Basic Info

Heba Elhousseiny

4 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Tax Inspector at Egyptian Tax Authority

Experience Details

Tax Inspector

Accounting/Finance

Entry Level

- Provide guidance about applying tax legislation.
- Examine financial accounts and related documents for governmental bodies.
- Calculate the required income taxes to be paid for employees whose subject to tax and
compare it with taxes paid and inform top management with differences to be paid.
- Confirm the accuracy of the payment documents.
- Investigate cases via interviews, visits and research and write reports.
- Investigating budgets and revenues and expenditures account for governmental entities.


Company Details

Egyptian Tax Authority

Cairo, Egypt

More than 1000 employees

Government

N/A

Dec 2013 to present (3 years 8 months)
Contact Center Representative at Teleperformance

Experience Details

Contact Center Representative

Customer Service/Support

Entry Level

- Attracts potential customers by answering product and service questions; suggesting
information about other products and services.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint;
determining the cause of the problem; selecting and explaining the best solution to solve
the problem; expediting correction or adjustment; following up to ensure resolution.
- Contributes to team effort by accomplishing related results as needed.


Company Details

Teleperformance (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Aug 2012 to Jan 2014 (1 year 5 months)

Education

Bachelor's Degree in Faculty Of Commerce-English Section

Education Details

Bachelor's Degree

Faculty Of Commerce-English Section

Cairo University, Egypt

B / Very Good / 75 - 85%

Financial Accounting Managerial Accounting Tax Accounting Management Accounting for Partnerships Law Computer Accounting Information System Operational Research Organizational Behavior

Major: Accounting

Cairo University
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Fadl modern schools

Egypt

2008

A / Excellent / 85 -100%

N/A

Fadl modern schools
2008

Certifications

ICDL
Jul 2008

Certificate details

ICDL

Jul 2008

N/A

N/A

N/A

Cairo University

N/A

Training and Courses

Training/Course Details

Corporate

Aug 2011

ABC Bank

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdaptiveArabicConsumer ServicesContact Center RepresentativeCorporateCustomer ServiceDetails-orientedEnglishFaculty Of Commerce-English SectionFinanceFlexibleGovernmentHard WorkerICDLInsuranceInternetLeaderMicrosoft OfficeSupportSupportiveTax InspectorTeleperformance

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Fluent

: Fluent

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

5-7 years

Fields of Expertise

Accounting

Accounting

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Hard worker, Flexible / Adaptive, Details-oriented, Supportive

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