Basic Info

Zeinab Mohamed

7 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Billing & Revenue assurance supervisior at Etisal Int

Experience Details

Billing & Revenue assurance supervisior

Accounting/Finance

Experienced (Non-Manager)


 Follow up issuing invoices on monthly basis on its due dates.
 Ensure Service is priced correctly & covered the right provided service.
 Follow up invoices collection & cash flow, settling any due Invoices with clients.
 Ensure all clients remain informed on their due outstanding debts & deadlines.
 Manage all sources related to revenue & cost impacting issues “Lost revenue & over cost “.
 Review the latest financial statements of business center portfolio & analyze revenue management metrics.


Company Details

Etisal Int (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Jan 2015 to present (1 year 11 months)
Call center Teamleader at Etisal INT /Etisalat Misr project

Experience Details

Call center Teamleader

Customer Service/Support

Experienced (Non-Manager)

Managing day to day planning and cover all operational tasks on the floor to meet the required service level achieve daily metrics.
• Conducting performance appraisal for the team.
• Providing feedback, coaching and ongoing development to meet client and quality expectations.
• Ensure that all the agent metrics are achieved (schedule, adherence, quality, attendance, and attitude)


Company Details

Etisal INT /Etisalat Misr project (multinational)

Giza, Egypt

More than 1000 employees

Consumer Services

www.etisal-int.com

Sep 2014 to Dec 2014 (3 months)
Call center Teamleader "Mo'men & Pizza King" at Etisal

Experience Details

Call center Teamleader "Mo'men & Pizza King"

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Etisal

Egypt

More than 1000 employees

Consumer Services

N/A

Jan 2014 to Aug 2014 (7 months)
Call center Team leader at Etisal Int / Mobily KSA project

Experience Details

Call center Team leader

Customer Service/Support

Experienced (Non-Manager)

Managing day to day planning and cover all operational tasks on the floor to meet the required service level & achieve daily metrics.
Conducting performance appraisal for the team.
Providing feedback, coaching and ongoing development to meet client and quality expectations.
Ensure that all the agent metrics are achieved (schedule, adherence, quality, attendance, and attitude)


Company Details

Etisal Int / Mobily KSA project

Giza, Egypt

N/A

Consumer Services

www.etisal-int.com

Nov 2011 to Dec 2013 (2 years 1 month)
Call center Team leader at Etisal Int /etisalat UAE project

Experience Details

Call center Team leader

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Etisal Int /etisalat UAE project (multinational)

Giza, Egypt

More than 1000 employees

Consumer Services , Consumer Services

N/A

May 2010 to Oct 2011 (1 year 5 months)
Call center Agent at Etisal INT

Experience Details

Call center Agent

Customer Service/Support

Experienced (Non-Manager)

 Resolves customer complaints & problems and handles customer inquiries aiming for customer satisfaction.
 Achieve communicates return to queue, short answered calls, and abandoned percentage communicated targets.
 Achieve quality communicated targets
 Alerts the Team Leader on issues or concerns that require escalation
 Participates in individual & team training/meetings to bring knowledge up-to-date


Company Details

Etisal INT

Giza, Egypt

More then 1000 employees

Consumer Services

www.etisal-int.com

Jul 2009 to May 2010 (10 months)

Education

Bachelor's Degree in English Language and Literature

Education Details

Bachelor's Degree

English Language and Literature, General

Faculty of Alsun, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Alsun
2005 - 2009
Bachelor in Alsun Faculty

Education Details

Bachelor

Alsun Faculty

Ain Shams University, Egypt

C / Good / 65 - 75%

English Dep

French second language

Ain Shams University
2005 - 2009
Vocational in secondary

Education Details

Vocational

secondary

Narmer Language School, Egypt

A / Excellent / 85 -100%

00

000

Narmer Language School
1999 - 2005

Training and Courses

Training/Course Details

1. Performance Management Leadership 2. Human development (Communication skills, Business etiquette, Soft skills). 3. Effective coaching / development plan. 4. Leader ship skills and Motivation program / Management styles. 5. ICDL (Microsoft office and in

Sep 2015

different places

1. Performance Management Leadership 2. Human development (Communication skills, Business etiquette, Soft skills). 3. Effective coaching / development plan. 4. Leader ship skills and Motivation program / Management styles. 5. ICDL (Microsoft office and internet) 6. Simultaneous translation.

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

1. Performance Management Leadership 2. Human Development (Communication Skills, Business Etiquette, Soft Skills). 3. Effective Coaching / Development Plan. 4. Leader Ship Skills And Motivation Program / Management Styles. 5. ICDL (Microsoft Office And InAccountingAdaptiveAlsun FacultyAnalyticalArabicBilling & Revenue Assurance SupervisiorBusiness-orientedCall Center AgentCall Center Team LeaderCall Center TeamleaderCall Center Teamleader "Mo'men & Pizza King"Consumer ServicesCreativeCustomer ServiceEnglishEnglish Language And LiteratureEtisal INT /Etisalat Misr ProjectEtisal IntEtisal Int /etisalat UAE ProjectFinanceFlexibleFrenchGeneralHard WorkerInsuranceSecondarySupport

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Key Skills

Analytical, Business-oriented, Hard worker, Creative, Flexible / Adaptive

Online Presence

zeinab elsayed

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