Basic Info

Ramy Hamed

10 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Front office manager at King Hotel

Experience Details

Front office manager

Tourism/Travel, Hospitality/Hotels/Food Services

Manager

Job dis.
Greeting & registering guests, collecting payments & preparing guests' bills.
Answer all incoming calls and handle the caller inquiries whenever possible.
Deal with bookings by phone, mail, and fax or direct with the customer.
Answer questions about what the hotel offers and the surrounding area.
Handling check - in / check – out procedures of individuals & groups.
Train new staff members, including front desk clerks, housekeepers and concierge.
Ensure that staff are trained well to perform their duties effectively.
Ensuring that the front desk provides a professional and friendly service for the customers.
Ensure that rooms are regular checked for repairs and refurbishing and the appropriate maintenance is completed. .
Handling guest's complaints with diplomacy and answering guest's enquiries about the hotel services.
Coordinating with housekeeping / maintenance department at all times to obtain regular feedback regarding house status.
Create a positive hotel image in every interaction with internal and external customers.
skills;· Able to adapt to any situation and work effectively under pressure.
· Excellent communication skills with a focus on customer service & interpersonal skills.
· Ensure service level agreements are met and maintained.
· Create and promote an environment that fosters individual and team advancement to ensure the outstanding delivery of customer service.

· Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a professional manner.
· Provide customer with superior recommendations and actions to achieve customer's satisfaction.
· Able to focus and overcome major challenges by developing creative solutions as well as maintain flexibility in adapting to business needs.
· Able to plan, set and achieve short / long term objectives successfully.
· Ability to perform several tasks simultaneously.


Company Details

King Hotel

Cairo, Egypt

51-100 employees

Travel and Tourism, Hospitality/Hotels

www.kinghotelcairo.com

Nov 2010 to present (6 years 9 months)
Receptionist at Havana hotel

Experience Details

Receptionist

Tourism/Travel, Hospitality/Hotels/Food Services

Experienced (Non-Manager)

Greet all guests and provide them with all information, answer their questions.
Provide the guest with information about hotel policies, services and local area(e.g. Directions, Places to eat)
Answer the phone with a good manner.
Handling check-in/out procedures of individuals& groups.
Maintain safe and clean reception area by complying with procedures, rules and regulations.
Report issues of maintenance to the manger for quick repair in order to ensure guests comfort and satisfaction.
Handle guests complaint and suggest one or more alternatives to resolve the problem.
Balance the cash drawer at the beginning and end of each shift.
Ensuring maximum customer satisfaction.
Skills&qualifications;:
I have excellent communication skills face to face or via phone,Answer the phone with a good manner,Able to work under stress and do several tasks simultaneously,Analyze problems and come up with the best solution,Listen actively to the customers need,Good management skills,Ability to answer guest s inquiries and direct them to the right person,Good computer skills,I am friendly ,reliable,outgoing and confident personality.


Company Details

Havana hotel

Cairo, Egypt

51-100 employees

Hospitality/Hotels, Travel and Tourism

www.Havanacairo.com

May 2008 to Oct 2010 (2 years 5 months)
Sales&Reservation Agent at Map Egypt limousine

Experience Details

Sales&Reservation Agent

Tourism/Travel, Customer Service/Support, Administration

Entry Level

Offering Limousine service for hotel guest.
Organizing over day tours to Cairo and Dahab.
Collecting payment for limousine trips and provide receipts.
Dealing with customers, handling complaints and troubleshooting emergencies..
Sell safari & diving trips snorkeling.
Responsible for all kind of transport arrangements.
Communicating with drivers and preparing monthly schedules.
Arrange the monthly target and send to the main branch in Cairo.
Direct investigations to verify and resolve customer complaints.


Company Details

Map Egypt limousine

South Sinai, Egypt

11-50 employees

Travel and Tourism, Consumer Services , Transportation

N/A

Jul 2006 to Apr 2008 (1 year 9 months)
Meet&Assist Rep. at Starco travel

Experience Details

Meet&Assist Rep.

Tourism/Travel, Customer Service/Support, Hospitality/Hotels/Food Services

Entry Level

Pick up guests from the airport.
Handle check in for the guest at the reception desk and find alternative option lf they do not feel comfortable.
Following up with guests to solve any problems.
Transfer guests back to the airport.
Handle transport arrangements, book tours and restaurants.
Provide the guest with the information about the sightseeing in Egypt.
Make sure that guests have the maximum level of satisfaction.


Company Details

Starco travel

Cairo, Egypt

11-50 employees

Travel and Tourism, Consumer Services

www.Starco travelcairo.com

Mar 2005 to Jun 2006 (1 year 3 months)

Education

Bsc in Arts,Department of Egyptology

Education Details

Bsc

Arts,Department of Egyptology

Cairo universty, Egypt

C / Good / 65 - 75%

Archaeology

N/A

Cairo universty
2001 - 2004
High School - Thanaweya Amma

High School Details

Thanaweya Amma

tawfikia

Egypt

2000

B / Very Good / 75 - 85%

N/A

tawfikia
2000

Certifications

Certificate details

Diploma in tourism guidance

Jun 2012

N/A

N/A

N/A

Sinai high institute

certified tour guide

Training and Courses

Training/Course Details

General English

Mar 2009

Auc

English language

Training/Course Details

Ms Office

Nov 2015

Compusoft

Microsoft office

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAdminstrationArts,Department Of EgyptologyCommunicatorConsumer ServicesCustomer ServiceDiploma In Tourism GuidanceEnglishFood ServicesFront Office ManagerGeneral EnglishGoing Out With My FriendsHandles StressHard WorkerHospitalityHotelsInternet SearchItalianMeet&Assist Rep.Microsoft OfficeMs OfficeMy JobPresenterProblem SolverReceptionistSales&Reservation AgentSupportTourismTransportationTravelTravel And TourismTravel And TransportationWork With People

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Italian

Italian

: Intermediate

: Beginner

: Intermediate

: Advanced

Tools and Technologies

Internet Search

Internet Search

: Advanced

: Extreme - I love it!

:

5-7 years

Microsoft Office

Microsoft Office

: Intermediate

: High

:

1-3 years

Fields of Expertise

hospitality

hospitality

: Expert

: Extreme - I love it!

:

More than 7 years

customer service

customer service

: Expert

: Extreme - I love it!

:

More than 7 years

Adminstration

Adminstration

: Expert

: Extreme - I love it!

:

3-5 years

Travel and Transportation

Travel and Transportation

: Advanced

: High

:

3-5 years

Key Skills

Communicator, Hard worker, Presenter, Problem Solver, Handles Stress

Online Presence

Ramyhamdy@linkdin.conmRamy Hamdyramy-hamdyeg@hotmail.com

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