Ramy Essam Abdel Aziz

Egyptian Countryside Development Company

• Deputy Sales and Customer Service ManagerFull Time

  Jul 2023 - Present -2 yrs

  Egypt , Cairo

  • Job Details:• Lead and manage the customer service & sales team to achieve and exceed departmental goals. • Conduct customer satisfaction surveys and analyze feedback to identify areas for improvement in customer service processes. • Develop and implement a system for escalating complex customer issues and ensuring timely resolution. • Ensure the customer service team adheres to all company policies and procedures. • Supervise and coach the sales team to enhance their selling skills, product knowledge, and customer service capabilities. • Develop and maintain a performance management system to track individual and team KPIs (key performance indicators). • Build strong, long-term relationships with key customers. • Develop and implement strategies to increase customer retention and loyalty.
• Sales & Customer Services Section HeadFull Time

  Aug 2022 - Present -2 yrs, 11 months

  Egypt , Cairo

  • Job Details:• Responsible for managing, supervising, and leading the sales efforts within the organization • Build sustainable customer relationships • Grasp local and international business opportunities in the field of land reclamation and agricultural businesses • Deliver and meet sales targets • Manages accounts and close sales deals. • Research, analyze market and customers’ information • Define potential customers based on efficient market segmentation plan • Support the product orientation and company branding; arrange and coordinate investment exhibitions, etc. • Supervise the team to ensure the team KPI’s are met in terms of availability, Quality and customer price of product are achieved for area
• Senior Sales & Tendring CoordinatorFull Time

  Aug 2017 - Jul 2022 -4 yrs, 11 months

  Egypt , Cairo

  • Job Details:Key Tasks: - Collates and ensures proper documentation within the tendering and contract process. - Supervises the tenders process from the pre-qualification stage through to the final bid submission, award of contract and engagement close out. - Interpret client's enquiry documents, and draft formal tender responses as specified. - Set-up, administer and update tender folders and control related documents. - Review tender requirements and communicate specification to all team members. - Review and monitor status to ensure tender responses are being fulfilled in a timely manner. - Keep up to date with tender addenda, distribute new addenda to concerned parties and ensure any new requirements are being met. - Prepare projects presentation, tender PowerPoint summaries and any presentation as needed. - Follow up the contracts of small investors with all departments - Enter contract data received from all departments - Preparing, and reviewing all files related to small investors - Follow-up and supervision of the process of data entry for small investors - Assisting in the process of customization and preparation of condition sheets - handle and resolve customer complaints - Resolve customer complaints via phone and email.