Samah Boshra Mina

Office ManagerFull Time

• Job Details:• Responsible for all administrative work in the office. • Handling all travel arrangements for Management and staff. • Following up with Banks on all related issues i.e. L/Cs, transfers…etc. • Administrating vacations for staff at Head Office. • Following up on Local Purchase staff to complete their work. • Handling all issues related to Chairman and Management staff. • Following up all pending issues related to payment with Key Customers. • Assisting Management in creating Organization Charts & Position Descriptions.

Human Resource & Administration OfficerFull Time

• Job Details:Administration of HR processes and maintenance of the confidentiality of employees’ data in accordance with standard procedures. • Preparing and processing monthly payroll ensuring approved changes are administered correctly. • Preparing reports / returns of branch personnel information (external – internal). Maintaining appropriate records according to standard practices and procedures. • Processing required documentation for hiring and resigning employees ensure local regulatory requirement are strictly adhered to. • Acquiring and maintaining thorough knowledge of local labor law regulations/requirements and ensure policies, practices and procedures are properly followed. • Maintenance of staff plan record, ensuring vacations and absenteeism are properly recorded and standard procedures are followed. • Coordination with line managers for booking local training courses as applicable. • Handling the administration of summer internship program, coordination with department head to host the summer interns. • Preparation of employee’s data required for the salary survey and local social security. • Interact with branch staff to obtain, present, or discuss data/information required for updating personnel files. • Participating in the preparation of salary surveys by providing information needed to complete the survey and propose recommendations. • Translating documents from Arabic to English and vise versa. Provide general or specialized administrative support to the branch consistent with established and prescribed procedures to ensure overall efficiency and accuracy. Ensure the delivery of customer service by: • Working closely with other departments and being courteous and responsive in all interactions with customers including staff members. • Acquiring and maintaining sufficient awareness of the Bank’s basic products, services and policies in order to respond to customers’ inquiries if and when required and assist line managers in understanding and implementing procedures and policies. • Respond to staff inquiries/concerns/complaints by resolving those matters or by escalating them.