Basic Info

Name: Ramy Hamed

Professional Experience: 10 years

Location: Cairo, Egypt

Highest Education: Bachelor's Degree

Career Level: Experienced

Work Experience

Front office manager at King Hotel

Experience Details

Job Title: Front office manager

Job Role: Tourism/Travel, Hospitality/Hotels/Food Services

Career Level: Manager

Job Details: Job dis.
Greeting & registering guests, collecting payments & preparing guests' bills.
Answer all incoming calls and handle the caller inquiries whenever possible.
Deal with bookings by phone, mail, and fax or direct with the customer.
Answer questions about what the hotel offers and the surrounding area.
Handling check - in / check – out procedures of individuals & groups.
Train new staff members, including front desk clerks, housekeepers and concierge.
Ensure that staff are trained well to perform their duties effectively.
Ensuring that the front desk provides a professional and friendly service for the customers.
Ensure that rooms are regular checked for repairs and refurbishing and the appropriate maintenance is completed. .
Handling guest's complaints with diplomacy and answering guest's enquiries about the hotel services.
Coordinating with housekeeping / maintenance department at all times to obtain regular feedback regarding house status.
Create a positive hotel image in every interaction with internal and external customers.
skills;· Able to adapt to any situation and work effectively under pressure.
· Excellent communication skills with a focus on customer service & interpersonal skills.
· Ensure service level agreements are met and maintained.
· Create and promote an environment that fosters individual and team advancement to ensure the outstanding delivery of customer service.

· Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a professional manner.
· Provide customer with superior recommendations and actions to achieve customer's satisfaction.
· Able to focus and overcome major challenges by developing creative solutions as well as maintain flexibility in adapting to business needs.
· Able to plan, set and achieve short / long term objectives successfully.
· Ability to perform several tasks simultaneously.

Company Details

Name: King Hotel

Location: Cairo, Egypt

Size: 51-100 employees

Industries: Travel and Tourism, Hospitality/Hotels

Website: www.kinghotelcairo.com

Nov 2010 to present (6 years 9 months)

Receptionist at Havana hotel

Experience Details

Job Title: Receptionist

Job Role: Tourism/Travel, Hospitality/Hotels/Food Services

Career Level: Experienced (Non-Manager)

Job Details: Greet all guests and provide them with all information, answer their questions.
Provide the guest with information about hotel policies, services and local area(e.g. Directions, Places to eat)
Answer the phone with a good manner.
Handling check-in/out procedures of individuals& groups.
Maintain safe and clean reception area by complying with procedures, rules and regulations.
Report issues of maintenance to the manger for quick repair in order to ensure guests comfort and satisfaction.
Handle guests complaint and suggest one or more alternatives to resolve the problem.
Balance the cash drawer at the beginning and end of each shift.
Ensuring maximum customer satisfaction.
Skills&qualifications;:
I have excellent communication skills face to face or via phone,Answer the phone with a good manner,Able to work under stress and do several tasks simultaneously,Analyze problems and come up with the best solution,Listen actively to the customers need,Good management skills,Ability to answer guest s inquiries and direct them to the right person,Good computer skills,I am friendly ,reliable,outgoing and confident personality.

Company Details

Name: Havana hotel

Location: Cairo, Egypt

Size: 51-100 employees

Industries: Hospitality/Hotels, Travel and Tourism

Website: www.Havanacairo.com

May 2008 to Oct 2010 (2 years 5 months)

Sales&Reservation Agent at Map Egypt limousine

Experience Details

Job Title: Sales&Reservation Agent

Job Role: Tourism/Travel, Customer Service/Support, Administration

Career Level: Entry Level

Job Details: Offering Limousine service for hotel guest.
Organizing over day tours to Cairo and Dahab.
Collecting payment for limousine trips and provide receipts.
Dealing with customers, handling complaints and troubleshooting emergencies..
Sell safari & diving trips snorkeling.
Responsible for all kind of transport arrangements.
Communicating with drivers and preparing monthly schedules.
Arrange the monthly target and send to the main branch in Cairo.
Direct investigations to verify and resolve customer complaints.

Company Details

Name: Map Egypt limousine

Location: South Sinai, Egypt

Size: 11-50 employees

Industries: Travel and Tourism, Consumer Services , Transportation

Website: N/A

Jul 2006 to Apr 2008 (1 year 9 months)

Meet&Assist Rep. at Starco travel

Experience Details

Job Title: Meet&Assist Rep.

Job Role: Tourism/Travel, Customer Service/Support, Hospitality/Hotels/Food Services

Career Level: Entry Level

Job Details: Pick up guests from the airport.
Handle check in for the guest at the reception desk and find alternative option lf they do not feel comfortable.
Following up with guests to solve any problems.
Transfer guests back to the airport.
Handle transport arrangements, book tours and restaurants.
Provide the guest with the information about the sightseeing in Egypt.
Make sure that guests have the maximum level of satisfaction.