Ramy Hamdy Hamed

Front office managerFull Time

• Job Details:Job dis. Greeting & registering guests, collecting payments & preparing guests' bills. Answer all incoming calls and handle the caller inquiries whenever possible. Deal with bookings by phone, mail, and fax or direct with the customer. Answer questions about what the hotel offers and the surrounding area. Handling check - in / check – out procedures of individuals & groups. Train new staff members, including front desk clerks, housekeepers and concierge. Ensure that staff are trained well to perform their duties effectively. Ensuring that the front desk provides a professional and friendly service for the customers. Ensure that rooms are regular checked for repairs and refurbishing and the appropriate maintenance is completed. . Handling guest's complaints with diplomacy and answering guest's enquiries about the hotel services. Coordinating with housekeeping / maintenance department at all times to obtain regular feedback regarding house status. Create a positive hotel image in every interaction with internal and external customers. skills;· Able to adapt to any situation and work effectively under pressure. · Excellent communication skills with a focus on customer service & interpersonal skills. · Ensure service level agreements are met and maintained. · Create and promote an environment that fosters individual and team advancement to ensure the outstanding delivery of customer service. · Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a professional manner. · Provide customer with superior recommendations and actions to achieve customer's satisfaction. · Able to focus and overcome major challenges by developing creative solutions as well as maintain flexibility in adapting to business needs. · Able to plan, set and achieve short / long term objectives successfully. · Ability to perform several tasks simultaneously.

ReceptionistFull Time

• Job Details:Greet all guests and provide them with all information, answer their questions. Provide the guest with information about hotel policies, services and local area(e.g. Directions, Places to eat) Answer the phone with a good manner. Handling check-in/out procedures of individuals& groups. Maintain safe and clean reception area by complying with procedures, rules and regulations. Report issues of maintenance to the manger for quick repair in order to ensure guests comfort and satisfaction. Handle guests complaint and suggest one or more alternatives to resolve the problem. Balance the cash drawer at the beginning and end of each shift. Ensuring maximum customer satisfaction. Skills&qualifications;: I have excellent communication skills face to face or via phone,Answer the phone with a good manner,Able to work under stress and do several tasks simultaneously,Analyze problems and come up with the best solution,Listen actively to the customers need,Good management skills,Ability to answer guest s inquiries and direct them to the right person,Good computer skills,I am friendly ,reliable,outgoing and confident personality.

Sales&Reservation AgentFull Time

• Job Details:Offering Limousine service for hotel guest. Organizing over day tours to Cairo and Dahab. Collecting payment for limousine trips and provide receipts. Dealing with customers, handling complaints and troubleshooting emergencies.. Sell safari & diving trips snorkeling. Responsible for all kind of transport arrangements. Communicating with drivers and preparing monthly schedules. Arrange the monthly target and send to the main branch in Cairo. Direct investigations to verify and resolve customer complaints.