profile-img

Fady Fayez Azmy

Enterprise Technical support advisor at Etisalat Emirates

Helwan, Cairo, Egypt

Work Experience

  • Enterprise Technical support advisor Full Time

    Etisalat Emirates

    Aug 2014 - Present -10 yrs, 11 months

    Egypt , Cairo

    • Job Details:* Supporting technical problems which is related to the internet, landline and television service. * Cope with different nationalities of customers who live in UAE and handling their objection. * Interact with customers to provide and process information in response to inquiries which is related to Billing and Sales issues.

  • Telesales and marketing agentFull Time

    Vodafone

    Jun 2012 - Oct 2012 -4 months

    Egypt , Cairo

    • Telesales agentFull Time

      Smart Phone Company (SPC)

      Jan 2012 - May 2012 -4 months

      Egypt , Cairo

      • Indoor Sales Representative Full Time

        Caira

        Jun 2009 - Jan 2010 -7 months

        Egypt , Cairo

          • Education

          • Technical Diploma in Tourism Guidance Diploma

            Higher Institute for Hotel Management (Egoth)

            Jan 2012 - Jan 2014 - 2 yr

          • Bachelor's Degree in Department of History

            Helwan University

            Jan 2007 - Jan 2012 - 5 yr

          • High School - Thanaweya Amma

            Zahraa Helwan

            Jan 2006 

          Skills

          • Tourism
          • Internet Research
          • Sales
          • Presentation Skills
          • Communication
          • Sales
          • Technical Support
          • Microsoft Office

          Languages

          • Arabic

            Fluent

          • English

            Advanced

          • German

            Beginner

          Training & Certifications

          • Project Management Professional (PMP) preparation course at Amideast.

            Amideast ·2015

          • Education For Employment - Global (EFE-Global)

            Alumni at EFE·2014

          • • English conversation, Global Education center (Ain Shams University in Cairo). Apr 2012 • English Language, Global Education center (Ain Shams University in Cairo). Aug 2011 • Presentation and communication skills session at Hlewan University. Apr

            • Trained at The Egyptian Museum in Cairo·2011

          • • Active member in (Egyptian Archeologists Union). Feb 2010 • Member in IRC (Information Resource Center), US Embassy July 2010 • Member in ElSawy culture wheel. Jun 2009 • Member in Maaan team, learning and teaching for human deve

            Trained at The Egyptian Museum in Cairo Jun to Aug 2009 to 2011·2011

          • Trained at The Egyptian Museum in Cairo Jun to Aug 2009 to 2011

            • Trained at The Egyptian Trained at The Egyptian Museum in Cairo Jun to Aug 2009 to 2011Museum in Cairo Jun to Aug 2009 to 2011·2011
          Share this Profile