Basic Info

Ihab Elrashedy

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Network and System Administrator at AMR Khatab Group

Experience Details

Network and System Administrator

IT/Software Development

Experienced (Non-Manager)

Responsible for maintaining and installing computer networks based
around Microsoft Server
Cisco switches configuration in particular VLAN
configuration/troubleshootingTask/Responsibility/Accomplishment
Creating and administrating Microsoft Exchange email accounts.
Updating and monitoring IT user accounts
Backup and disaster recovery plans


Company Details

AMR Khatab Group

Riyadh and Dammam, Saudi Arabia

51-100 employees

Healthcare and Medical Services, Construction - Industrial Facilities and Infrastructure, Food Services/Restaurants/Catering

N/A

Oct 2015 to present (1 year 2 months)
Technical support @ Etisalat (UAE) at RAYA

Experience Details

Technical support @ Etisalat (UAE)

Customer Service/Support, IT/Software Development

Experienced (Non-Manager)

-Diagnose and resolve technical hardware and software issues involving
internet connectivity, email clients, IPTV, VOIP and more
-Deliver service and support to end-users using and operating automated
call distribution phone software, via remote connection or over the
Internet


Company Details

RAYA (multinational)

Cairo, Egypt

501-1000 employees

Telecommunications, Computer Networking , Information Technology Services

rayacorp,com

Dec 2014 to Aug 2015 (8 months)
Assistant Network Administrator at IPS

Experience Details

Assistant Network Administrator

IT/Software Development

Experienced (Non-Manager)

-Provide help desk assistance in resolving software, hardware and
network related | Assist in implementing firewalls and security devices
to ensure network security
-Perform troubleshooting, archiving and back-up of server applications. |
-Maintain both internal and external company networks
-Manage inventory of software licenses, software application, hardware
components and IT supplies. | Assist in equipment set-up and software
installation and updates.


Company Details

IPS

Cairo, Egypt

51-100 employees

Information Technology Services, Computer Hardware, Computer Networking

N/A

Aug 2012 to Mar 2014 (1 year 7 months)
Help Desk Specialist at Gamma

Experience Details

Help Desk Specialist

IT/Software Development

Entry Level

Monitor & maintain (Microsoft Windows server 2008)-Microsoft
Exchange Server
Troubleshoot basic end user issues on various software applications,
hardware, network and telecommunications systems and provide basic
desktop support


Company Details

Gamma (multinational)

Cairo, Egypt

51-100 employees

Information Technology Services

N/A

Jan 2010 to Feb 2011 (1 year 1 month)
IT Technician at Master Comp

Experience Details

IT Technician

Sales/Retail

Entry Level

Computer maintenance (Mother Board - Maintenance laptop - hard disk
pcb repair) Installation and maintenance of networks ( Cisco -TB LINK -
Nano Station HP-Router board)


Company Details

Master Comp

Egypt

11-50 employees

Computer Hardware, Computer Networking , Information Technology Services

N/A

Aug 2008 to Oct 2009 (1 year 2 months)

Achievements


Implemented site-to-site VPN WANs for multiple medical practices in the greater [Riyadh - Hassa - Dammam] area, saving each client nearly

Resolved system slow-down issues through network migrations, reconfigurations, integrations, and troubleshooting

Identified 20+ vulnerabilities by testing infrastructure security, using both automated tools and manual testing

Maintained and administrated domain controllers and file and print servers.


-Diagnose and repair internet service. LAN networks, wireless and email failures.
Trained and certified in technical support and networking.

-strong knowledge of support desk software and ticket tracking systems

-Excellent communicator, capable of explaining complex technical issues quickly and easily, ensuring timely resolution of problems.


responsible for end-user desktop support, and the

maintenance of servers and other networked devices.


Implement and maintain emergency backup and restore systems for mission-critical network servers


Pioneered use of mobile devices (iPad, iPhone, Android) to provide on-call support
.
Increased employee satisfaction due to new technologies and increased freedom
during on-call




N/A

Education

Accountant in Foreign Trade

Education Details

Accountant

Foreign Trade

Helwan University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Helwan University
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El koba military

Egypt

2005

A / Excellent / 85 -100%

N/A

El koba military
2005

Certifications

Certificate details

CCNP (R&S) : Cisco Certified Network Professional

Jan 2014

N/A

N/A

N/A

N/A

Certificate details

MCSA : Microsoft Certified Solutions Associate

Mar 2015

N/A

N/A

N/A

N/A

Certificate details

CCNA Routing & Switching

Nov 2011

N/A

N/A

N/A

N/A

Certificate details

MCP: Microsoft Certified Professional

Dec 2014

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

(TMG) Microsoft Threat Management Gateway

Jul 2011

IT GATE

N/A

Training/Course Details

microsoft exchange server

Oct 2015

Tobaz systems

N/A

Training/Course Details

Fortinet Devices (FortiGate

Jan 2016

Self Study

N/A

Training/Course Details

Red Hat Linux System

Sep 2015

Self Study

N/A

This profile is fresh!
Last update 28 days ago.

Jobseeker photo

Profile Skills and Keywords

(TMG) Microsoft Threat Management GatewayActive Directory Domain ServicesActivitiesArabicAssistant Network AdministratorBooksBusiness DevelopmentCCNA Routing & SwitchingCCNP (R&S) : Cisco Certified Network ProfessionalCateringCisco Routing And SwitchigCisco TechnologyComputer HardwareComputer NetworkingConstruction - Industrial Facilities And InfrastructureCustomer ServiceCustomer-orientedDiscovery ChannelEnglishExchange Server 2008Food ServicesForeign TradeFortinet Devices (FortiGateFortinet Devices (FortiGate)GammaHealthcare And Medical ServicesHelp Desk SpecialistITIT TechnicianInformation Technology (IT)Information Technology ServicesLinuxMCP: Microsoft Certified ProfessionalMCSA : Microsoft Certified Solutions AssociateMicrosoft Exchange ServerMicrosoft VisioMikrotik ServerNegotiatorNetwork And System AdministratorOrganizerPersistentPersonality TraitsPrinters & Compute Maintenance And TroubleshootingPythonRAYARainRed Hat Linux SystemRestaurantsRetailSalesSettings Security DevicesSoftware DevelopmentSupportTMG ServerTeam PlayerTechnical SupportTechnical Support @ Etisalat (UAE)TechnologiesTelecommunicationsWindows Server 2008Windows Server 2012

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Visio

Microsoft Visio

: Expert

: Extreme - I love it!

:

1-3 years

Windows Server 2008

Windows Server 2008

: Advanced

: Extreme - I love it!

:

3-5 years

Windows Server 2012

Windows Server 2012

: Advanced

: Extreme - I love it!

:

1-3 years

exchange server 2008

exchange server 2008

: Advanced

: Extreme - I love it!

:

1-3 years

Information Technology (IT)

Information Technology (IT)

: Advanced

: Extreme - I love it!

:

5-7 years

cisco Routing and Switchig

cisco Routing and Switchig

: Advanced

: Extreme - I love it!

:

5-7 years

Technical Support

Technical Support

: Advanced

: Extreme - I love it!

:

5-7 years

Linux

Linux

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Python

Python

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

TMG Server

TMG Server

: Advanced

: Extreme - I love it!

:

1-3 years

active directory domain services

active directory domain services

: Advanced

: Extreme - I love it!

:

1-3 years

Cisco technology

Cisco technology

: Advanced

: Extreme - I love it!

:

3-5 years

Printers & compute maintenance and troubleshooting

Printers & compute maintenance and troubleshooting

: Advanced

: Extreme - I love it!

:

5-7 years

technical support

technical support

: Advanced

: Extreme - I love it!

:

3-5 years

Mikrotik Server

Mikrotik Server

: Advanced

: Extreme - I love it!

:

1-3 years

settings security devices

settings security devices

: Intermediate

: Extreme - I love it!

:

1-3 years

Fortinet Devices (FortiGate)

Fortinet Devices (FortiGate)

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Red Hat Linux System

Red Hat Linux System

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Negotiator, Customer-oriented, Organizer, Persistent, Team Player

Online Presence

https://eg.linkedin.com/in/ehab-ahmed-175a8999learnflakes.net

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