3S
3laa shebl
senior account advisor at Vodafone Deutschland
EgyptWork Experience
Vodafone Deutschland
Jun 2024 - Present -1 yr
Egypt
- Job Details:Exceeded sales goals by identifying client needs, recommending suitable products, and closing deals, resulting in a significant increase in revenue. Efficiently managed and resolved high-level customer concerns, improving satisfaction and reducing resolution time through effective problem-solving and personalized service.
Concentrix Cairo
Jul 2022 - Nov 2023 -1 yr, 4 months
Egypt
- Job Details:Maintained high customer satisfaction ratings through effective problem resolution. Assisted German-speaking customers with inquiries and issues.
Wasla Cairo
Dec 2019 - Dec 2020 -1 yr
Egypt
- Job Details:Provided customer support via phone, resolving issues and handling inquiries efficiently.
Education
Bachelor's Degree in Mass-Media Communication
Al-Azhar UniversityJan 2019 - Jan 2024 - 5 yr
Languages
German
FluentEnglish
FluentArabic
Fluent