Abdallah Mohamed Abokamel
sales and customer care specialist
Dar Alsalam, Cairo, EgyptWork Experience
Customer Service RepresentativeFull Time
Teleperformance Egypt
Oct 2016 - Present -8 yrs, 10 months
Egypt , Cairo
Telemarketing Reperestative Full Time
Centro Global Soluation
Jan 2016 - Oct 2016 -9 months
Egypt , Cairo
Account Advisor (( Smart Phones))Full Time
Jan 2014 - Dec 2015 -1 yr, 11 months
Egypt
- Job Details: Account Advisor. This is a full time position carrying considerable responsibility and integral to our continued business development and success. Handling customers’ calls following agreed scripts and processes to guarantee consistency and meeting of global requirements and standards. Department: Operations Project: Etisalat CCC –Smart Phone
Senior AccountantFull Time
International Group Training Accountants IGTA
Oct 2013 - Jan 2014 -3 months
Egypt , Gharbia
Education
Bachelor Degree In English Accounting in Accounting
Tanta UniversityJan 2009 - Jan 2013 - 4 yr
High School - Thanaweya Amma
Ibshawai Secondery schoolJan 2009
Achievements
Graduation from faculty of commerce. English section
Skills
- Internet
- Microsoft Word
- Microsoft Office
- Process Modeling
- Marketing and Sales
- Microsoft Excel
- Accounting
- Microsoft Windows
- Microsoft Outlook
- Adobe Photoshop
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Languages
Arabic
FluentEnglish
FluentFrench
Intermediate
Training & Certifications
On Trac ( BPO & Contact center opertaions )
Raya Contact center·2016Quality Top Acheiver of Q3 of the year 2014 @ Raya contact center Certification
Raya contact center ·2014Professional Financial Accountant (PFA)
International Group Training Accountants IGTA ·2013Professional Financial Accountant (PFA) Certificate
International Group Training Accountants IGTA ·2013Microsoft Office 2010
Tanta University, Faculty of commerce, Academic Computer Center (ACC).·2013EDUEgypt Business Process Outsourcing Skills
Information Technology Institute (ITI)·2013ITI EDUEgypt Business Process Outsourcing Skills Certification
Information Technology Institute (ITI)·2013Microsoft Office 2010 Certificate
Tanta University, Faculty of commerce, Academic Computer Center (ACC).·2013Professional Diploma in Human Resource Management.
Life Academy-Leaders Club (Certificate No.G.118).·2013Professional Diploma in Human Resource Management Certification
Life Academy-Leaders Club·2013Professional Diploma in Customer Services & Public Relations.
Life Academy-Leaders Club (Certificate No.D.126).·2013Professional Diploma in Customer Services & Public Relations Certification
Life Academy-Leaders Club·2013Professional Diploma in Marketing.
Life Academy-Leaders Club (Certificate No.F.93).·2012Professional Diploma in Sales.
Life Academy-Leaders Club (Certificate No.G.85).·2012Training Program of Self developing and Building relations
Social Fund for Development (SFD) (Gharbia Office). ·2012Professional Diploma in Marketing Certification.
Life Academy-Leaders Club ·2012Professional Diploma in Sales Certification
Life Academy-Leaders Club·2012Training Program of Self developing and Building relations Apreciation Certificate
Social Fund for Development (SFD) (Gharbia Office).·2012Professional Diploma in Managerial Skills. (PDMS)
Life Academy-Leaders Club (Certificate No.B.34).·2012Professional Diploma in Managerial Skills. (PDMS) Certification
Life Academy-Leaders Club (Certificate No.B.34).·2012International Computer Driving License Training
Tanta University, Faculty of commerce, Academic Computer Center (ACC).·2012International Computer Drivivng Licence (ICDL) V.04 Certification
ECDL Foundation & UNISCO·2012