
YASSER FATHY ABDEL NASSER
General Manager at Al-watania palace hotel
Beni Suef, Beni Suef, EgyptWork Experience
General Manager Full Time
Al-watania palace hotel
Jan 2014 - Present -11 yrs, 6 months
Egypt , Assiut
- Job Details:•Manage all activities of the property including employees, maintenance, sales, and profit/loss controls. •Set goals, motivate/ discipline employees; perform labor expense control, control of general expenses and resolve guest related issues in accordance with the company goals. •Coordinate, direct and manage the hotel operation to achieve maximum profitability, ensure guest satisfaction, protect the financial aspects of the business and maintain the building. •Direct and manage property operations to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control). •Overview HR matters including interviewing, hiring, training, assigning work, coaching/counseling and performance appraisals. •Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness; establish and maintain preventative maintenance programs to protect the physical assets of the hotel. •Consistently deliver results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on business revenues, guest and associate satisfaction and effectiveness and efficiency. •Oversee the guest service function to ensure corrective action is taken to resolve guest complaints and ensure that superior guest service is delivered.
Education
BSc of social work in social service
The Higher Institute of Social WorkJan 1996 - Jan 1999 - 3 yr
High School - Thanaweya Amma
noor el deenJan 1996
Activities
MEMBER OF EGYPTIAN HOTEL ASSOCIATION at Accounting House
Volunteering
May 2011 - Present -14 yrs, 2 months
Skills
Languages
English
AdvancedItalian
IntermediateRussian
Intermediate
Training & Certifications
Six Sigma Fundamentals
AMERICAN CHAMBER OF COMMERCE ·2014Stress Management
AMERICAN CHAMBER OF COMMERCE ·2014Problem Solving
AMERICAN CHAMBER OF COMMERCE ·2014Access 2007
AMERICAN CHAMBER OF COMMERCE ·2014Business Ethics
AMERICAN CHAMBER OF COMMERCE ·2014Coaching For Performance
AMERICAN CHAMBER OF COMMERCE ·2014Communication In The Workplace
AMERICAN CHAMBER OF COMMERCE ·2014Customer Service
AMERICAN CHAMBER OF COMMERCE ·2014Innovation In The Workplace
AMERICAN CHAMBER OF COMMERCE ·2014Sales & Marketing
AMERICAN CHAMBER OF COMMERCE ·2014Certified Business Analyses Professional (CBAP)
AMERICAN CHAMBER OF COMMERCE ·2014Negotiating
American Chamber of commerce - Egypt ·2012Project Management
American Chamber of commerce - Egypt ·2012Leadership & H.R
International Development Ireland ·2011creativity & Marketing
International Development Ireland ·2011Service Excellence
International Development Ireland ·2011Operational Finance & Profitability Strategies
International Development Ireland ·2011