Basic Info

Amir Zaki

7 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Help Center Manager at FXstations

Experience Details

Help Center Manager

Customer Service/Support

Manager

• Planning, executing, and managing company strategies
• Proper team’s scheduling.
• Recognize the team’s efforts.
• Performing monthly staff observation.
• Ensure effective daily briefing
• Performing coaching sessions.
• Performing monthly one on one to team members.
• Work with marketing team to deliver improvements in brand engagement scores across different counties


Company Details

FXstations (multinational)

Cairo, Egypt

101-500 employees

Telecommunications, Consumer Services , Banking

N/A

Jun 2014 to present (2 years 6 months)
Operation Team Leader at Vodafone Egypt at Vodafone Egypt

Experience Details

Operation Team Leader at Vodafone Egypt

Customer Service/Support

Manager

• Motivate team to achieve service goals through regular coaching.
• Contribute to management team objectives through teamwork.
• Ensure efficient performance of the agent group through balancing human and technical resources.
• Contribute to ongoing improvement process.
• Administer policies and procedures to assure consistency.
• Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities.
• Execute disciplinary action when necessary.
• Monitor, coach, and counsel representatives in an ongoing development process.


Company Details

Vodafone Egypt

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Mar 2010 to Apr 2014 (4 years 1 month)
Site Manager at Compass Egypt at Compass Egypt

Experience Details

Site Manager at Compass Egypt

Hospitality/Hotels/Food Services

Manager

• Manage a team in petroleum sites to serve and make sure the petroleum's crew have a perfect work's environment by making sure the following steps are carried out professionally

1- Diversification of food menus
2- Catering on time
3- High level of customer service
4- Cleanness and hygiene
5- Staff attitude
6- Maintaining high level of speed of service & performance
7- Managing staff, preparing work schedules and assigning duties
8- Establish and implement goals and objectives
9- Staff training
10- Staff assessment monthly


Company Details

Compass Egypt (multinational)

Cairo, Egypt

N/A

Food Services/Restaurants/Catering

N/A

Sep 2006 to Jan 2010 (3 years 4 months)

Achievements


I have achievements a Certificate of Appreciation in FXstations I have achievements a Certificate of Appreciation at Vodafone Egypt I have achievements a Certificate of Appreciation from Egyptian Drilling Company I have achievements a Certificate of Experience in Human Resources & Management from the Egyptian Company of international projects (Americana) & The Egyptian Federation of Chambers of Tourism

Education

Bachelor's Degree in social

Education Details

Bachelor's Degree

social

Faculty of Arts, Egypt

Not specified

social subjects

N/A

Faculty of Arts
2011 - 2015
Technical Diploma in Management

Education Details

Technical Diploma

Management

Tourism And Hotels, Egypt

B / Very Good / 75 - 85%

Hotels and Hotels

Fast food restaurant management

Tourism And Hotels
2006 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al-salam collage language school

Egypt

2006

B / Very Good / 75 - 85%

N/A

Al-salam collage language school
2006

Certifications

CCNA
Apr 2012

Certificate details

CCNA

Apr 2012

890 out of 1000

N/A

N/A

Cisco

N/A

ICDL
Oct 2010

Certificate details

ICDL

Oct 2010

90 out of 100

N/A

N/A

Cairo University

N/A

Training and Courses

Training/Course Details

Fast food resturant management

May 2006

Americana

N/A

Training/Course Details

ICDL

Oct 2010

Cairo universty

N/A

This profile is fresh!
Last update was today

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Profile Skills and Keywords

ArabicBankingCCNACateringChessCommunication SkillsCompass EgyptComputer MaintenanceComputer SkillsConsumer ServicesCustomer CareCustomer ServiceEnglishFXstationsFast Food Resturant ManagementFood ServicesGamesHelp Center ManagerHospitalityICDLInformation TecnologyLeaderManagementMarketingMicrosoft OfficeMicrosoft WindowsMoviesNegotiatorOperation Team Leader At Vodafone EgyptOrganizerPetsPlaying On LineProblem SolverProgrammingRestaurantsSalesSite Manager At Compass EgyptSocialSocial MediaSupernaturalSupportTelecommunications

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

3-5 years

Programming

Programming

: Expert

: Extreme - I love it!

:

1-3 years

Social Media

Social Media

: Expert

: Extreme - I love it!

:

3-5 years

Computer Skills

Computer Skills

: Expert

: Extreme - I love it!

:

3-5 years

Communication Skills

Communication Skills

: Expert

: Extreme - I love it!

:

1-3 years

Computer Maintenance

Computer Maintenance

: Expert

: Extreme - I love it!

:

1-3 years

Fields of Expertise

sales

sales

: Expert

: Extreme - I love it!

:

1-3 years

customer care

customer care

: Expert

: Extreme - I love it!

:

1-3 years

customer service

customer service

: Expert

: Extreme - I love it!

:

1-3 years

information tecnology

information tecnology

: Expert

: Extreme - I love it!

:

1-3 years

catering

catering

: Expert

: Extreme - I love it!

:

1-3 years

marketing

marketing

: Expert

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Negotiator, Organizer, Problem Solver, Social

Online Presence

https://www.facebook.com/Amir.Ezzat0https://www.twitter.com/Amir.Ezzat0http://wuzzuf.com/me/6488

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