3S

3laa shebl

senior account advisor at Vodafone Deutschland

Egypt

Work Experience

  • senior account advisor

    Vodafone Deutschland

    Jun 2024 - Present -1 yr

    Egypt

    • Job Details:Exceeded sales goals by identifying client needs, recommending suitable products, and closing deals, resulting in a significant increase in revenue. Efficiently managed and resolved high-level customer concerns, improving satisfaction and reducing resolution time through effective problem-solving and personalized service.
  • Client Service Representative

    Concentrix Cairo

    Jul 2022 - Nov 2023 -1 yr, 4 months

    Egypt

    • Job Details:Maintained high customer satisfaction ratings through effective problem resolution. Assisted German-speaking customers with inquiries and issues.
  • Client Service Representative

    Wasla Cairo

    Dec 2019 - Dec 2020 -1 yr

    Egypt

    • Job Details:Provided customer support via phone, resolving issues and handling inquiries efficiently.
  • Education

    • Bachelor's Degree in Mass-Media Communication

      Al-Azhar University

      Jan 2019 - Jan 2024 - 5 yr

    Skills

    • Sales
    • Contract Management
    • Communication
    • Multilingual Abilities

    Languages

    • German

      Fluent
    • English

      Fluent
    • Arabic

      Fluent
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