Basic Info

Hussein soliman

6 years

Ismailia, Egypt

Bachelor's Degree

Experienced

Work Experience

Retail Senior Advisor at Vodafone Egypt

Experience Details

Retail Senior Advisor

Sales/Retail

Experienced (Non-Manager)

• Full customer need assessment by proper probing to identify the customer's needs
• offering the best fit to the customer through cross sell/up sell when applicable according to the customer's type/segment
• fulfilling the customer need with speed & simplicity (Can do attitude)
• Handle customers' inquiries & complains in a positive manner
• Ensure that the customer got all the needed service before leaving the counter
• Farewell the customer & invite him to revisit our store
• Provide strong & updated product knowledge & competition's offers awareness


Operation
• accurately handle cash
• accurately handle inventory
• Full awareness with all retail applications (Win cash, Siebel, Minsat, Extranet, etc...)
• Interdepartmental communication to speed up the work's completion
• Handling opening & end of day operation
• Provide retail's junior staff with all needed operational support


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com.eg

Jul 2011 to present (6 years 1 month)
Customer Care at Brouj Co.

Experience Details

Customer Care

Customer Service/Support

Experienced (Non-Manager)

Reply to all customer inquiries whether in the description of the units in residential projects and financial terms (payment methods).
Marketing projects of the company over the phone.


Company Details

Brouj Co. (multinational)

Cairo, Egypt

101-500 employees

Real Estate/Property Management

www.Brouj.com

Oct 2010 to Mar 2011 (5 months)
Production Control Planning at MG Egypt Co

Experience Details

Production Control Planning

Logistics/Supply Chain, Quality

Experienced (Non-Manager)

Follow up on all the company's productivity in all production lines of the first stage to the stage of export through the daily reports of the daily production of the company, the lost and the Damaged , and what will be produced in the next future period.


Company Details

MG Egypt Co

Ismailia, Egypt

501-1000 employees

Logistics and Supply Chain

N/A

Sep 2009 to Jun 2010 (9 months)

Achievements


I was manage Vodafone branch in Sharm elshiekh International Airport 18 Months ago and with my team increased our Target ( Sales ) to 105 % and our profit to 106 %

Education

BSc Commerce in Commerce

Education Details

BSc Commerce

Commerce

Suez Canal University, Egypt

C / Good / 65 - 75%

N/A

N/A

Suez Canal University
2006 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

el sadat secondary school

Egypt

2006

B / Very Good / 75 - 85%

N/A

el sadat secondary school
2006

Certifications

P.F.A
Jun 2011

Certificate details

P.F.A

Jun 2011

85 out of 100

N/A

N/A

Arab Open Iniveristy

N/A

Training and Courses

Training/Course Details

Human resources development

Feb 2012

international marketing service

N/A

Training/Course Details

• Audit Office's experience and legal accountability

May 2011

Moustafa Shalaa Office

N/A

Training/Course Details

• Business English course & English language

May 2009

(A.U.C) Ismailia branch.

N/A

ICDL at ELI
Sep 2014

Training/Course Details

ICDL

Sep 2014

ELI

N/A

This profile is fresh!
Last update 12 days ago.

Jobseeker photo

Profile Skills and Keywords

Brouj Co.Business DevelopmentCommerceCustomer CareCustomer SatisfactionCustomer ServiceCustomer-orientedEnglishHard WorkerHuman Resources DevelopmentICDLLeaderLogisticsLogistics And Supply ChainMS OfficeOrcalOrganizerP.F.AProduction Control PlanningProperty ManagementQuality AssuranceQuality ControlReal EstateRetailRetail , Quality , Customer SatisfactionRetail Senior AdvisorSalesSenior RetailSenior SalesSupportSupportiveTelecommunicationsTransportationVodafone Egypt Audit Office's Experience And Legal Accountability Business English Course & English Language

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

MS Office

MS Office

: Expert

: High

:

3-5 years

Orcal

Orcal

: Expert

: Extreme - I love it!

:

3-5 years

Fields of Expertise

retail , Quality , Customer satisfaction

retail , Quality , Customer satisfaction

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Hard worker, Customer-oriented, Organizer, Supportive

Online Presence

https://www.linkedin.com/in/hussein-mahmoud-soliman-a0166144?trk=nav_responsive_tab_profile_pichttps://www.facebook.com/hussein.silman

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