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Abdallah Mohamed Abokamel

sales and customer care specialist

Cairo, Egypt
  • Internet
  • Microsoft Word
  • Microsoft Office
  • Call Cenetr / Business Process Outsourcing
  • Marketing and Sales

Work Experience

  • Customer Service Representative at Teleperformance Egypt

    Oct 2016 to present · 1 Years 6 Months
  • Telemarketing Reperestative at Centro Global Soluation

    Jan 2016 to Oct 2016 · 10 Months
  • Team leader ((mobile services english)) at Raya Contact Center (( LOB )) Etisalat UAE.

    Mar 2015 to Jan 2016 · 11 Months
  • Account Advisor (( Smart Phones)) at Raya Contact Center (( LOB )) Etisalat UAE.

    Jan 2014 to Dec 2015 · 1 Years 3 Months

View 3 more experiences

Education

  • Bachelor Degree In English Accounting in Accounting

    Faculty of Commerce, Tanta university - Egypt 2009 to 2013 · 4 Years
  • High School - Thanaweya Amma

    Ibshawai Secondery school - Egypt 2009

Achievments

Graduation from faculty of commerce. English section

Skills
Tools and Fields of Expertise

  • Internet
  • Microsoft Word
  • Microsoft Office
  • Call Cenetr / Business Process Outsourcing
  • Marketing and Sales
  • Microsoft Excel
  • Accounting
  • Microsoft Windows
  • Microsoft Outlook
  • Adobe Photoshop
  • Accounting

Languages

  • Arabic

    Fluent
  • English

    Fluent
  • French

    Intermediate

Training & Certifications

  • On Trac ( BPO & Contact center opertaions )

    Raya Contact center · 2016
  • Quality Top Acheiver of Q3 of the year 2014 @ Raya contact center Certification

    Raya contact center · 2014
  • Professional Financial Accountant (PFA)

    International Group Training Accountants IGTA · 2013
  • Professional Financial Accountant (PFA) Certificate

    International Group Training Accountants IGTA · 2013
  • Microsoft Office 2010

    Tanta University, Faculty of commerce, Academic Computer Center (ACC). · 2013
  • ITI EDUEgypt Business Process Outsourcing Skills Certification

    Information Technology Institute (ITI) · 2013
  • EDUEgypt Business Process Outsourcing Skills

    Information Technology Institute (ITI) · 2013
  • Microsoft Office 2010 Certificate

    Tanta University, Faculty of commerce, Academic Computer Center (ACC). · 2013
  • Professional Diploma in Human Resource Management.

    Life Academy-Leaders Club (Certificate No.G.118). · 2013
  • Professional Diploma in Human Resource Management Certification

    Life Academy-Leaders Club · 2013
  • Professional Diploma in Customer Services & Public Relations.

    Life Academy-Leaders Club (Certificate No.D.126). · 2013
  • Professional Diploma in Customer Services & Public Relations Certification

    Life Academy-Leaders Club · 2013
  • Training Program of Self developing and Building relations

    Social Fund for Development (SFD) (Gharbia Office). · 2012
  • Professional Diploma in Sales Certification

    Life Academy-Leaders Club · 2012
  • Professional Diploma in Sales.

    Life Academy-Leaders Club (Certificate No.G.85). · 2012
  • Training Program of Self developing and Building relations Apreciation Certificate

    Social Fund for Development (SFD) (Gharbia Office). · 2012
  • Professional Diploma in Marketing Certification.

    Life Academy-Leaders Club · 2012
  • Professional Diploma in Marketing.

    Life Academy-Leaders Club (Certificate No.F.93). · 2012
  • Professional Diploma in Managerial Skills. (PDMS) Certification

    Life Academy-Leaders Club (Certificate No.B.34). · 2012
  • Professional Diploma in Managerial Skills. (PDMS)

    Life Academy-Leaders Club (Certificate No.B.34). · 2012
  • International Computer Drivivng Licence (ICDL) V.04 Certification

    ECDL Foundation & UNISCO · 2012
  • International Computer Driving License Training

    Tanta University, Faculty of commerce, Academic Computer Center (ACC). · 2012