John Fransis Sobhy Hanna

Contact Center SupervisorFull Time

• Job Details:Tanmeyah microfinance services

ACM deligateFull Time

online sales support Team Leader Full Time

• Job Details:- Responsible for reservations and ticketing through Amadeus and COM System. - Reporting agent reports: Monthly to date report (MTD), Daily performance report (DPR) and Absenteeism through AVAYA CMS Prog. - Handling customer requirements and requests professionally by ensuring minimum complains. - Handling customers Complaints. - Handling tickets issuance (Refund & re-issue). - Handling Hotels, Transfers, Packages and Excursion Bookings through online bookings systems such as B2E&COM (Flyin agent bookings system), GTA, DOTW, Hotelbeds, Lots, Etc...... - Handling Customers Requests and Inquiries by phone, Email, Chating and Follow Up. - Reporting system issues, Bugs which might be occurred during booking process on our website to technical support team. - Helping customers who want to know how using the application and website. - Review & check booking procedures after payments. - Handling customers requests which have hotels Mapping Issues. - Acting as Pricing Master: Making comparison between all flights Online Booking Systems.