Basic Info

Ahmed Al Helw

8 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Administrative employee at Alico EGYPT - Orascom

Experience Details

Administrative employee

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Alico EGYPT - Orascom (multinational)

Giza, Egypt

101-500 employees

Construction - Industrial Facilities and Infrastructure

N/A

May 2017 to present (3 months)
Customer service supervisor at Madar International Group for Industralization

Experience Details

Customer service supervisor

Customer Service/Support

Experienced (Non-Manager)

Started my job at Madar group as a customer service representative in 2013 responsible for handling the clients' orders , writing reports, answering phones, solving problems ended my job as a customer service supervisor (managing level) responsible for receiving reports from my team work, teaching them how to be a good customer follower to meet our clients' satisfaction. Also I was handling problems and make sure their demands were received successfully.


Company Details

Madar International Group for Industralization (multinational)

Cairo, Egypt

101-500 employees

Manufacturing

N/A

Sep 2013 to Jun 2016 (2 years 9 months)
Journalist at Partisan newspapers

Experience Details

Journalist

Writing/Editorial

Experienced (Non-Manager)

N/A


Company Details

Partisan newspapers

Cairo, Egypt

11-50 employees

Writing and Editing

N/A

Feb 2011 to Apr 2013 (2 years 2 months)
Public relations representative at Real Estate company

Experience Details

Public relations representative

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Real Estate company

Cairo, Egypt

101-500 employees

Public Relations and Communications

N/A

Apr 2003 to Apr 2005 (2 years)
Customer service representative at One way touristic agency

Experience Details

Customer service representative

Customer Service/Support

Entry Level

N/A


Company Details

One way touristic agency

Cairo, Egypt

11-50 employees

Travel and Tourism

N/A

May 2000 to Feb 2003 (2 years 9 months)

Education

Bsc in Mass Communications

Education Details

Bsc

Mass Communications

Cairo University, Egypt

Not specified

N/A

N/A

Cairo University
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Shoubra Military Shcool

Egypt

1998

C / Good / 65 - 75%

N/A

Shoubra Military Shcool
1998

Training and Courses

Training/Course Details

Media Translation

Apr 2009

Cairo Unversity

N/A

Training/Course Details

ICDL courses

Jul 2010

Computer Traning Center

N/A

Training/Course Details

Mobile Maintenance

Oct 2010

Semoha Academy

N/A

Training/Course Details

Customer Service

May 2013

RTC

N/A

This profile is fresh!
Last update 8 days ago.

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Profile Skills and Keywords

Administrative EmployeeAlico EGYPT - OrascomAnalyticalArabicBoxing And Playing ChessCommunicatorConstruction - Industrial Facilities And InfrastructureCustomer ServiceCustomer Service RepresentativeCustomer Service SupervisorEditorialEnglishHard WorkerICDL CoursesJournalistMadar International Group For IndustralizationManufacturingMass CommunicationsMedia TranslationMicrosoft OfficeMobile MaintenanceOrganizerProblem SolverPublic RelationsPublic Relations And CommunicationsPublic Relations RepresentativeReading And Writing Short StoriesSupportTravel And TourismTraveling And TourismWritingWriting And Editing

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Public relations

Public relations

: Expert

: Extreme - I love it!

:

3-5 years

Journalist

Journalist

: Expert

: Extreme - I love it!

:

1-3 years

Customer Service

Customer Service

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Analytical, Communicator, Hard worker, Organizer, Problem Solver

Online Presence

http://www.facebook.com/ahmedalhlwhttp:/www.twitter.com/ahmedal_helwhttp://www.wuzzuf.com/666666

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