Basic Info

Adel Samakia

5 years

Cairo Governorate, Egypt

Bachelor's Degree

Manager

Work Experience

Client Service Manager at BeBrand Advertising Agency

Experience Details

Client Service Manager

Operations/Management, Marketing/PR/Advertising

Manager

*Maintains client confidence and protects operations
*Developing agency staff’s professional skills.
*Attending meetings with sales team to monitor and develop sales skills and product knowledge.
*Assisting CEO through providing useful insights about agency’s team
*Assisting sales team through 1-on-1 and group coaching and training
*Engaging in project management duties
*Preparing proposals for clients
*engaging in client servicing duties.
*engaging in copy writing duties


Company Details

BeBrand Advertising Agency

Cairo, Egypt

11-50 employees

Marketing and Advertising, Marketing and Advertising

www.bebrand.tv

Aug 2016 to present (4 months)
Senior Account Manager at Aspect Advertising

Experience Details

Senior Account Manager

Marketing/PR/Advertising , Creative/Design/Art

Manager

• Taking a lead in clients’ marketing and advertising strategies.
• Leading a team to provide the utmost level of client service.
• Liaising with clients at a senior level on a day-to-day basis.
• Promoting the expansion of business with existing clients.
• Working with other senior managers to generate new accounts.
• Completing projects to a specific schedule and within an agreed budget.
• Using skills to push clients, and the agency, creatively and strategically.
• Coaching and mentoring junior employees.
• Exhibiting the ability to anticipate and solve problems.
• Generating enthusiasm for and commitment to your client’s business among team members. In order to effectively stimulate agency's team for maximum productivity and job satisfaction.
• Managing multiple projects and personnel.
• Ensuring the highest level of professionalism is maintained on assigned accounts, and work to meet and exceed clients' expectations.
• Monitoring market conditions.
• Determining, tracking, and buying guidelines and special opportunities for specific accounts.
• Helping in the formulation of new business presentations.
• Keeping current with industry trends.


Company Details

Aspect Advertising

Cairo, Egypt

11-50 employees

Marketing and Advertising, Marketing and Advertising

www.aspect-adv.com

Mar 2016 to Aug 2016 (5 months)
Account Manager at Reachcom

Experience Details

Account Manager

Marketing/PR/Advertising , Customer Service/Support, Administration

Experienced (Non-Manager)

*Managing a portfolio of accounts
*Engaging in project management duties
*Delivering presentations
*Attending meetings with clients
*Maintaining good relationships with clients
*Interviewing ushers for activation projects


Company Details

Reachcom

Cairo, Egypt

51-100 employees

Marketing and Advertising

reach-com.net

Jul 2015 to Mar 2016 (8 months)
Senior Sales Specialist at Konnecti

Experience Details

Senior Sales Specialist

Sales/Retail

Experienced (Non-Manager)

* Raising business owners' interest in signing up for an online business-to-business matchmaking, rating, and networking platform that would allow them to meet other business owners to facilitate the process of dealing together.
* Starting with team mates the invasion of UAE and UK markets and achieving promising numbers starting the first month.
* Delivering coaching to new members of the team on how operations go.


Company Details

Konnecti (multinational)

Cairo, Egypt

11-50 employees

Business Services - Other, Internet/E-commerce, Marketing and Advertising

www.konnecti.com

Mar 2014 to Jul 2015 (1 year 4 months)
Customer Service Representative at Vodafone International Services

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

Working on a customer Service scope that includes billing queries, cell phone plan inquiries, basic technical support, customer maintenance and customer experience.


Company Details

Vodafone International Services (multinational)

6th of October City, Egypt

501-1000 employees

Telecommunications, Outsourcing/Offshoring

vis.vodafone.com.eg

Jun 2012 to Mar 2014 (1 year 9 months)
Listener Care Representative at Stream Global Services

Experience Details

Listener Care Representative

Customer Service/Support

Entry Level

The SiriusXM account, managing billing, consultations, and basic troubleshooting plus customer experience and customer service queries by American customers.


Company Details

Stream Global Services (multinational)

6th of October City, Egypt

101-500 employees

Outsourcing/Offshoring

www.siriusxm.com

Jan 2012 to Jun 2012 (5 months)
International Travel Consultant at Teleperformance

Experience Details

International Travel Consultant

Customer Service/Support, Tourism/Travel

Entry Level

The Expedia.ca Account, one of the biggest travel agencies worldwide, was an international travelling consultant who handled customer’s problems and consultations regarding their travel plans utilizing SABRE.


Company Details

Teleperformance (multinational)

Cairo, Egypt

501-1000 employees

Travel and Tourism

www.expedia.ca

Dec 2010 to Jan 2012 (1 year 1 month)
Account Executive (intern) at Tarek Nour Advertising

Experience Details

Account Executive (intern)

Marketing/PR/Advertising

Entry Level

Was responsible among my team to handle multiple accounts that included, but was not limited to, Ghabbour Auto, National Bank of Egypt, Faragello.


Company Details

Tarek Nour Advertising (multinational)

Cairo, Egypt

101-500 employees

Marketing and Advertising, Market Research , Marketing and Advertising

www.tnc.com

Jul 2010 to Sep 2010 (2 months)

Achievements


*Niche Spring Issue
*Niche Christmas Issue
* Branding Al Waha Hospital
*Branding Prado Egypt
*Photoshooting LeSaffre Egypt industrial Plant


saving the company from the loss of its 2 major accounts through handling angry contacts and scheduling dates for problem resolving


managing two of 2016's major campaigns


* Starting with team mates the invasion of UAE and UK markets and achieving promising numbers starting the first month.

*Third Rank Top Performer in the month June 2015


managing to aachieve full KPIs on most months


managing to aachieve full KPIs on most months.. zero warning letters.. zero coaching letters... zero deductions


zero deductions... zero warning letters


Education

BA in Mass Communication

Education Details

BA

Mass Communication, Advertising, Public Relations

Cairo University, Egypt

C / Good / 65 - 75%

Integrated Marketing Communications, Market Research, Media Literacy, Media Criticism, International Marketing, Creative Media Strategies, Writing for PR,

As a graduate of Mass Communication, I have a wide understanding of the Media Methodology and a wide idea of the media analysis.

Cairo University
2008 - 2015
High School - American diploma

High School Details

American diploma

Kaumeya American School

Egypt

2007

A / Excellent / 85 -100%

N/A

Kaumeya American School
2007

Certifications

TOT
Jun 2011

Certificate details

TOT

Jun 2011

N/A

N/A

N/A

N/A

TICO
Jun 2011

Certificate details

TICO

Jun 2011

N/A

N/A

N/A

Travel Industry Counil of Ontario

N/A

Training and Courses

Training/Course Details

Advertising

Sep 2010

TNC

internship

This profile is fresh!
Last update 4 days ago.

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Profile Skills and Keywords

Account ExecutiveAccount ManagerAdministrationAdvertisingArabicBusiness DevelopmentBusiness Services - OtherBusiness-orientedCall CentersClient ManagementClient RelationshipClient Service ManagerCommunicationCreativeCreativityCustomer ExperienceCustomer Retention And SatisfactionCustomer ServiceCustomer Service RepresentativeCustomer-orientedDesignDetails-orientedE-commerceEnglishGoogle DrivesIntelluctual ChatsInternational Travel ConsultantInternetInternet SearchKonnectiListener Care RepresentativeManagementMarket ResearchMarketingMarketing And AdvertisingMass CommunicationMicrosoft OfficeMusicOffshoringOutsourcingPresenterPublic RelationsRetailSalesSenior Account ManagerSenior Sales SpecialistStream Global ServicesSupportTICOTOTTarek Nour AdvertisingTeam PlayerTeam PlayingTelecommunicationsTeleperformanceTourismTravelTravel And TourismVodafone International ServicesWriting

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Client Management

Client Management

: Expert

: Extreme - I love it!

:

5-7 years

Google Drives

Google Drives

: Expert

: Extreme - I love it!

:

1-3 years

Internet Search

Internet Search

: Expert

: Extreme - I love it!

:

More than 7 years

Advertising

Advertising

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

1-3 years

Fields of Expertise

Client Management

Client Management

: Expert

: Extreme - I love it!

:

5-7 years

Client Relationship

Client Relationship

: Expert

: Extreme - I love it!

:

5-7 years

Call Centers

Call Centers

: Expert

: Medium

:

1-3 years

Advertising

Advertising

: Advanced

: Extreme - I love it!

:

1-3 years

Customer Experience

Customer Experience

: Advanced

: High

:

1-3 years

customer retention and satisfaction

customer retention and satisfaction

: Advanced

: High

:

1-3 years

Marketing

Marketing

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Business-oriented, Presenter, Customer-oriented, Details-oriented, Team Player

Online Presence

    https://eg.linkedin.com/pub/adel-samakia/84/875/66bhttps://www.facebook.com/adel.samakiahttps://twitter.com/alexanderawihttp://afkarywkhawatry.blogspot.com/

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