Basic Info

Muhammad Youssef

5 years

Alexandria, Egypt

Bachelor's Degree

Experienced

Work Experience

Subject Matter Expert (SME) at DealGamed

Experience Details

Subject Matter Expert (SME)

Customer Service/Support

Experienced (Non-Manager)

Handling the customer complaints about their service, and following up the cases and their issues delivering the best customer service to our customers.

Plus I'm Responsible for the Logistics and Shipments and following up with the couriers communicating with them and confirming that the orders are being delivered in a timely manner.


Company Details

DealGamed

Alexandria, Egypt

101-500 employees

Consumer Services , Retail

www.lynks.com

Oct 2014 to present (2 years 2 months)
Lawyer at Maher Naeem LawFirm

Experience Details

Lawyer

Legal

Experienced (Non-Manager)

N/A


Company Details

Maher Naeem LawFirm

Alexandria, Egypt

1-10 employees

Legal Services

N/A

Jan 2014 to Oct 2014 (9 months)
Customer service rep at Sutherland Global Services

Experience Details

Customer service rep

Customer Service/Support

Experienced (Non-Manager)

CUSTOMER SERVICE REP (AT&T VALUE) | [ AUG 2011 – JULY 2012]
• Worked as a customer service representative in the Billing & Sales Department.
• Handling the customers concerns in a timely manner & selling them our products & upgrade the services.

TECH SUPPORT REP (BELL CANADA) | [ JUL 2012 – OCT 2012]
• Our job was to troubleshoot the Internet issues for the small & medium businesses.
• Selling the customers our products & upgrading their services.

CUSTOMER SERVICE REP (AT&T U-VERSE) | [OCT 2012 – AUG 2013]
• worked as a customer service representative in the Billing & Sales Department.
• Handling the customers concerns in a timely manner & selling them our products & upgrade the services.


Company Details

Sutherland Global Services (multinational)

Alexandria, Egypt

101-500 employees

Outsourcing/Offshoring

N/A

Aug 2011 to Aug 2013 (2 years)
Call Center Rep. at Sutherland Global Services

Experience Details

Call Center Rep.

Customer Service/Support

Experienced (Non-Manager)

Working In Billing & Ordering Department.
Discussing the Issue with the Customer's bills.
answering all the concerns & resolving all the issues that the customer is facing.
Offering & selling our products to the customers.


Company Details

Sutherland Global Services

Egypt

11-50 employees

Consumer Services

www.dealgamed.com

Aug 2011 to Jan 2013 (1 year 5 months)

Education

Master's Degree in Administrative Law

Education Details

Master's Degree

Administrative Law

Alexandria University, Egypt

C / Good / 65 - 75%

N/A

N/A

Alexandria University
2013 - 2014
Bachelor's Degree in Law & Political Sciences

Education Details

Bachelor's Degree

Law & Political Sciences

Beirut Arab University, Egypt

C / Good / 65 - 75%

N/A

N/A

Beirut Arab University
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Manhal Al Ma'arefa

Egypt

2005

C / Good / 65 - 75%

N/A

Manhal Al Ma'arefa
2005

Training and Courses

Training/Course Details

Customer Service

Sep 2011

SGS

N/A

Training/Course Details

Covert Hypnosis

Mar 2013

Steve Pilliari's

It was about how to convince about 83% of people. using hypnotizing tactics. it's very helpful in so many things specially in Sales & Customer Service.

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

Administrative LawAnalyticalBooksCCNACall Center Rep.CatsChessComputerConsumer ServicesCovert HypnosisCustomer ServiceCustomer Service RepEnglishFrenchHandles StressHypnosisLanguagesLaw & Political SciencesLawyerLeaderLegalLegal ServicesMCSENegotiatorNetworkingOffshoringOutsourcingPersonality TypesPsychologyRetailSketchingSketching & DrawingSubject Matter Expert (SME)SupportSupportiveSutherland Global ServicesVideo Games

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Advanced

: Intermediate

: Intermediate

: Beginner

Tools and Technologies

Networking

Networking

: Intermediate

: Extreme - I love it!

:

Less than 1 year

MCSE

MCSE

: Beginner

: Extreme - I love it!

:

Less than 1 year

CCNA

CCNA

: Beginner

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

Sketching & Drawing

Sketching & Drawing

: Expert

: Extreme - I love it!

:

More than 7 years

Hypnosis

Hypnosis

: Advanced

: Extreme - I love it!

:

1-3 years

Personality Types

Personality Types

: Advanced

: Extreme - I love it!

:

5-7 years

Key Skills

Analytical, Leader, Negotiator, Handles Stress, Supportive

Online Presence

http://www.facebook.com/joe89333http://www.twitter.com/medoici33

Like Muhammad`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Muhammad's full profile and find more great talent and professionals to join your team.