Basic Info

Ahmed abbas

3 years

Giza Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Adviser at Vodafone Egypt, U.K account

Experience Details

Senior Adviser

Customer Service/Support

Experienced (Non-Manager)

 Advise customers on their billing queries based on their credit risk & financial history. Thus delivering optimum resolutions for both the customer & the business.
 Ensure service level agreements are met and maintained.
 Communicate positively with all involved stakeholders in order to deliver world-class Customer Service at all times.
 Increasing the profits of our business by offering added value services while maintaining our customer’s interest.


Company Details

Vodafone Egypt, U.K account (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications, Computer Networking , Consumer Services

www.vodafone.com

Aug 2015 to present (1 year 4 months)
Customer care agent at Stream global services

Experience Details

Customer care agent

Customer Service/Support

Student

N/A


Company Details

Stream global services (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Jul 2012 to Nov 2012 (4 months)
Sales representative at Golden eagle bazaar

Experience Details

Sales representative

Marketing/PR/Advertising

Entry Level

N/A


Company Details

Golden eagle bazaar

Giza, Egypt

11-50 employees

Retail

N/A

Jan 2011 to May 2011 (4 months)
Secretary at Dawd Center

Experience Details

Secretary

Operations/Management

Student

N/A


Company Details

Dawd Center

Cairo, Egypt

11-50 employees

Education

N/A

Jul 2010 to Mar 2011 (8 months)

Achievements


Achieved the highest rate of sale offers within the least work time.
made the highest deal ever for 1200 Dollars for only one piece of Art.


Education

Bachelor of Al-Alsun Faculty in English

Education Details

Bachelor of Al-Alsun Faculty

English , German , Arabic

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Sadat Military Secondary School

Egypt

2008

A / Excellent / 85 -100%

N/A

El Sadat Military Secondary School
2008

Certifications

Certificate details

Berlitz English

Apr 2012

79%

N/A

N/A

Berlitz English

N/A

TOEFL
Aug 2012

Certificate details

TOEFL

Aug 2012

91%

N/A

N/A

Ain Shams University

N/A

Certificate details

presentation skills

Jan 2012

100%

N/A

N/A

Bridges Foundation

N/A

Training and Courses

Training/Course Details

Human Resources and presentation skills

Jan 2012

Bridges Foundation

N/A

Training/Course Details

Education skills

Jul 2016

Fayoum university, faculty of education

N/A

Training/Course Details

Time Management

May 2015

Ain shams university

the course included planning skills, setting goals, the ability of drawing proper strategies for achieving goals.

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AmbitionsArabicBerlitz EnglishCo-operationCommitmentComputer NetworkingConfidenceConsumer ServicesCustomer Care AgentCustomer ServiceEducationEducation SkillsEnglishFrenchGermanHard WorkerHard WorkingHuman Resources And Presentation SkillsMO ApplicationsManagementMarketingMicrosoft OfficePDF ViewerPersistentPhotoshopPresentation SkillsPresenterProblem SolverRetailSales RepresentativeSecretarySelf-challengeSenior AdviserSportStream Global ServicesSupportSupportiveTOEFLTeachingTeam-workingTelecommunicationsTime ManagementTraining And Team LeadingVodafone Egypt, U.K Account

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

German

German

: Intermediate

: Advanced

: Intermediate

: Intermediate

Tools and Technologies

PDF viewer

PDF viewer

: Advanced

: High

:

Less than 1 year

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

3-5 years

Photoshop

Photoshop

: Beginner

: High

:

Less than 1 year

Fields of Expertise

MO applications

MO applications

: Expert

: Extreme - I love it!

:

1-3 years

teaching

teaching

: Expert

: Extreme - I love it!

:

3-5 years

marketing

marketing

: Intermediate

: High

:

Less than 1 year

training and team leading

training and team leading

: Intermediate

: High

:

1-3 years

Key Skills

Hard worker, Presenter, Problem Solver, Persistent, Supportive

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