Basic Info

Mahmoud Abd El Wahab

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Quality Control, CDD at HSBC

Experience Details

Quality Control, CDD

Banking, Quality

Experienced (Non-Manager)

Undertake Quality Control reviews on the Client Lifecycle Management
workflows and work performed by Client Lifecycle Management
Services to ensure that the information obtained during Customer Due
Diligence is in accordance with prescribed internal control policies and
procedures.
 Act as a single point of contact on requirements and providing quality
control sampling to ensure that quality is embedded for both New to
Bank and periodic review final review and completeness check.


Company Details

HSBC (multinational)

Cairo, Egypt

More than 1000 employees

Banking

www.hsbc.com.eg

Dec 2016 to present (4 months)
Customer Due Diligence Analyst at HSBC

Experience Details

Customer Due Diligence Analyst

Banking

Experienced (Non-Manager)

Perform full-range study and analysis of corporate portfolios to
understand the customers’ industry, business operations and
activities, ownership structure, financial performance, trade alliances,
and relationships with other banks.
• Contribute in identifying and addressing findings and generating
reports on breaches that would put the bank at risk


Company Details

HSBC (multinational)

Cairo, Egypt

More than 1000 employees

Banking

www.hsbc.com.eg

Aug 2015 to Nov 2016 (1 year 3 months)
SAP FI consultant (intern) at Agile business solutions

Experience Details

SAP FI consultant (intern)

IT/Software Development, Accounting/Finance

Entry Level

• Design, configuration and testing of core FI modules.
Projects:
 Suzuki support Phase
 Egypt foods support Phase
 Modern Ind. Preparation - Blue print phase


Company Details

Agile business solutions

Cairo, Egypt

11-50 employees

Information Technology Services

N/A

Mar 2015 to Jun 2015 (3 months)
Account advisor at Raya contact center

Experience Details

Account advisor

Customer Service/Support

Experienced (Non-Manager)

• Handling customers questions and inquires in Arabic and in English.
• Handling customers complains for any issues to reach the customers satisfaction level.
• Dealing with all kind of customers from different culture and backgrounds in Arabic and English.


Company Details

Raya contact center

Maadi, Cairo, Egypt

N/A

Outsourcing/Offshoring

www.rayacorp.com

Jun 2012 to Jan 2015 (2 years 7 months)
CSR at Xceed contact center

Experience Details

CSR

Customer Service/Support

Entry Level

• Handling customers questions and inquires.
• Handling customers complains for any issues to reach the customers satisfaction level


Company Details

Xceed contact center

6th of October, Egypt

More then 1000 employees

Outsourcing/Offshoring

www.xceedcc.com

Aug 2010 to Apr 2011 (8 months)

Education

B.A Faculty of commerce, in Accounting

Education Details

B.A Faculty of commerce,

Accounting

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
2006 - 2010

Certifications

Certificate details

EDU Egypt program

Jul 2010

N/A

N/A

N/A

Information technology Institute ( ITI – Smart Village )

Completed the Data and Voice p

Certificate details

SAP Certified Application Associate - Financial Accounting with SAP ERP 6.0 EHP6

Apr 2015

98 out of 100

N/A

N/A

SAP

1. TFIN50 Financial Accounting

Training and Courses

Training/Course Details

MCIT Scholarship in SAP Fi

Apr 2015

Jupiter 2000

MCIT Scholarship (Ministry of Communication and Information Technology) in SAP Financial Accounting module

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

Account AdvisorAccountingAdaptiveArabicBankingBreaking BadCSRComputerComputer SkillsCustomer Due Diligence AnalystCustomer ServiceDetails-orientedEDU Egypt ProgramEnglishFinanceFlexibleHSBCHandles StressHard WorkerITInformation Technology ServicesInsuranceMCIT Scholarship In SAP FiManchester UnitedMicrosoft ExcelMoviesOffshoringOrganizerOutsourcingQuality AssuranceQuality ControlQuality Control, CDDSAP Certified Application Associate - Financial Accounting With SAP ERP 6.0 EHP6SAP FISAP FI ConsultantSoftware DevelopmentSupportVideo Games

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Fluent

: Advanced

Tools and Technologies

Computer Skills

Computer Skills

: Expert

: Extreme - I love it!

:

5-7 years

SAP FI

SAP FI

: Advanced

: Extreme - I love it!

:

Less than 1 year

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

customer service

customer service

: Expert

: High

:

1-3 years

Computer

Computer

: Expert

: Extreme - I love it!

:

5-7 years

accounting

accounting

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Organizer, Flexible / Adaptive, Details-oriented, Handles Stress

Online Presence

eg.linkedin.com/in/abdelwahabmahmoudhttps://www.facebook.com/mahmoud.abdelwahab.3726

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