Basic Info

Mohamed Emam

8 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Executive Assistant at Alameda Healthcare Holdings

Experience Details

Executive Assistant

Administration, Project/Program Management

Experienced (Non-Manager)

• Executive Assistant:
• Schedules daily, weekly, monthly meetings in coordination with external & internal stake holders; maintains minutes & follow up on decisions taken.
• Conserves director’s time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.
• Completes projects by assigning work to clerical staff; following up on results.
• Represents the director by attending meetings in the executive's absence; speaking for the executive.
• Interpret data, analyze results using statistical techniques and provide ongoing reports.
• Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality.
• Due diligence of all documents/contracts/purchase requisitions/purchase orders/e mails forwarded to CSD for approvals by ensuring that all company mandated policies/procedures have been adopted.
- Project Coordinator:
• Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project.
• Determine the resources (time, money, equipment, etc) required to complete the project.
• Develop a schedule for project completion that effectively allocates the resources to the activities.
• Execute the project according to the project plan.
• Develop forms and records to document project activities.
• Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project.
• Evaluate the outcomes of the project as established during the planning phase.


Company Details

Alameda Healthcare Holdings (multinational)

Cairo, Egypt

More than 1000 employees

Healthcare and Medical Services

http://alameda-hc.com/

Dec 2013 to present (3 years)
Executive Assistant at As-Salam International Hospital

Experience Details

Executive Assistant

Administration, Quality

Experienced (Non-Manager)

• Open, sort incoming memos, submissions, letters & emails and reports in order to determine their significance.
• Internal hard & soft filing, and retrieving corporate documents, records, and reports.
• Train & support other staff, with respect to be accessed to work environment as of individuals, departments, locations, files places, etc.
• Explain for externals any dimed commands or rules coming out of the department.
• Wording & framing emails, memos , schedules & correspondence containing routine inquiries
• Following up with departments responses to Quality Department requests & time table & schedules.
• Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
• Complete forms in accordance with hospital procedures.
• Make copies of correspondence and other printed material.
• Order and dispense supplies.
• Coordinate conferences and meetings.
• Control any Document in the hospital such as (Policies &Procedures;, Work Instructions, Job Descriptions, Forms…)
• Auditing on all Departments forms.


Company Details

As-Salam International Hospital (multinational)

Cairo, Egypt

More than 1000 employees

Healthcare and Medical Services

http://www.assih.com/

Jul 2013 to Dec 2013 (5 months)
Technical Support Advisor at Raya Contact Center

Experience Details

Technical Support Advisor

Customer Service/Support

Entry Level

• Responsible for answering and resolving technical product-support questions received from customers.
• Required to provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer.
• Responsible for ensuring call resolution is provided in a timely manner.
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, landline and more.
• Research required information using available resources and follow standard policy and procedures.
• Identify and escalate priority issues per Client specifications.
• Redirect problems to appropriate resource.


Company Details

Raya Contact Center (multinational)

Cairo, Egypt

501-1000 employees

Consumer Services

N/A

Jan 2012 to Dec 2012 (11 months)
Customer Service Representative at Vodafone Egypt

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

• Provides information to customers by verifying understanding of request; answering questions; offering assistance.
• Initiates service by recording requests; forwarding to dispatching.
• Resolves billing problems by identifying the problem; explaining procedures; forwarding required adjustments.
• Improves quality results by evaluating processes; recommending changes.
• Accomplishes customer service and organization mission by completing related results as needed.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.


Company Details

Vodafone Egypt

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Jun 2010 to Oct 2011 (1 year 4 months)
Accountant at IBM

Experience Details

Accountant

Accounting/Finance

Entry Level

• Prepares asset, liability, and capital account entries by compiling and analyzing account information.
• Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports.
• Documents financial transactions by entering account information.
• Secures financial information by completing data base backups.
• Contributes to team effort by accomplishing related results as needed.


Company Details

IBM (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Aug 2009 to May 2010 (9 months)

Achievements


Development project of Medical Imaging Department
Project Management Role



ISO Certifcate


Learning a new cultures



Appreciation Award for outstanding preformance
Joining High Value Team & ADSL



Joining IBM


Project Management Course

Education

Bachelor Of Accounting in Accounting

Education Details

Bachelor Of Accounting

Accounting

Ain Shams University, Egypt

Not specified

N/A

N/A

Ain Shams University
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Ibn Khaldun School

Egypt

2003

B / Very Good / 75 - 85%

N/A

Ibn Khaldun School
2003

Certifications

Certificate details

Project Management Professional

Mar 2015

N/A

N/A

N/A

American University in Cairo

N/A

General English
Mar 2008

Certificate details

General English

Mar 2008

N/A

N/A

N/A

American University in Cairo

N/A

Training and Courses

Training/Course Details

Project Management Professional (PMP)

May 2015

American University In Cairo

N/A

Training/Course Details

Time Management

Jan 2014

As-Salam International Hospital

N/A

Training/Course Details

General English

May 2008

American University In Cairo

N/A

Training/Course Details

CCNA

Sep 2011

Self Study

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountantAccountingAdministrationAlameda Healthcare HoldingsAnalyticalArabicAs-Salam International HospitalCCNAConsumer ServicesContinuous LearningCustomer ServiceCustomer Service RepresentativeDetails-orientedDiary ManagementEnglishExcelExecutive AssistantFinanceFootballGeneral EnglishHealthcare And Medical ServicesIBMIndian FoodInsuranceLinkedinMicrosoft ExcelMicrosoft OutlookMicrosoft ProjectMicrosoft VisioMicrosoft WordMs ProjectNegotiatorOffice ManagementOutlookPowerpointPrimaveraPrimavera P6Problem SolverProgram ManagementProjectProject ManagementProject Management ProfessionalProject Management Professional (PMP)Project PlanningQuality AssuranceQuality ControlRaya Contact CenterReadingRunningSchedule ManagementStatistical Data AnalysisSupportTeam PlayerTechnical Support AdvisorTelecommunicationsTime ManagementWord

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

More than 7 years

Primavera

Primavera

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Project

Microsoft Project

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Visio

Microsoft Visio

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Time Management

Time Management

: Expert

: Extreme - I love it!

:

3-5 years

Diary Management

Diary Management

: Expert

: Extreme - I love it!

:

3-5 years

Schedule Management

Schedule Management

: Expert

: Extreme - I love it!

:

3-5 years

Office Management

Office Management

: Expert

: Extreme - I love it!

:

3-5 years

Project Management

Project Management

: Expert

: Extreme - I love it!

:

1-3 years

Ms Project

Ms Project

: Expert

: Extreme - I love it!

:

1-3 years

Project Planning

Project Planning

: Expert

: Extreme - I love it!

:

1-3 years

Excel

Excel

: Expert

: Extreme - I love it!

:

More than 7 years

Word

Word

: Expert

: Extreme - I love it!

:

More than 7 years

Outlook

Outlook

: Expert

: Extreme - I love it!

:

More than 7 years

Powerpoint

Powerpoint

: Expert

: Extreme - I love it!

:

More than 7 years

Statistical data analysis

Statistical data analysis

: Advanced

: Extreme - I love it!

:

3-5 years

Primavera P6

Primavera P6

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Negotiator, Problem Solver, Details-oriented, Team Player

Online Presence

https://www.linkedin.com/in/mohamed-yehia-pmp-533aa087?trk=nav_responsive_tab_profilehttps://www.facebook.com/mohammed.yehia.5

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