Basic Info

Shrouq Hussein

9 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer care Administrative at MedMark

Experience Details

Customer care Administrative

Administration

Experienced (Non-Manager)

Meeting the members to answering their inquiries or receiving their complains and finding solutions.
- Handling emails and phone calls answering the members inquiries and helping with their claims problems.
-Sending and receiving cheques and claims from several departments to members.
-Organize and arrange meetings with the members and the company doctors if needed.
- Helping members reading their claims and explaining the membership policy and invoices to them.


Company Details

MedMark (multinational)

Giza, Egypt

101-500 employees

Insurance

Www. Medmark-eg. Com

Jun 2016 to present (1 year 3 months)
Administration Assistant at Henkel

Experience Details

Administration Assistant

Business Development

Manager

Answering phone calls.
Handling appointments and meetings time and place.
Meeting visitors.
Arranging meeting rooms booking.
Follow up the attendance of the employees.


Company Details

Henkel (multinational)

Cairo, Egypt

101-500 employees

Business Services - Other, Consumer Services

www.Henkel.con

Feb 2014 to Feb 2016 (2 years)
Receptionist at Nill International collage

Experience Details

Receptionist

Administration

Manager

Answering phone calls and mails.
Organize the meetings and scheduling the appointments.
Handling the employees attendance.
preparing the meeting rooms for the meetings , presentations, and the events.


Company Details

Nill International collage (multinational)

Cairo, Egypt

101-500 employees

Education

www.bestseller.com

Aug 2013 to Feb 2014 (6 months)
Sales and coordinator at Azadea

Experience Details

Sales and coordinator

Fashion, Customer Service/Support

Experienced (Non-Manager)

Greeting customers.
Handling the floor area.
Customer service in a high way.
Receiving the shipments.
Coordinate the items on the floor.
Manage Stuff.


Company Details

Azadea (multinational)

Cairo, Egypt

More than 1000 employees

Capital Markets

www.azadea. com

Dec 2007 to Oct 2013 (5 years 10 months)

Education

business administration in Administration

Education Details

business administration

Administration

Ain Shams Academy, Egypt

Not specified

Business administration

Microsoft office course.

Ain Shams Academy
2008 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Mubarak high School

Egypt

2008

C / Good / 65 - 75%

N/A

Mubarak high School
2008

Training and Courses

Training/Course Details

customer servi, effective communication

Jan 2014

azadea

We learned in this training how to do effective communication with people, everything regarding the customer service and how to do high customer service from greeting to how to end your service.

Training/Course Details

Microsoft Office

Dec 2014

Henkel

Microsoft Word Microsoft Excel Microsoft PowerPoint.

Training/Course Details

general Accounting

Aug 2015

Henkel Company

N/A

This profile is fresh!
Last update 1 days ago.

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Profile Skills and Keywords

AdministrationAdministration AssistantArabicAzadeaBusinessBusiness AdministrationBusiness Services - OtherCapital MarketsChallengingCommunicatorConsumer ServicesCoordinatorCustomer Care AdministrativeCustomer Servi, Effective CommunicationCustomer ServiceDanceEducationEnglishEnglish Action And Romantic MoviesFashionGeneral AccountingHard WorkerHenkelHistorical Books And MoviesInsuranceInternetLearningMedMarkMicrosoft OfficeNill International CollageProblem SolverReceptionistSales And CoordinatorSales RepresentativeShoppingSupportSupportiveTeam PlayerThe SeeThe Seven Habits Of The Most Effective People BookTravilingWinter

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

3-5 years

Business Administration

Business Administration

: Advanced

: Extreme - I love it!

:

3-5 years

Internet

Internet

: Advanced

: Medium

:

3-5 years

Fields of Expertise

Administration

Administration

: Expert

: Extreme - I love it!

:

3-5 years

Sales representative

Sales representative

: Expert

: High

:

5-7 years

Customer service

Customer service

: Advanced

: High

:

1-3 years

coordinator

coordinator

: Intermediate

: Medium

:

1-3 years

Key Skills

Communicator, Hard worker, Problem Solver, Team Player, Supportive

Online Presence

https://www.linkedin.com/in/shrouq-sheriff-b1bb0a105shrouq_sherif1991@yahoo.comshatchoo1991a6950@gmail.com

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