Basic Info

Remon Hanna

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Social Media Specialist at Brisk Digital Marketing

Experience Details

Social Media Specialist

Marketing/PR/Advertising

Experienced (Non-Manager)

• Responsible for planning, composing, and managing day-to-day social media communications, including advertisements. The use of social media analytics to track engagement and identify emerging industry trends to develop overall social media presence.
•Build and execute social media strategy through competitive research, platform determination, benchmarking, and messaging and audience identification.
•Generate, edit, publish and share daily content that builds meaningful connections and encourages community members to take action
Set up and optimize client’s pages within each platform to increase the visibility of company’s social content.


Company Details

Brisk Digital Marketing

Giza, Egypt

51-100 employees

Marketing and Advertising

http://briskdigi.com/

Jan 2016 to present (11 months)
Marketing Specialist at Onelink Contact Center

Experience Details

Marketing Specialist

Marketing/PR/Advertising

Experienced (Non-Manager)

• Manage and reply of social media inquiries.
• Facebook Ads management.
• Designs ads for different platforms.
• Creates content writing and Creative content.
• Coordination with printing houses.
• Events management.
• Analyzing campaigns impact and working on improvements.
• Designs and Branding for the Company.
• Responsible for Leads generation to the HR department for hiring.
• Designed and managing of the Company’s website and keep it updated.
• Managing the production of marketing materials, including Business cards, Flyers, leaflets, posters and Mock-ups.


Company Details

Onelink Contact Center

Giza, Egypt

51-100 employees

Consumer Services

www.onelinkegy.com

Oct 2014 to Dec 2015 (1 year 2 months)
Storage Technical Support Professional at Convergys Egypt

Experience Details

Storage Technical Support Professional

Customer Service/Support

Experienced (Non-Manager)

• Performing diagnostic and troubleshooting of LaCie's external storage devices including Desktop & Network Attached Storages, RAID, Multimedia Drives and Cloud Storage over e-mail using Trouble Ticket System.


Company Details

Convergys Egypt

Giza, Egypt

101-500 employees

Consumer Services

www.convergys.com

Jan 2014 to Oct 2014 (9 months)
Senior Technical Support Professional at Stream Global Services

Experience Details

Senior Technical Support Professional

Customer Service/Support

Experienced (Non-Manager)

TomTom GPS automotive navigation systems including both stand-alone units and software for personal digital assistants and mobile telephones (UK Account) at Stream Global Services

 Assisting representatives in their advanced technical support inquiries.
 Handling escalation calls and e-mails.
 Contacting the customers and making sure issue resolved and follow-up on their case to ensure resolution.
 Remotely access and control customers’ PCs using LogMeIn Rescue Console to solve their advanced technical issues.



Company Details

Stream Global Services (multinational)

Giza, Egypt

101-500 employees

Information Technology Services, Consumer Services

www.convergys.com

Aug 2012 to Jan 2014 (1 year 5 months)
International Account Advisor at Vodafone (UK Account)

Experience Details

International Account Advisor

Customer Service/Support

Experienced (Non-Manager)

Acted as a frontline interface with Vodafone UK Customers. Role involves responding to customers over the phone and resolving their inquiries. Facilitate and provide a Vodafone global customer service standard.


Company Details

Vodafone (UK Account) (multinational)

Giza, Egypt

More than 1000 employees

Consumer Services , Telecommunications

www.vodafone.com

Oct 2010 to Jul 2012 (1 year 9 months)

Education

Bachelor's Degree in law

Education Details

Bachelor's Degree

law

cairo, Egypt

C / Good / 65 - 75%

N/A

N/A

cairo
2005 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Gezira Experimental Language School (G.E.L.S.) - Zamalek

Egypt

2005

B / Very Good / 75 - 85%

N/A

Gezira Experimental Language School (G.E.L.S.) - Zamalek
2005

Certifications

CompTIA A+
May 2004

Certificate details

CompTIA A+

May 2004

N/A

N/A

N/A

Russian Center for Science and Culture, Computer Department

N/A

CompTIA Network+
Aug 2005

Certificate details

CompTIA Network+

Aug 2005

N/A

N/A

N/A

Russian Center for Science and Culture, Computer Department

N/A

Certificate details

Cisco Certified Network Associate (CCNA)

Jun 2009

N/A

N/A

N/A

High Technology Center, Cairo University

N/A

Certificate details

Visual Studio C++ (Two Levels)

Jul 2007

N/A

N/A

N/A

Ministry of Defense, Information Systems Institute

N/A

Certificate details

Visual Basic (Three Levels)

Oct 2007

N/A

N/A

N/A

Ministry of Defense, Information Systems Institute

N/A

Certificate details

German Language

May 2008

N/A

N/A

N/A

Ministry Of Defense, Language Institute

N/A

Certificate details

Web Designing Diploma

Oct 2015

N/A

N/A

N/A

Russian Culture Center

N/A

Training and Courses

Training/Course Details

Soft Skills & Customer handling

Jan 2012

Vodafone UK &Stream global services

N/A

This profile is fresh!
Last update 5 days ago.

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Profile Skills and Keywords

Cisco Certified Network Associate (CCNA)CompTIA A+CompTIA Network+Computer Systems Troubleshooting And PC Assembling ReparingConsumer ServicesCreativeCustomer ServiceDetails-orientedEnglishGerman LanguageHard WorkerInformation Technology ServicesInternational Account AdvisorLawMarketingMarketing And AdvertisingMarketing SpecialistSenior Technical Support ProfessionalSocial Media SpecialistSoft Skills & Customer HandlingStorage Technical Support ProfessionalStream Global ServicesSupportSupportiveTeam PlayerTechnical SupportTelecommunicationsVisual Basic (Three Levels)Visual Studio C++ (Two Levels)Vodafone (UK Account)Web Designing Diploma

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Fields of Expertise

Computer systems troubleshooting and PC assembling – reparing

Computer systems troubleshooting and PC assembling – reparing

: Advanced

: Extreme - I love it!

:

3-5 years

Technical Support

Technical Support

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Hard worker, Creative, Details-oriented, Team Player, Supportive

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