Basic Info

Rehab Mohamed

5 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Backoffice manager at Ehm travel

Experience Details

Backoffice manager

Operations/Management

Manager


· Assigning monthly tasks to employees.
· Monitoring the employees’ workflow and progress.
· Conducting technical and soft skills training sessions for new employees.
· Ensuring due payments are collected in 6 made to vendors.
· Managing cooperation methods with other departments.
· Developing new strategies to handle the department’s monthly targets in the most efficient way.


Company Details

Ehm travel

Cairo, Egypt

51-100 employees

Travel and Tourism

Www.ehmtravel.com

Sep 2015 to present (1 year 7 months)
Backoffice and customer support at Ehm travel

Experience Details

Backoffice and customer support

Customer Service/Support

Entry Level

Supporting customers with confirmations of their hotel reservations.
· Managing reservations modifications, cancellations and special requests.
· Providing customers with necessary documents (Invoices, Vouchers, and Itineraries).
· Ensuring payment deadlines are met through a convenient payment method.
· Answering customer's queries via email and phone.


Company Details

Ehm travel

Cairo, Egypt

51-100 employees

Travel and Tourism

Www.ehmtravel.com

May 2014 to Sep 2015 (1 year 4 months)
Sales Representative at Ehm travel

Experience Details

Sales Representative

Sales/Retail

Entry Level


· Selling hotel rooms at special rates to business customers.
· Achieving monthly, weekly and daily targets


Company Details

Ehm travel

Cairo, Egypt

51-100 employees

Transportation

Www.ehmtravel.com

Jan 2014 to Apr 2014 (3 months)
Editorial Assistant at Hindawi Publishing Corporation

Experience Details

Editorial Assistant

Administration

Entry Level

- Communicating with authors, editors, and reviewers and responding to inquiries.

- Performing some checkups on submitted manuscripts (authors’ list and missing data)

- Managing the timeframe of the editorial workflow at all stages

- Assuring that editorial policies are followed by all users

- Sending reminders to authors, reviewers, and editors following the editorial workflow

- Managing the internal process of accepted manuscripts (handling materials provided, galley proofs sent)

- Coordinating with other departments (IS, Production, and BD)

- Raise-up urgent and not ordinary cases to Publishing Editor


Company Details

Hindawi Publishing Corporation

cairo,, Egypt

501-1000 employees

Publishing and Printing

http://www.hindawi.com/

Sep 2012 to Oct 2013 (1 year 1 month)
International Customer Service Representative at Vodafone

Experience Details

International Customer Service Representative

Customer Service/Support

Entry Level

-Handling Customers and Solving their queries.

-Explaining bills, Billing System and invoices.

-General technical troubleshooting for Devices supported by the Company.

-Enhancing Customer satisfaction and customer experience.

-Meeting job targets in terms of Handling time and providing resolution from the first call.


Company Details

Vodafone (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

https://www.vodafone.com/

Dec 2011 to Jul 2012 (7 months)

Education

BBA in Business Administratoion

Education Details

BBA

Business Administratoion

Ain Shams University, Egypt

C / Good / 65 - 75%

Financial Management Marketing Human resources Business Analysis Accounting Commercial Law Information Systems Statistics Economics Auditing Cost Accounting

N/A

Ain Shams University
2007 - 2011

Training and Courses

Training/Course Details

Human Resources

Mar 2014

Jobeex Consulting

Human Resource Business Professional

This profile is not updated!
Last update more than 5 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdministrationArabicBackoffice And Customer SupportBackoffice ManagerBusiness AdministratoionBusiness DevelopmentCommunicationCommunicatorCreativeCustomer CareCustomer ServiceEditorial AssistantEnglishFlexibleHuman ResourcesInternational Customer Service RepresentativeManagementPositive EnvironmentProblem SolverPublishing And PrintingRetailSalesSales RepresentativeSharingSupportSupportiveTelecommunicationsTransparencyTransportationTravel And TourismVodafone

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Fields of Expertise

Customer Care

Customer Care

: Intermediate

: Little

:

1-3 years

Administration

Administration

: Intermediate

: Medium

:

1-3 years

sales

sales

: Beginner

: Medium

:

Less than 1 year

Key Skills

Communicator, Creative, Problem Solver, Flexible / Adaptive, Supportive

Online Presence

http://www.linkedin.com/profile/view?id=215836142&trk=nav_responsive_tab_profile

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