5 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Backoffice manager at Ehm travel

Experience Details

Backoffice manager

Operations/Management

Manager


· Assigning monthly tasks to employees.
· Monitoring the employees’ workflow and progress.
· Conducting technical and soft skills training sessions for new employees.
· Ensuring due payments are collected in 6 made to vendors.
· Managing cooperation methods with other departments.
· Developing new strategies to handle the department’s monthly targets in the most efficient way.


Company Details

Ehm travel

Cairo, Egypt

51-100 employees

Travel and Tourism

Www.ehmtravel.com

Sep 2015 to present (1 year 3 months)
Backoffice and customer support at Ehm travel

Experience Details

Backoffice and customer support

Customer Service/Support

Entry Level

Supporting customers with confirmations of their hotel reservations.
· Managing reservations modifications, cancellations and special requests.
· Providing customers with necessary documents (Invoices, Vouchers, and Itineraries).
· Ensuring payment deadlines are met through a convenient payment method.
· Answering customer's queries via email and phone.


Company Details

Ehm travel

Cairo, Egypt

51-100 employees

Travel and Tourism

Www.ehmtravel.com

May 2014 to Sep 2015 (1 year 4 months)
Sales Representative at Ehm travel

Experience Details

Sales Representative

Sales/Retail

Entry Level


· Selling hotel rooms at special rates to business customers.
· Achieving monthly, weekly and daily targets


Company Details

Ehm travel

Cairo, Egypt

51-100 employees

Transportation

Www.ehmtravel.com

Jan 2014 to Apr 2014 (3 months)
Editorial Assistant at Hindawi Publishing Corporation

Experience Details

Editorial Assistant

Administration

Entry Level

- Communicating with authors, editors, and reviewers and responding to inquiries.

- Performing some checkups on submitted manuscripts (authors’ list and missing data)

- Managing the timeframe of the editorial workflow at all stages

- Assuring that editorial policies are followed by all users

- Sending reminders to authors, reviewers, and editors following the editorial workflow

- Managing the internal process of accepted manuscripts (handling materials provided, galley proofs sent)

- Coordinating with other departments (IS, Production, and BD)

- Raise-up urgent and not ordinary cases to Publishing Editor


Company Details

Hindawi Publishing Corporation

cairo,, Egypt

501-1000 employees

Publishing and Printing

http://www.hindawi.com/

Sep 2012 to Oct 2013 (1 year 1 month)
International Customer Service Representative at Vodafone

Experience Details

International Customer Service Representative

Customer Service/Support

Entry Level

-Handling Customers and Solving their queries.

-Explaining bills, Billing System and invoices.

-General technical troubleshooting for Devices supported by the Company.

-Enhancing Customer satisfaction and customer experience.

-Meeting job targets in terms of Handling time and providing resolution from the first call.


Company Details

Vodafone (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

https://www.vodafone.com/

Dec 2011 to Jul 2012 (7 months)

Education

BBA in Business Administratoion

Education Details

BBA

Business Administratoion

Ain Shams University, Egypt

C / Good / 65 - 75%

Financial Management Marketing Human resources Business Analysis Accounting Commercial Law Information Systems Statistics Economics Auditing Cost Accounting

N/A

Ain Shams University
2007 - 2011

Training and Courses

Training/Course Details

Human Resources

Mar 2014

Jobeex Consulting

Human Resource Business Professional

This profile is fresh!
Last update 12 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdministrationArabicBackoffice And Customer SupportBackoffice ManagerBusiness AdministratoionBusiness DevelopmentCommunicationCommunicatorCreativeCustomer CareCustomer ServiceEditorial AssistantEnglishFlexibleHuman ResourcesInternational Customer Service RepresentativeManagementPositive EnvironmentProblem SolverPublishing And PrintingRetailSalesSales RepresentativeSharingSupportSupportiveTelecommunicationsTransparencyTransportationTravel And TourismVodafone

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Fields of Expertise

Customer Care

Customer Care

: Intermediate

: Little

:

1-3 years

Administration

Administration

: Intermediate

: Medium

:

1-3 years

sales

sales

: Beginner

: Medium

:

Less than 1 year

Key Skills

Communicator, Creative, Problem Solver, Flexible / Adaptive, Supportive

Online Presence

http://www.linkedin.com/profile/view?id=215836142&trk=nav_responsive_tab_profile

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