Basic Info

Adel Samakia

5 years

Cairo Governorate, Egypt

Bachelor's Degree

Manager

Work Experience

Senior Account Manager at Galipette Advertising Agency

Experience Details

Senior Account Manager

Customer Service/Support, Marketing/PR/Advertising

Manager

*Check the status of each client's job(s) in the creative department and verify the jobs will be completed on time.
*Contact each client at least once a day to discuss current and upcoming projects
*Enhance the business volume between the existing accounts and the agency,
*Open new accounts when needed in order to achieve the assigned target.
*Review and present concepts/layouts/copy to the client for approval.
*Communicate the client's feedback to the creative department and discuss the next steps in the campaign.
*Managing a team of Account Managers and Account Executives in order to best serve agency's clients with a standard quality scheme.


Company Details

Galipette Advertising Agency

Cairo, Egypt

11-50 employees

Marketing and Advertising, Media Production

www.galipettead.com

Jan 2017 to present (3 months)
Client Service Manager at BeBrand Advertising Agency

Experience Details

Client Service Manager

Operations/Management, Marketing/PR/Advertising

Manager

*Maintains client confidence and protects operations
*Developing agency staff’s professional skills.
*Attending meetings with sales team to monitor and develop sales skills and product knowledge.
*Assisting CEO through providing useful insights about agency’s team
*Assisting sales team through 1-on-1 and group coaching and training
*Engaging in project management duties
*Preparing proposals for clients* Supervision of all communication between client service department and the agency’s accounts.
* Revision of briefs and setting long term objectives with accounts.
* Monthly reporting of all accounts’ status.
* Following up with account executives that all clients’ requirements are met whether in-house or out. sourced
* Setting the communication strategy of the client and/or brand.
*Designing and attending pitch presentations for the clients.
* Attending meetings, presentations and production meetings.
* Financial monitoring and initial negotiations with accounts.
* Helping to secure new business and vertical business development.


Company Details

BeBrand Advertising Agency

Cairo, Egypt

11-50 employees

Marketing and Advertising, Marketing and Advertising

www.bebrand.tv

Aug 2016 to Jan 2017 (5 months)
Account Manager at Reachcom

Experience Details

Account Manager

Marketing/PR/Advertising , Creative/Design/Art

Manager

• Managing a portfolio of accounts.
• Engaging in project management duties.
• Delivering presentations.
• Attending meetings with clients.
• Maintaining good relationships with clients.
• Interviewing ushers for activation projects.
• Reaching customer satisfaction through delivering a state of art service.
• Direct communication with clients to present campaign ideas to clients.
• Effectively build & maintain strong, long-Lasting customer relationships.
• Developing business with existing and new clients.
• Working closely with clients in the planning phase & Give the clients all needed support to ensure campaigns’ objectives will be met.
• Negotiating with clients, solving any problems.
• Making sure that we meet the deadlines & maintaining good relationships with clients.
• Create & delivering presentation.
• Research & explore new trends in the advertising fields.
• Sending and explaining briefs to concerned departments.
• Supervise the process of the workflow and supporting the team.
• Managing and reviewing progress of the client’s projects.
• Handling budgets, managing campaign costs.
• Costing, sending quotation and invoicing.
• Attending brain storming sessions and work closely with design team to ensure best quality of all outputs.
• Ensuring that communication flows effectively between Executives & clients.
• Interviewing new account executives.
• Working closely with account executive to ensure smooth work flow process.
• Supervise & Evaluate Account executives.
• Responsible for the learning & development of Account executives.


Company Details

Reachcom

Cairo, Egypt

11-50 employees

Marketing and Advertising, Marketing and Advertising

www.reach-com.net

Jul 2015 to Aug 2016 (1 year 1 month)
Senior Sales Specialist at Konnecti

Experience Details

Senior Sales Specialist

Sales/Retail

Experienced (Non-Manager)

* Raising business owners' interest in signing up for an online business-to-business matchmaking, rating, and networking platform that would allow them to meet other business owners to facilitate the process of dealing together.
* Starting with team mates the invasion of UAE and UK markets and achieving promising numbers starting the first month.
* Delivering coaching to new members of the team on how operations go.


Company Details

Konnecti (multinational)

Cairo, Egypt

11-50 employees

Business Services - Other, Internet/E-commerce, Marketing and Advertising

www.konnecti.com

Mar 2014 to Jul 2015 (1 year 4 months)
Customer Service Representative at Vodafone International Services

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

Working on a customer Service scope that includes billing queries, cell phone plan inquiries, basic technical support, customer maintenance and customer experience.


Company Details

Vodafone International Services (multinational)

6th of October City, Egypt

501-1000 employees

Telecommunications, Outsourcing/Offshoring

vis.vodafone.com.eg

Jun 2012 to Mar 2014 (1 year 9 months)
Listener Care Representative at Stream Global Services

Experience Details

Listener Care Representative

Customer Service/Support

Entry Level

The SiriusXM account, managing billing, consultations, and basic troubleshooting plus customer experience and customer service queries by American customers.


Company Details

Stream Global Services (multinational)

6th of October City, Egypt

101-500 employees

Outsourcing/Offshoring

www.siriusxm.com

Jan 2012 to Jun 2012 (5 months)
International Travel Consultant at Teleperformance

Experience Details

International Travel Consultant

Customer Service/Support, Tourism/Travel

Entry Level

The Expedia.ca Account, one of the biggest travel agencies worldwide, was an international travelling consultant who handled customer’s problems and consultations regarding their travel plans utilizing SABRE.


Company Details

Teleperformance (multinational)

Cairo, Egypt

501-1000 employees

Travel and Tourism

www.expedia.ca

Dec 2010 to Jan 2012 (1 year 1 month)
Account Executive (intern) at Tarek Nour Advertising

Experience Details

Account Executive (intern)

Marketing/PR/Advertising

Entry Level

Was responsible among my team to handle multiple accounts that included, but was not limited to, Ghabbour Auto, National Bank of Egypt, Faragello.


Company Details

Tarek Nour Advertising (multinational)

Cairo, Egypt

101-500 employees

Marketing and Advertising, Market Research , Marketing and Advertising

www.tnc.com

Jul 2010 to Sep 2010 (2 months)

Achievements


*Niche Spring Issue
*Niche Christmas Issue
* Branding Al Waha Hospital
*Branding Prado Egypt
*Photoshooting LeSaffre Egypt industrial Plant


Managing a number of 2015 and 2016’s major campaigns (Pepsi Sahel,
Mirinda da wala da, Vodafone Red Points, Cadbury, Doritos Batman vs
Superman, Pepsi Mohammed Salah, Mandolin etc).


* Starting with team mates the invasion of UAE and UK markets and achieving promising numbers starting the first month.

*Third Rank Top Performer in the month June 2015


managing to aachieve full KPIs on most months


managing to aachieve full KPIs on most months.. zero warning letters.. zero coaching letters... zero deductions


zero deductions... zero warning letters


Education

BA in Mass Communication

Education Details

BA

Mass Communication, Advertising, Public Relations

Cairo University, Egypt

C / Good / 65 - 75%

Integrated Marketing Communications, Market Research, Media Literacy, Media Criticism, International Marketing, Creative Media Strategies, Writing for PR,

As a graduate of Mass Communication, I have a wide understanding of the Media Methodology and a wide idea of the media analysis.

Cairo University
2008 - 2015
High School - American diploma

High School Details

American diploma

Kaumeya American School

Egypt

2007

A / Excellent / 85 -100%

N/A

Kaumeya American School
2007

Certifications

TOT
Jun 2011

Certificate details

TOT

Jun 2011

N/A

N/A

N/A

N/A

TICO
Jun 2011

Certificate details

TICO

Jun 2011

N/A

N/A

N/A

Travel Industry Counil of Ontario

N/A

Training and Courses

Training/Course Details

Advertising

Sep 2010

TNC

internship

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Last update 1 days ago.

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Profile Skills and Keywords

Account ExecutiveAccount ManagerAdvertisingArabicBusiness DevelopmentBusiness Services - OtherBusiness-orientedCall CentersClient ManagementClient RelationshipClient Service ManagerCommunicationCreativeCreativityCustomer ExperienceCustomer Retention And SatisfactionCustomer ServiceCustomer Service RepresentativeCustomer-orientedDesignDetails-orientedE-commerceEnglishGoogle DrivesIntelluctual ChatsInternational Travel ConsultantInternetInternet SearchKonnectiListener Care RepresentativeManagementMarket ResearchMarketingMarketing And AdvertisingMass CommunicationMedia ProductionMicrosoft OfficeMusicOffshoringOutsourcingPresenterPublic RelationsRetailSalesSenior Account ManagerSenior Sales SpecialistStream Global ServicesSupportTICOTOTTarek Nour AdvertisingTeam PlayerTeam PlayingTelecommunicationsTeleperformanceTourismTravelTravel And TourismVodafone International ServicesWriting

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Client Management

Client Management

: Expert

: Extreme - I love it!

:

5-7 years

Google Drives

Google Drives

: Expert

: Extreme - I love it!

:

1-3 years

Internet Search

Internet Search

: Expert

: Extreme - I love it!

:

More than 7 years

Advertising

Advertising

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

1-3 years

Fields of Expertise

Client Management

Client Management

: Expert

: Extreme - I love it!

:

5-7 years

Client Relationship

Client Relationship

: Expert

: Extreme - I love it!

:

5-7 years

Call Centers

Call Centers

: Expert

: Medium

:

1-3 years

Advertising

Advertising

: Advanced

: Extreme - I love it!

:

1-3 years

Customer Experience

Customer Experience

: Advanced

: High

:

1-3 years

customer retention and satisfaction

customer retention and satisfaction

: Advanced

: High

:

1-3 years

Marketing

Marketing

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Business-oriented, Presenter, Customer-oriented, Details-oriented, Team Player

Online Presence

    https://eg.linkedin.com/pub/adel-samakia/84/875/66bhttps://www.facebook.com/adel.samakiahttps://twitter.com/alexanderawihttp://afkarywkhawatry.blogspot.com/

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