Basic Info

Wael bahaa

More than 15 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Hr specialist supervisor at GST

Experience Details

Hr specialist supervisor

Human Resources

Experienced (Non-Manager)

Job rules: Labor Relations (social & medical insurance), (Payroll & compensation and Benefits) Company Policies & internal instructions,( recruiting & termination procedures) (Training & developing) , (assessment and action plan),carrying out quality standards ,administrations and personnel
• Maintains personnel files in compliance with applicable legal requirements and quality standards.
• Keeps employee records up-to-date by processing employee status changes in timely fashion.
• Processes personnel action forms and ensures proper approvals; disseminates approved forms according quality documents
• Maintains budget spreadsheet that includes salaries, payroll taxes and fringe allowances.
• Prepares paperwork required to place employees on payroll and establishes personnel file and organization document according quality standards requires

• Assists in hiring process by coordinating job posting on the websites ,social media, recruitments agencies, reviewing resumes, processing applications, recruitment, separation, verifying employment, orientation ,and performing telephone interviews and reference checks. for the purpose of conforming to district policies, procedures and relevant laws and quality rules, agencies, inter-department needs, etc.) for the purpose of developing recommendations and/or supporting other staff.
• Communicates with other employees, departments, administrators, applicants and the public for the purpose of providing information and assistance concerning employment and any other activities , in order to assure all time of quality regulations
• Conducts Substitute employee orientation, training and ongoing training (e.g. introducing personnel, payroll, and assisting with
• enrollment forms, expectations, policies and procedures, employment benefits, hours of work, schedules, time off, reviewing
• Participates in meetings that involve a range of issues (e.g. personnel actions, regulatory requirements, actions involving outside, and any quality standard updated
• Responsible of assessment ,promotions, annual increasing, terminations actions for all organization staff , and all activities corresponding of employees according annual appraisal & internal policy


Company Details

GST

Cairo, Egypt

51-100 employees

Automotive

N/A

Jan 2013 to present (4 years)
HR Trainer &recruiter; at Osool securities stock market

Experience Details

HR Trainer &recruiter;

Human Resources, Customer Service/Support, Banking

Experienced (Non-Manager)

(Job rule: trading, customer services, direct sales, recruiting, training new hire)
• Establishes recruiting requirements by studying organization plans and objectives.
• Meeting with managers to discuss needs.
• Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization. Information, opportunities, and benefits; making presentations; maintaining rapport.
• Determines applicant requirements by studying job description and job qualifications.
• Attracts applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites.
• Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements


Company Details

Osool securities stock market (multinational)

Cairo, Egypt

101-500 employees

Capital Markets

N/A

Apr 2011 to Oct 2013 (2 years 6 months)
Senior Trader at Sigma securities

Experience Details

Senior Trader

Accounting/Finance, Banking, Customer Service/Support

Experienced (Non-Manager)

(Job rule: trading, customer services, direct sales, training new hire)
• Attends morning meeting and contributes to it with market intelligence, other company research as well as keeping trends in the market.
• Comes up with trading ideas and must always be in tune with the rest of the market to always compare where we stand versus where the market stands.
• Summarizes the morning meeting including Technical and fundamental recommendations as well as management recommendation and delivers the day's trading strategy to clients.
• Ensures that clients rely on recommendations and getting orders for the recommendations.
• Reacts and responds to events that happen during the trading session including getting research and technical response to events and relays it to.
• Responsible for answering customer’s inquiries and building up customer loyalty.
• Respond to incoming telephone inquiry in a professional & timely manner.
• Train the new hire.
• Execute the orders directly online using streamer online system


Company Details

Sigma securities (multinational)

Cairo, Egypt

101-500 employees

Capital Markets

N/A

Jan 2007 to Jan 2011 (4 years)
Senior customer services and call center at Western union & arab african bank

Experience Details

Senior customer services and call center

Banking, Customer Service/Support

Experienced (Non-Manager)

• Responsible for answering customer’s inquiries and building up customer loyalty.
• Respond to incoming telephone inquiry in a professional & timely manner.
• Collaborating with other members of the management to develop new modified operational methods.
• Respond to customer’s complaints and following upon pending issues.


Company Details

Western union & arab african bank (multinational)

Cairo, Egypt

501-1000 employees

Banking

N/A

Jan 2004 to Jan 2007 (3 years)
Team leader at Alico

Experience Details

Team leader

Accounting/Finance, Customer Service/Support, Sales/Retail

Experienced (Non-Manager)

• Recruit to some people to make team work and I have given some training how to be professional in sales and how to be very satisfied man with other.
• Listening to customer requirements and presenting appropriately to make a sale.
• Maintaining and developing relationships with existing customers in person, and via telephone calls and emails.
• Arranging meetings with potential customers to prospect for new business.
• Acting as a contact between a company and its existing and potential markets.
• Negotiating the terms of an agreement and closing sales.


Company Details

Alico (multinational)

Cairo, Egypt

More than 1000 employees

Insurance

N/A

Jan 2002 to Dec 2004 (2 years 11 months)
Time share at World gate

Experience Details

Time share

Tourism/Travel, Customer Service/Support, Marketing/PR/Advertising

Entry Level

• Responsible for selling and marketing timeshares to potential customers. Depending on the employer, some sales executives are responsible for cold calling and prospecting clients, and others work mostly with guests on demonstration tours and weekend events at the property.


Company Details

World gate

Cairo, Egypt

101-500 employees

Travel and Tourism

N/A

Jan 2000 to Dec 2002 (2 years 11 months)

Achievements


President of the student union at the secondary school

Education

computer scince in computer scince and management

Education Details

computer scince

computer scince and management

Al-Alsun Higher Institute of Tourism and Hotel Management, Egypt

C / Good / 65 - 75%

computer science accounting management

courses studied

Al-Alsun Higher Institute of Tourism and Hotel Management
1996 - 2000
High School - Thanaweya Amma

High School Details

Thanaweya Amma

khedeweya

Egypt

1996

C / Good / 65 - 75%

art section

khedeweya
1996

Certifications

Certificate details

human resource Diploma

Jan 2013

80 out of 100

N/A

N/A

Egyptian chamber for human resurces

all human resource material

Certificate details

• Customer accounts managers and implementer of trading operations

Apr 2011

75 out of 100

N/A

N/A

Egyptian Capital Market Association

fundamental and technical analysis and customer relation diploma

Training and Courses

Training/Course Details

english

Jan 2013

reach out academy

refresh my language knowledge improve my English level

Training/Course Details

customer services and call center

Jan 2006

western union academy

all customer services and csc functions

computer at yat
Jan 2000

Training/Course Details

computer

Jan 2000

yat

office and graphics and internet

Training/Course Details

sales and marketing and telesales

Jan 2003

alico academy

sales marketing alico academy

Training/Course Details

english courses

Jan 1999

auc

english upper intermediate level

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Last update was today

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Profile Skills and Keywords

AccountingAlicoArabicAutomotiveBankingBusiness DevelopmentCapital MarketsComputerComputer Scince And ManagementCustomer ServiceCustomer Services And Call CenterCustomer Services-call Center-hr-sales-trading-prCustomer-orientedEnglishEnglish CoursesFinanceHR Trainer &recruiter;Handles StressHrHr Specialist SupervisorHuman Resource DiplomaHuman ResourcesInsuranceLeaderMarketingMoney Transfer SustymNavigationOsool Securities Stock MarketPresenterProblem SolverRetailSalesSales And Marketing And TelesalesSenior Customer Services And Call CenterSenior TraderShoppingSigma SecuritiesSportsStock Market ApplicationSupportTeam LeaderTime ShareTourismTravelTravel And TourismTravellingWestern Union & Arab African Bank Customer Accounts Managers And Implementer Of Trading Operations

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

money transfer sustym

money transfer sustym

: Expert

: Extreme - I love it!

:

3-5 years

stock market application

stock market application

: Expert

: Extreme - I love it!

:

5-7 years

Fields of Expertise

customer services-call center-hr-sales-trading-pr

customer services-call center-hr-sales-trading-pr

: Expert

: Extreme - I love it!

:

More than 7 years

hr

hr

: Intermediate

: High

:

3-5 years

Key Skills

Leader, Presenter, Customer-oriented, Problem Solver, Handles Stress

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