Ibrahim Ahmed Mourad

Language Center DirectorFull Time

• Job Details: Center Director Berlitz Language Centers Privately Held; Education Management Industry Jun 2011 – Present 2012 (One Year, and three months) General Description: - Provide the center with sales activities leadership and to provide the highest level of customer service according to company policies and procedures. Leadership: - Establish and implement the direction, priorities, action plans to the Language Center members in order to achieve planned goals. - Actively promote two-way communication in the Language Center to establish team spirit and establish a comfortable work environment. - Be responsible for making decisions regarding business related matters of the Language Center. Sales activities & Marketing: - Perform a sales function role directed at gaining new customers and at keeping the current customers from both the corporate and consumer market. - Cultivate business contacts with clients and potential clients; seek to strengthen ties with associations, authorities, organizations and firms as well as with public offices, consulates, embassies, ministries etc. - Analyze strong/weak areas of the operation and the market and take prompt actions in order to further improve business results. Principal accountabilities: - Prepare Financial Plan - Prepare Media & Marketing Plan - Analyze net profit of the center in relation to sales volume and expenditure. - Plan, direct and control the attainment of short and long-range sales and profit objectives for the Center.