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YASSER FATHY ABDEL NASSER

General Manager at Al-watania palace hotel

Beni Suef, Beni Suef, Egypt

Work Experience

  • General Manager Full Time

    Al-watania palace hotel

    Jan 2014 - Present -11 yrs, 6 months

    Egypt , Assiut

    • Job Details:•Manage all activities of the property including employees, maintenance, sales, and profit/loss controls. •Set goals, motivate/ discipline employees; perform labor expense control, control of general expenses and resolve guest related issues in accordance with the company goals. •Coordinate, direct and manage the hotel operation to achieve maximum profitability, ensure guest satisfaction, protect the financial aspects of the business and maintain the building. •Direct and manage property operations to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control). •Overview HR matters including interviewing, hiring, training, assigning work, coaching/counseling and performance appraisals. •Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness; establish and maintain preventative maintenance programs to protect the physical assets of the hotel. •Consistently deliver results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on business revenues, guest and associate satisfaction and effectiveness and efficiency. •Oversee the guest service function to ensure corrective action is taken to resolve guest complaints and ensure that superior guest service is delivered.
  • General Manager Full Time

    Aurora Nile Cruise

    May 2013 - Sep 2013 -4 months

    Egypt , Assiut

    • General Manager Full Time

      AL-WATANIA HOTEL

      Jun 2010 - May 2013 -2 yrs, 11 months

      Egypt , Assiut

      • HOTEL MANAGER Full Time

        PARTNER HOTP - NILE CRUISE

        Jun 2009 - Jun 2010 -1 yr

        Egypt , Luxor

        • Education

          • BSc of social work in social service

            The Higher Institute of Social Work

            Jan 1996 - Jan 1999 - 3 yr

          • High School - Thanaweya Amma

            noor el deen

            Jan 1996 

          Activities

          • MEMBER OF EGYPTIAN HOTEL ASSOCIATION at Accounting House

            Volunteering

            May 2011 - Present -14 yrs, 2 months

          Skills

          • Hospitality
          • Microsoft Powerpoint
          • computer
          • Business Planning
          • Sales
          • Business Analysis
          • Microsoft Office
          • Internet
          • Adobe Photoshop

          Languages

          • English

            Advanced
          • Italian

            Intermediate
          • Russian

            Intermediate

          Training & Certifications

          • Six Sigma Fundamentals

            AMERICAN CHAMBER OF COMMERCE ·2014
          • Stress Management

            AMERICAN CHAMBER OF COMMERCE ·2014
          • Problem Solving

            AMERICAN CHAMBER OF COMMERCE ·2014
          • Access 2007

            AMERICAN CHAMBER OF COMMERCE ·2014
          • Business Ethics

            AMERICAN CHAMBER OF COMMERCE ·2014
          • Coaching For Performance

            AMERICAN CHAMBER OF COMMERCE ·2014
          • Communication In The Workplace

            AMERICAN CHAMBER OF COMMERCE ·2014
          • Customer Service

            AMERICAN CHAMBER OF COMMERCE ·2014
          • Innovation In The Workplace

            AMERICAN CHAMBER OF COMMERCE ·2014
          • Sales & Marketing

            AMERICAN CHAMBER OF COMMERCE ·2014
          • Certified Business Analyses Professional (CBAP)

            AMERICAN CHAMBER OF COMMERCE ·2014
          • Negotiating

            American Chamber of commerce - Egypt ·2012
          • Project Management

            American Chamber of commerce - Egypt ·2012
          • Leadership & H.R

            International Development Ireland ·2011
          • creativity & Marketing

            International Development Ireland ·2011
          • Service Excellence

            International Development Ireland ·2011
          • Operational Finance & Profitability Strategies

            International Development Ireland ·2011
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