Basic Info

Ihap Elwasifi

8 years

Dubai, United Arab Emirates

Bachelor's Degree

Experienced

Work Experience

Customer Service Representative at RTA (Roads and Transport Authority)

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

* Effectively Manage & Answering a lot of incoming calls.
* Making sure that all Telephone Calls is answered promptly.
* Accurately updating customer records with information.
* Providing advice, accurate information and assistance to callers
* Dealing with a customer’s queries, requests, orders or complaints.
* Following up customers by calling them back when it’s necessary.


Company Details

RTA (Roads and Transport Authority)

Dubai, United Arab Emirates

More than 1000 employees

Transportation

https://www.rta.ae/wps/portal/rta/ae/home/!ut/p/z1/dc3NCoJAFAXgp3HrvcOYWTsl0AaLRrR0NjHC-IOiMk35-hkFberszuGDAwJyEIN8tLU07TjIfumFcK9HRCdEh8Rh5iL6WcL5mSUUd2u4gADxIifiRQGSGGkaLISnjG_YPiL0A_BPfAQGou7H8n3nDyX1ahBaVUorbd_1MjfGTFsLLZzn2dZG2lJZ-Es3481A_lUwdV11MKvi

Apr 2016 to present (8 months)
Customer Service Representative at Samsung

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

* Check the satisfaction level based on a standard set of questions.
* Resolve problems by clarifying issues; researching and exploring answers.
* Manage large amounts of outbound calls in a timely manner.
* listen to objections and handle them effectively.
* Enter the details of every call in the system as required by the company.
* Follow communication “scripts” when handling different topics.


Company Details

Samsung

Dubai, United Arab Emirates

More than 1000 employees

Consumer Services

http://www.samsung.com/us/aboutsamsung/

Apr 2015 to Apr 2016 (1 year)
Senior Customer Service Representative at Vodafone Egypt

Experience Details

Senior Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)


* Sell Vodafone services and products according to customer needs, and provide customers with requested information.
* Furnish / implement & enhance after selling services and keep proper database for customers.
* Make all sales report and system transaction.
* Handle all multi-skills function (i.e cash - inventory).
* Ensure the quality of the services provided.
* Responsible of achieving the team monthly quota.
* Help the company to achieve their goals


Company Details

Vodafone Egypt

Cairo, Egypt

More than 1000 employees

Telecommunications

http://www.vodafone.com.eg/vodafoneportalWeb/en/myWorld_mainPage

Jun 2014 to Apr 2015 (10 months)
Sales and marketing officer at Al Hassan & Al Hussien Group For Industrial Investment & Commercial

Experience Details

Sales and marketing officer

Marketing/PR/Advertising

Entry Level

I have been open a new business markets in Kuwait and Saudi Arabia by a visits and provide special deals to customers by creating a marketing plan with the study of the Arab market to determine the appropriate plan.
* my responsibility: Preparing, planning and project managing the publication of all publicity material to maximize brand promotion. Creating marketing campaigns and working with the company's external PR agency to see them executed. Planning and project managing marketing events and evaluating their success.


Company Details

Al Hassan & Al Hussien Group For Industrial Investment & Commercial

Cairo, Egypt

501-1000 employees

Food and Beverage Production

http://www.hhfis.com/about.html

Nov 2013 to Jun 2014 (7 months)
Customer Service Representative at Etisalat company

Experience Details

Customer Service Representative

Sales/Retail

Experienced (Non-Manager)


* Advising customers to get the better rate plan or services.
* Handling and resolving customer complaints.
* Adding new services such as mobile, fixed line and internet.
* Advising customers to buy the better product in the best time.
* Set up new customer accounts.
* Aware about our competitor deals and offers.
* Make an action plan to over achieve my target and help my team to achieve the store target.


Company Details

Etisalat company (multinational)

portsaid, Egypt

More than 1000 employees

Telecommunications

www.Etisalat.com

Oct 2010 to Oct 2013 (3 years)
Retail sales executive at Mobinil mobile company

Experience Details

Retail sales executive

Sales/Retail

Experienced (Non-Manager)


* Approaching customers and helping them with their needs.
* Assisting the management team in maximizing the stores sales and profitability.
* Describing or demonstrating in detail a product and its benefits to customers.
* Assisting customers with their enquiries.
* Putting up posters and promotional material for sales etc.
* Completing all necessary paper work at the start and end of shift.
* Replenishing stock on shelves. Identify trends in complaints and highlight to
the relevant managers.


Company Details

Mobinil mobile company (multinational)

portsaid, Egypt

More than 1000 employees

Telecommunications

www.mobinil.com

Aug 2008 to Sep 2010 (2 years 1 month)

Achievements


Achieving the highest target for 6 months, which made me a candidate for the position of team leader


Achieving Target branch for a period 6 months


I have been open a new business markets in Kuwait and Saudi Arabia by a visits and provide special deals to customers by creating a marketing plan with the study of the Arab market to determine the appropriate plan.



Achieve the personal target and the team target For 3 years making branch be higher branches all over Egypt in customer service and sales


Best seller in 2009


Egypt Championship for juniors in snooker

Education

Bachelor of Business Administration and Information Systems in Business Administration

Education Details

Bachelor of Business Administration and Information Systems

Business Administration

High Institute of Management & Computer science in Damietta city-Egypt, Egypt

B / Very Good / 75 - 85%

N/A

N/A

High Institute of Management & Computer science in Damietta city-Egypt
2003 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Amoon

Egypt

2003

B / Very Good / 75 - 85%

N/A

Amoon
2003

Certifications

Certificate details

marketing and sales

Dec 2012

N/A

N/A

N/A

Ertiqa Group For Administrative Development

N/A

customer service
Nov 2013

Certificate details

customer service

Nov 2013

N/A

N/A

N/A

Ertiqa Group For Administrative Development

N/A

Certificate details

communication skills

Jun 2013

N/A

N/A

N/A

Ertiqa Group For Administrative Development

N/A

Certificate details

leadership skills

Mar 2013

N/A

N/A

N/A

Ertiqa Group For Administrative Development

N/A

Training and Courses

Training/Course Details

ICDL

May 2006

cairo university

N/A

Training/Course Details

English language course

May 2004

YAT

N/A

Training/Course Details

leadership skills

Mar 2013

Ertiqa Group For Administrative Development

N/A

Training/Course Details

communication skills

Jun 2013

Ertiqa Group For Administrative Development

N/A

Training/Course Details

customer service

Nov 2013

Ertiqa Group For Administrative Development

N/A

Training/Course Details

marketing and sales

Dec 2012

Ertiqa Group For Administrative Development

N/A

This profile is fresh!
Last update 30 days ago.

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Profile Skills and Keywords

AnalyticalArabicBilliards SnookerBusiness AdministrationBusiness DevelopmentCall CenterChessCommunication SkillsCommunicatorConsumer ServicesCustomer ServiceCustomer Service RepresentativeEnglishEnglish Language CourseEtisalat CompanyFood And Beverage ProductionHard WorkerICDLInternetLeadership SkillsMarketingMarketing And SalesMicrosoft ExcelMicrosoft PowerPointMicrosoft WordMobinil Mobile CompanyOrganizerPlannerReadingRetailRetail Sales ExecutiveRunningSalesSales And Marketing OfficerSenior Customer Service RepresentativeSupportSwimmingTelecommunicationsTransportation

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Intermediate

: Advanced

: Intermediate

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Medium

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: Medium

:

1-3 years

Microsoft Word

Microsoft Word

: Intermediate

: High

:

3-5 years

Fields of Expertise

customer service

customer service

: Expert

: Extreme - I love it!

:

3-5 years

sales

sales

: Advanced

: High

:

3-5 years

call center

call center

: Advanced

: High

:

1-3 years

marketing

marketing

: Beginner

: Medium

:

1-3 years

Key Skills

Analytical, Planner, Communicator, Hard worker, Organizer

Online Presence

https://www.linkedin.com/in/ihab-elwassifi-973774126?trk=hp-identity-namehttp://www.bayt.com/en/mycvs/

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