Basic Info

Abdallah Abokamel

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Account Advisor (( Smart Phones)) at Raya Contact Center (( LOB )) Etisalat UAE.

Experience Details

Account Advisor (( Smart Phones))

Customer Service/Support

Experienced (Non-Manager)


Account Advisor.
This is a full time position carrying considerable responsibility and integral to our continued business development and success.

Handling customers’ calls following agreed scripts and processes to guarantee consistency and meeting of global requirements and standards.



Department: Operations
Project: Etisalat CCC –Smart Phone


Company Details

Raya Contact Center (( LOB )) Etisalat UAE.

Maadi, Cairo, Egypt

More then 1000 employees

Telecommunications

http://www.rayacc.com/

Jan 2014 to present (2 years 11 months)
Telemarketing Reperestative at Centro Global Soluation

Experience Details

Telemarketing Reperestative

Marketing/PR/Advertising

Experienced (Non-Manager)

N/A


Company Details

Centro Global Soluation

Maadi, Cairo, Egypt

101-500 employees

Business Services - Other

http://www.centroglobalsolutions.com/

Jan 2016 to present (11 months)
Team Delegate (( Smart Phones)) at Raya Contact Center (( LOB )) Etisalat UAE.

Experience Details

Team Delegate (( Smart Phones))

Customer Service/Support

Manager

N/A


Company Details

Raya Contact Center (( LOB )) Etisalat UAE.

Maadi, Cairo, Egypt

N/A

Telecommunications

http://www.rayacorp.com/

Nov 2014 to Jan 2016 (1 year 2 months)
Team leader ((mobile services english)) at Raya Contact Center (( LOB )) Etisalat UAE.

Experience Details

Team leader ((mobile services english))

Customer Service/Support

Manager

N/A


Company Details

Raya Contact Center (( LOB )) Etisalat UAE.

Maadi, Cairo, Egypt

N/A

Telecommunications

http://www.rayacorp.com/

Mar 2015 to Jan 2016 (10 months)
Senior Accountant at International Group Training Accountants IGTA

Experience Details

Senior Accountant

Accounting/Finance

Experienced (Non-Manager)

N/A


Company Details

International Group Training Accountants IGTA

Tanta, Egypt

11-50 employees

Accounting and Auditing Services

www.igta.net

Oct 2013 to Jan 2014 (3 months)
Responsible Marketing And Sales at Life Academy for training and consultation

Experience Details

Responsible Marketing And Sales

Marketing/PR/Advertising

Entry Level

•Duties:
Developing Marketing Plans (Targeting, Replacement and Marketing Mix).
Planning for Advertising Campaigns and Executing the Electronic Marketing on social network such as face book.
Building and leading the marketing team toward achieving the strategic goal of the organization.
Identify the customer needs.
Making Sales Presentation.
Handling customer objections.
Selling process techniques.
Building a long-term relationship with customers.


Company Details

Life Academy for training and consultation

Tanta, Egypt

1-10 employees

Education, Recruitment and Staffing, Business Services - Other

https://www.facebook.com/LifeAcademyLeadersClub

Dec 2011 to May 2013 (1 year 5 months)

Achievements


Since I joined Raya as csr in etisalat UAE smart phones project I became nd still the top achiever of the floor with all metrics .


Great experience added alot to my knowledge and experience.


Acheiving the target for the team. Ptoved my self to get pro


Leading the team and achieve the best results.


Finishing the training and got certified


Marketing Project For Life cademy For Training and consultation:
November 2012 – May 2013

Creating and managing the official marketing page of Life Academy for Training And Consultation as admin1 : Abdallah.
Also making Designs For Marketing Flyers and Images.
Respond to customer requists.
Advertise for new courses and creating and organizing events.


Graduation from faculty of commerce. English section

Education

Bachelor Degree In English Accounting in Accounting

Education Details

Bachelor Degree In English Accounting

Accounting, Busines Administration, English Commerce

Faculty of Commerce, Tanta university, Egypt

Not specified

N/A

N/A

Faculty of Commerce, Tanta university
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Ibshawai Secondery school

Egypt

2009

B / Very Good / 75 - 85%

N/A

Ibshawai Secondery school
2009

Certifications

Certificate details

ITI EDUEgypt Business Process Outsourcing Skills Certification

Sep 2013

N/A

N/A

N/A

Information Technology Institute (ITI)

•The Training covered the foll

Certificate details

International Computer Drivivng Licence (ICDL) V.04 Certification

Feb 2012

N/A

N/A

UN10187928

ECDL Foundation & UNISCO

The 7 modules required for the granting of the International Computer Driving License.
Word, Excel, PowerPoint, Outlook, Access, Information Technology, Windows and Internet Browsing.

Certificate details

Professional Diploma in Managerial Skills. (PDMS) Certification

May 2012

N/A

N/A

B.34

Life Academy-Leaders Club (Certificate No.B.34).

N/A

Certificate details

Professional Diploma in Marketing Certification.

Nov 2012

N/A

N/A

F.93

Life Academy-Leaders Club

N/A

Certificate details

Professional Diploma in Customer Services & Public Relations Certification

Feb 2013

N/A

N/A

D.126

Life Academy-Leaders Club

N/A

Certificate details

Professional Diploma in Sales Certification

Nov 2012

N/A

N/A

G.85

Life Academy-Leaders Club

N/A

Certificate details

Professional Diploma in Human Resource Management Certification

Apr 2013

N/A

N/A

G.118

Life Academy-Leaders Club

N/A

Certificate details

Microsoft Office 2010 Certificate

Sep 2013

N/A

N/A

N/A

Tanta University, Faculty of commerce, Academic Computer Center (ACC).

N/A

Certificate details

Professional Financial Accountant (PFA) Certificate

Dec 2013

N/A

N/A

N/A

International Group Training Accountants IGTA

N/A

Certificate details

Training Program of Self developing and Building relations Apreciation Certificate

Nov 2012

N/A

N/A

N/A

Social Fund for Development (SFD) (Gharbia Office).

N/A

Certificate details

Quality Top Acheiver of Q3 of the year 2014 @ Raya contact center Certification

Sep 2014

100 out of 100

N/A

N/A

Raya contact center

Quality Top achiever as csr in smartphones project etisalat UAE @ Raya contact center ( lob )

Training and Courses

Training/Course Details

Professional Diploma in Managerial Skills. (PDMS)

May 2012

Life Academy-Leaders Club (Certificate No.B.34).

The Training covered the following: Strategic and operational planning (SWOT analysis) Time management. Problem solving. Advanced Communication skills Team work Skills.

Training/Course Details

Professional Diploma in Marketing.

Nov 2012

Life Academy-Leaders Club (Certificate No.F.93).

•The Training covered the following: Develop a marketing research. Market Segmentation. Develop Marketing Plans (Targeting, Replacement and Marketing Mix). Negotiation Skills.

Training/Course Details

Professional Diploma in Customer Services & Public Relations.

Feb 2013

Life Academy-Leaders Club (Certificate No.D.126).

•The Training covered the following: collaborative communication skills. Positive trends for customer service. Managing customer expectations. Managing customer complaints. Dealing with difficult types of Customers. The requirements for excellence in customer service. Design and development services provided to customers.

Training/Course Details

Professional Diploma in Sales.

Nov 2012

Life Academy-Leaders Club (Certificate No.G.85).

•The Training covered the following: Identify the customer needs. Making Sales Presentation. Handling customer objections. Selling process techniques. Building a long-term relationship with customers.

Training/Course Details

Professional Diploma in Human Resource Management.

Apr 2013

Life Academy-Leaders Club (Certificate No.G.118).

The Training covered the following: Strategic Human Resource Management Organizational structure Job analysis and Job description Personnel Planning and Recruitment. Training and development. Performance Management.

Training/Course Details

Training Program of Self developing and Building relations

Nov 2012

Social Fund for Development (SFD) (Gharbia Office).

The Training covered the following: How to communicate with yourself and with others, Gohari window. How to build relations with different Types of communication styles.

Training/Course Details

Microsoft Office 2010

Sep 2013

Tanta University, Faculty of commerce, Academic Computer Center (ACC).

Word, Excel, PowerPoint, Outlook, Windows and Internet Browsing 2010.

Training/Course Details

EDUEgypt Business Process Outsourcing Skills

Sep 2013

Information Technology Institute (ITI)

The Training covered the following: Soft Skills (Customer Service including Assertive Behavior and Handling Irate Customers , Time Management, , Communication skills, Presentation skills, and Team Work) Voice and Accent (Global Language, Consonant and Vowel Sounds, and Syllables and Syllabic Stress) Grammar and Sentence Structure PC Skills (MS Office, Internet Search Basics and Browsing, Typing Techniques) Analytical Skills Aptitude (Numerical Ability, Logical Reasoning, and Attention to Details)

Training/Course Details

Professional Financial Accountant (PFA)

Dec 2013

International Group Training Accountants IGTA

•The Training covered the following: Accounting definition. Principles and accounting assumptions and limitations. Legal forms of companies. Accounting system components. Preparing Journal Entries. Restrictions inventory adjustments. The preparation of the financial statements in accordance with the Accounting Standards. Financial Analysis of the financial statements. Electronic accounting using the Excel program. Diploma in Accounting Contracting.

Training/Course Details

International Computer Driving License Training

Feb 2012

Tanta University, Faculty of commerce, Academic Computer Center (ACC).

Word, Excel, PowerPoint, Outlook, Windows and Internet Browsing.

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

Account Advisor (( Smart Phones))AccountingAccounting And Auditing ServicesAdobe PhotoshopArabicBusines AdministrationBusiness Services - OtherCall Cenetr / Business Process OutsourcingCommunicatorComputer SoftwareCreative DesigningCustomer ServiceDriving CarsEDUEgypt Business Process Outsourcing SkillsEducationEnglishEnglish CommerceFinanceFrenchHard WorkerHobbiesITI EDUEgypt Business Process Outsourcing Skills CertificationInsuranceInternational Computer Driving License TrainingInternational Computer Drivivng Licence (ICDL) V.04 CertificationInternetLeaderMarketingMarketing And SalesMicrosoft ExcelMicrosoft OfficeMicrosoft Office 2010Microsoft Office 2010 CertificateMicrosoft OutlookMicrosoft WindowsMicrosoft WordPlannerPresenterProfessional Diploma In Customer Services & Public Relations CertificationProfessional Diploma In Customer Services & Public Relations.Professional Diploma In Human Resource Management CertificationProfessional Diploma In Human Resource Management.Professional Diploma In Managerial Skills. (PDMS)Professional Diploma In Managerial Skills. (PDMS) CertificationProfessional Diploma In Marketing Certification.Professional Diploma In Marketing.Professional Diploma In Sales CertificationProfessional Diploma In Sales.Professional Financial Accountant (PFA)Professional Financial Accountant (PFA) CertificateQuality Top Acheiver Of Q3 Of The Year 2014 @ Raya Contact Center CertificationRecruitment And StaffingResponsible Marketing And SalesSenior AccountantSocial Networks (Face BookSportsSupportSwimmingTeam Delegate (( Smart Phones))Team Leader ((mobile Services English))TechnologiesTelecommunicationsTelemarketing ReperestativeTraining Program Of Self Developing And Building RelationsTraining Program Of Self Developing And Building Relations Apreciation CertificateTwitter ...)Video GamesWatching Movies

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

3-5 years

Internet

Internet

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

5-7 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: Extreme - I love it!

:

3-5 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Extreme - I love it!

:

1-3 years

Accounting

Accounting

: Intermediate

: High

:

1-3 years

Fields of Expertise

Marketing and Sales

Marketing and Sales

: Advanced

: Extreme - I love it!

:

1-3 years

Accounting

Accounting

: Advanced

: High

:

1-3 years

Call Cenetr / Business Process Outsourcing

Call Cenetr / Business Process Outsourcing

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Planner, Communicator, Hard worker, Presenter

Online Presence

http://www.linkedin.com/profile/view?id=265629552&trk=nav_responsive_tab_profile_pichttps://www.facebook.com/abdallah.abokamel

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