Mennatallah Reda Fahim
Duty Manager in an airlines
Cairo, EgyptWork Experience
InstructorFull Time
Jazeera Airways
Sep 2017 - Present -8 yrs
Egypt , Cairo
- Job Details:Train all the handling staff on company’s standards and procedures. Train staff on company’s DCS. Provide airside and ramp safety awareness. Provide load control courses.
Duty supervisorFull Time
Jazeera airways
Dec 2012 - Present -12 yrs, 9 months
Egypt , Cairo
- Job Details:Duty supervisor and supervision on the ground handler at aiport. Responsible of ontime performance. Handling passengers complaints. Handling all flight's requirments including customer service. Acheive Excess baggage target during the year. Avoid complaints and monitor my team's performance.
Education
Bachelor degree in Arts
Ain Shams University (ASU)Jan 2006 - Jan 2011 - 5 yr
Skills
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
Organizational learning and development
LinkedIn·2023Management performance
Jazeera Airways·2021Managing teams
LinkedIn E-learning·2020Leadership mindsets
LinkedIn E-learning·2020Quality standards in customer service
LinkedIn E-learning·2020Motivating and engaging employees
LinkedIn E-learning·2020Customer service problem solving and troubleshooting
LinkedIn E-learning·2020Performance management, setting goals and manage performance
LinkedIn E-learning·2020Aviation security
Jazeera Airways·2020Human factors
Jazeera Airways·2019Airport standards and procedures
Jazeera Airways·2019Train the trainer
Jazeera airways·2019Dangerous goods
Jazeera airways·2019Safety management system
Jazeera airways·2016Basic guest service skills
Jazeera airways·2012Passenger handling
Jazeera airways·2012