Basic Info

Mahmoud Abd El Wahab

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Due Diligence Analyst at HSBC

Experience Details

Customer Due Diligence Analyst

Banking

Experienced (Non-Manager)

Perform full-range study and analysis of corporate portfolios to
understand the customers’ industry, business operations and
activities, ownership structure, financial performance, trade alliances,
and relationships with other banks.
• Contribute in identifying and addressing findings and generating
reports on breaches that would put the bank at risk


Company Details

HSBC (multinational)

Cairo, Egypt

N/A

Banking

www.hsbc.com.eg

Aug 2015 to present (1 year 4 months)
SAP FI consultant (intern) at Agile business solutions

Experience Details

SAP FI consultant (intern)

IT/Software Development, Accounting/Finance

Entry Level

• Design, configuration and testing of core FI modules.
Projects:
 Suzuki support Phase
 Egypt foods support Phase
 Modern Ind. Preparation - Blue print phase


Company Details

Agile business solutions

Cairo, Egypt

11-50 employees

Information Technology Services

N/A

Mar 2015 to Jun 2015 (3 months)
Account advisor at Raya contact center

Experience Details

Account advisor

Customer Service/Support

Experienced (Non-Manager)

• Handling customers questions and inquires in Arabic and in English.
• Handling customers complains for any issues to reach the customers satisfaction level.
• Dealing with all kind of customers from different culture and backgrounds in Arabic and English.


Company Details

Raya contact center

Maadi, Cairo, Egypt

N/A

Outsourcing/Offshoring

www.rayacorp.com

Jun 2012 to Jan 2015 (2 years 7 months)
CSR at Xceed contact center

Experience Details

CSR

Customer Service/Support

Entry Level

• Handling customers questions and inquires.
• Handling customers complains for any issues to reach the customers satisfaction level


Company Details

Xceed contact center

6th of October, Egypt

More then 1000 employees

Outsourcing/Offshoring

www.xceedcc.com

Aug 2010 to Apr 2011 (8 months)

Education

B.A Faculty of commerce, in Accounting

Education Details

B.A Faculty of commerce,

Accounting

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
2006 - 2010

Certifications

Certificate details

EDU Egypt program

Jul 2010

N/A

N/A

N/A

Information technology Institute ( ITI – Smart Village )

Completed the Data and Voice p

Certificate details

SAP Certified Application Associate - Financial Accounting with SAP ERP 6.0 EHP6

Apr 2015

98 out of 100

N/A

N/A

SAP

1. TFIN50 Financial Accounting

Training and Courses

Training/Course Details

MCIT Scholarship in SAP Fi

Apr 2015

Jupiter 2000

MCIT Scholarship (Ministry of Communication and Information Technology) in SAP Financial Accounting module

This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

Account AdvisorAccountingAdaptiveArabicBankingBreaking BadCSRComputerComputer SkillsCustomer Due Diligence AnalystCustomer ServiceDetails-orientedEDU Egypt ProgramEnglishFinanceFlexibleHSBCHandles StressHard WorkerITInformation Technology ServicesInsuranceMCIT Scholarship In SAP FiManchester UnitedMicrosoft ExcelMoviesOffshoringOrganizerOutsourcingSAP Certified Application Associate - Financial Accounting With SAP ERP 6.0 EHP6SAP FISAP FI ConsultantSoftware DevelopmentSupportVideo Games

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Fluent

: Advanced

Tools and Technologies

Computer Skills

Computer Skills

: Expert

: Extreme - I love it!

:

5-7 years

SAP FI

SAP FI

: Advanced

: Extreme - I love it!

:

Less than 1 year

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

customer service

customer service

: Expert

: High

:

1-3 years

Computer

Computer

: Expert

: Extreme - I love it!

:

5-7 years

accounting

accounting

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Organizer, Flexible / Adaptive, Details-oriented, Handles Stress

Online Presence

eg.linkedin.com/in/abdelwahabmahmoudhttps://www.facebook.com/mahmoud.abdelwahab.3726

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