Basic Info

Ali AbdElRahim

3 years

Assuit, Egypt

Bachelor's Degree

Experienced

Work Experience

Trade audite and Research at Vodafone

Experience Details

Trade audite and Research

Sales/Retail

Experienced (Non-Manager)

• Maintaining daily transactions fast and accurately
• Making Inter Branch Transfers for not moving items, minimizing the company expenses.
• Giving maximum effort to achieve the target
• Responsible for various Customer service Function such as attending customers, entertaining customers with the products, refunds and exchange, handling the complaint, in professional manner.


Company Details

Vodafone (multinational)

Assiut, Egypt

N/A

Telecommunications

N/A

Sep 2012 to present (4 years 3 months)
Sales advisor at Egyptian Takaful life

Experience Details

Sales advisor

Accounting/Finance

Entry Level


• Handle and manage customer inbound calls.
• Answer customer inquiries regarding products or services.
• Reroute customer calls to appropriate sales personnel.
• Maintain a database of customer calls, their needs and requirements.
• Conduct market research and field survey for clients' products and services.
• Prepare research and survey reports for top sales management.
• Mail billing copies of sales to customers.
• Coordinate with accounts receivable team in collecting balances.
• Manage, monitor and schedule customer appointments with sales team.
• Implement best practices in sales programs


Company Details

Egyptian Takaful life

Assiut, Egypt

More than 1000 employees

Insurance

N/A

Oct 2011 to Aug 2012 (10 months)
Insurance at Ace Life Insurance

Experience Details

Insurance

Accounting/Finance

Entry Level

• Handle and manage customer inbound calls.
• Answer customer inquiries regarding products or services.
• Reroute customer calls to appropriate sales personnel.
• Maintain a database of customer calls, their needs and requirements.
• Conduct market research and field survey for clients' products and services.
• Prepare research and survey reports for top sales management.
• Mail billing copies of sales to customers.
• Coordinate with accounts receivable team in collecting balances.
• Manage, monitor and schedule customer appointments with sales team.
• Implement best practices in sales programs.


Company Details

Ace Life Insurance

Assiut, Egypt

More than 1000 employees

Insurance

N/A

Jun 2010 to Jun 2011 (1 year)

Education

BA in Mangment and Computer

Education Details

BA

Mangment and Computer

Bachelor Degree of High Institute for Computer and Management, Egypt

C / Good / 65 - 75%

Mangement \Computer\Accountant

N/A

Bachelor Degree of High Institute for Computer and Management
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

el gamaa

Egypt

2005

C / Good / 65 - 75%

N/A

el gamaa
2005

Training and Courses

Training/Course Details

customer service

Jul 2009

Future Generation Foundation

N/A

Training/Course Details

customer service

Jul 2008

Vodafone

N/A

Training/Course Details

customer service

Jul 2008

Vodafone

N/A

This profile is fresh!
Last update 6 days ago.

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Profile Skills and Keywords

AccountingAdaptiveAuditingBusiness DevelopmentCustomer ServiceCustomer SeviceDivingEnglishFinanceFlexibleFootballHandles StressHard WorkerInnovativeInsuranceInternetMangment And ComputerMicrosoft OfficePresenterRetailSalesSales AdvisorShoppingSwimmingTelecommunicationsTrade Audite And ResearchVodafone

Self-assesed Skills

Languages

English

English

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Internet

Internet

: Intermediate

: High

:

3-5 years

Microsoft Office

Microsoft Office

: Beginner

: High

:

3-5 years

Fields of Expertise

Insurance

Insurance

: Advanced

: Medium

:

1-3 years

Auditing

Auditing

: Intermediate

: High

:

3-5 years

Customer sevice

Customer sevice

: Intermediate

: High

:

Less than 1 year

Key Skills

Hard worker, Presenter, Flexible / Adaptive, Innovative, Handles Stress

Online Presence

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