Ihap moustafa Elwasifi

Customer Service Representative Full Time

• Job Details: * Effectively Manage & Answering a lot of incoming calls. * Making sure that all Telephone Calls is answered promptly. * Accurately updating customer records with information. * Providing advice, accurate information and assistance to callers * Dealing with a customer’s queries, requests, orders or complaints. * Following up customers by calling them back when it’s necessary.

Customer Service Representative Full Time

• Job Details:* Check the satisfaction level based on a standard set of questions. * Resolve problems by clarifying issues; researching and exploring answers. * Manage large amounts of outbound calls in a timely manner. * listen to objections and handle them effectively. * Enter the details of every call in the system as required by the company. * Follow communication “scripts” when handling different topics.

senior Customer Service RepresentativeFull Time

• Job Details: * Sell Vodafone services and products according to customer needs, and provide customers with requested information. * Furnish / implement & enhance after selling services and keep proper database for customers. * Make all sales report and system transaction. * Handle all multi-skills function (i.e cash - inventory). * Ensure the quality of the services provided. * Responsible of achieving the team monthly quota. * Help the company to achieve their goals