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wael mohamed bahaa

customer services,sales,Hr,Pr,Cs c,Trade

Aldarb Alahmar, Cairo, Egypt

Work Experience

  • Hr ManagerFull Time

    El Gammal Group

    Jan 2013 - Present -12 yrs, 6 months

    Egypt , Cairo

    • Job Details:Job rules: Labor Relations (social & medical insurance), (Payroll & compensation and Benefits) Company Policies & internal instructions,( recruiting & termination procedures) (Training & developing) , (assessment and action plan),carrying out quality standards ,administrations and personnel • Maintains personnel files in compliance with applicable legal requirements and quality standards. • Keeps employee records up-to-date by processing employee status changes in timely fashion. • Processes personnel action forms and ensures proper approvals; disseminates approved forms according quality documents • Maintains budget spreadsheet that includes salaries, payroll taxes and fringe allowances. • Prepares paperwork required to place employees on payroll and establishes personnel file and organization document according quality standards requires • Assists in hiring process by coordinating job posting on the websites ,social media, recruitments agencies, reviewing resumes, processing applications, recruitment, separation, verifying employment, orientation ,and performing telephone interviews and reference checks. for the purpose of conforming to district policies, procedures and relevant laws and quality rules, agencies, inter-department needs, etc.) for the purpose of developing recommendations and/or supporting other staff. • Communicates with other employees, departments, administrators, applicants and the public for the purpose of providing information and assistance concerning employment and any other activities , in order to assure all time of quality regulations • Conducts Substitute employee orientation, training and ongoing training (e.g. introducing personnel, payroll, and assisting with • enrollment forms, expectations, policies and procedures, employment benefits, hours of work, schedules, time off, reviewing • Participates in meetings that involve a range of issues (e.g. personnel actions, regulatory requirements, actions involving outside, and any quality standard updated • Responsible of assessment ,promotions, annual increasing, terminations actions for all organization staff , and all activities corresponding of employees according annual appraisal & internal policy
  • HR Trainer &recruiter;Full Time

    osool securities stock market

    Apr 2011 - Oct 2013 -2 yrs, 6 months

    Egypt , Cairo

    • Job Details:(Job rule: trading, customer services, direct sales, recruiting, training new hire) • Establishes recruiting requirements by studying organization plans and objectives. • Meeting with managers to discuss needs. • Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization. Information, opportunities, and benefits; making presentations; maintaining rapport. • Determines applicant requirements by studying job description and job qualifications. • Attracts applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites. • Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements
  • Senior Trader Full Time

    SIGMA

    Jan 2007 - Jan 2011 -4 yrs

    Egypt , Alexandria

    • Job Details:(Job rule: trading, customer services, direct sales, training new hire) • Attends morning meeting and contributes to it with market intelligence, other company research as well as keeping trends in the market. • Comes up with trading ideas and must always be in tune with the rest of the market to always compare where we stand versus where the market stands. • Summarizes the morning meeting including Technical and fundamental recommendations as well as management recommendation and delivers the day's trading strategy to clients. • Ensures that clients rely on recommendations and getting orders for the recommendations. • Reacts and responds to events that happen during the trading session including getting research and technical response to events and relays it to. • Responsible for answering customer’s inquiries and building up customer loyalty. • Respond to incoming telephone inquiry in a professional & timely manner. • Train the new hire. • Execute the orders directly online using streamer online system
  • senior customer services and call centerFull Time

    western union & arab african bank

    Jan 2004 - Jan 2007 -3 yrs

    Egypt , Cairo

    • Job Details:• Responsible for answering customer’s inquiries and building up customer loyalty. • Respond to incoming telephone inquiry in a professional & timely manner. • Collaborating with other members of the management to develop new modified operational methods. • Respond to customer’s complaints and following upon pending issues.
  • Education

    • computer scince in computer scince and management

      Al-Alsun Higher Institute of Tourism and Hotel Management

      Jan 1996 - Jan 2000 - 4 yr

    • High School - Thanaweya Amma

      khedeweya

      Jan 1996 

    Achievements

    President of the student union at the secondary school

    Skills

    • customer services-call center-hr-sales-trading-pr
    • Stock Market
    • money transfer sustym
    • Leadership by Charisma
    • HR

    Languages

    • Arabic

      Fluent
    • English

      Fluent

    Training & Certifications

    • english

      reach out academy·2012
    • human resource Diploma

      Egyptian chamber for human resurces·2012
    • • Customer accounts managers and implementer of trading operations

      Egyptian Capital Market Association ·2011
    • customer services and call center

      western union academy·2005
    • sales and marketing and telesales

      alico academy·2002
    • computer

      yat·1999
    • english courses

      auc·1998
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